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COMM6265 Business Ethics and Communication

This document discusses week 4 topics in a business communication course, including communicating effectively in teams, collaborating on communication efforts, improving listening skills, improving nonverbal communication skills, and developing business etiquette. The key learning outcomes are to explain concepts of ethics in business relationships and identify ethical dilemmas presented in case studies. Specific communication skills covered include team roles, phases of team development, guidelines for collaboration, giving constructive feedback, recognizing different types of listening, improving nonverbal cues, and business etiquette norms.

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rosinta parulian
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56 views23 pages

COMM6265 Business Ethics and Communication

This document discusses week 4 topics in a business communication course, including communicating effectively in teams, collaborating on communication efforts, improving listening skills, improving nonverbal communication skills, and developing business etiquette. The key learning outcomes are to explain concepts of ethics in business relationships and identify ethical dilemmas presented in case studies. Specific communication skills covered include team roles, phases of team development, guidelines for collaboration, giving constructive feedback, recognizing different types of listening, improving nonverbal cues, and business etiquette norms.

Uploaded by

rosinta parulian
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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COMM6265

Business Ethics and Communication

Week 4

Collaboration, Interpersonal Communication, and


Business Etiquette
Collaboration, Interpersonal
Communication, and Business
Etiquette
1. Communicating Effectively in Teams
2. Collaborating on Communication Efforts
3. Improving Your Listening Skills
4. Improving Your Nonverbal
Communication Skills
Image(s) 5. Developing Your Business Etiquette
Area
Collaboration, Interpersonal
Communication, and Business
Etiquette
On successful completion of this course,
 LO1: Each student should be able to explain the basic concepts,
principles, and values of ethics in business and business communication
interpersonal relationships in professional contexts.
 LO2: Each student should be able to identify ethical dilemmas and
problems that arise in business from stakeholders’ perspectives that
presented through examples and case studies.
Communicating Effectively in
Teams
Communicating Effectively in Team

• Collaboration – working together to meet complex challenges


– a prime skill expected in a wide range of professions.
• Team is a unit of two or more people who share a mission and
the responsibility for working to achieve a common goal.
• Problem-solving teams and task forces assemble to resolve specific
issues and then disband when their goals have been accomplished.
Such teams are often cross-functional
• Committees typically deal with regularly recurring tasks, such as an
executive committee that meets monthly to plan strategies and
review results.
• Advantages of Teams • Disadvantages of Teams

• Increased information and • Groupthink


knowledge • Hidden agendas
• Increased diversity of views • Cost
• Increased acceptance of a • Overload
solution
• Increased acceptance of a
solution
Characteristics of Effective Teams

• Effective teams have a clear sense of purpose, open and honest communication,
consensus-based decision making, creativity, and effective conflict resolution.
• Group dynamics are the interactions and processes that take place within a team.
• Each member of a group plays a role that affects the outcome of the group’s
activities.
• Teams typically evolve through a variety of phases, such as orientation, conflict,
brainstorming, emergence, and reinforcement.
• Conflict in teams can be either constructive or destructive. Destructive conflict
can lead to win-lose or lose-lose outcomes.
• When you encounter resistance or hostility, try to maintain your composure and
address the other person’s emotional needs.
Team Roles
Phases of Team Development
Collaborating on
Communication Efforts
Guidelines for Collaborative Writing

• Select collaborators carefully


• Agree on project goals before you start
• Give your team time to bond before diving in
• Clarify individual responsibilities
• Establish clear processes
• Avoid composing as a group
• Make sure tools and techniques are ready and compatible across the
team
• Check to see how things are going along the way
Giving Constructive Feedback
Improving Your Listening Skills
Recognizing Various Types of Listening

• Effective listeners adapt their listening approaches to different situations.


• The primary goal of content listening is to understand and retain the information in the
speaker’s message. Try to overlook the speaker’s style and any limitations in the presentation;
just focus on the information.
• The goal of critical listening is to understand and evaluate the meaning of the speaker’s
message on several levels: the logic of the argument, the strength of the evidence, the validity
of the conclusions, the implications of the message, the speaker’s intentions and motives, and
the omission of any important or relevant points.
• The goal of empathic listening is to understand the speaker’s feelings, needs, and wants so
that you can appreciate his or her point of view, regardless of whether you share that
perspective.
• No matter what mode they are using at any given time, effective listeners try to engage in
active listening, making a conscious effort to turn off their own filters and biases to truly
hear and understand what the other party is saying.
The Listening Process

RECEIVING DECODING REMEMBERING EVALUATING RESPONDING


What makes an effective listener?
Improving Nonverbal
Communication Skill
Recognizing Nonverbal Communication

1. Facial expression
2. Gesture and posture
3. Vocal characteristics
4. Personal appearance
5. Touch
6. Time and space
Developing Business Etiquette
What is Business Etiquette?

• Etiquette refers to conventional rules of social behaviour or


professional conduct.
• These rules are unwritten and act as norms to be observed by all
professionals who work as a team in a particular company or
department.
• They help individuals identify what sort of behaviour is appropriate
or inappropriate in a business environment.
Etiquette in Introduction

• As a norm of business etiquette and the first step towards cordial


business transactions, people greet each other by stating their full
names and positions (in office) at the very outset.
• Speak your name slowly and clearly. The listener may not catch an
unusual or unfamiliar name. Therefore, articulate your name as
distinctly as possible, and if required, help others by spelling it.
• A clear and complete introduction of each person, both members of
the visiting party and the host party, makes everyone feel relaxed and
creates a congenial atmosphere for the meeting.
Etiquette in Handshaking and Other
Nonverbal Gestures
• As a winning form of non-verbal communication, handshakes must
be accompanied by eye contact and a gentle smile.
• As already indicated while discussing non-verbal forms of
communication, there are, besides handshakes, other gestures that
are culture-specific. For instance, even in business situations, Arabs
often shake hands, embrace, and also kiss to communicate their
warmth and respect for the other person. East Asians often bow to
one another.

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