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Introduction To Professionalism

This document discusses the concept of professionalism in healthcare. It defines professionalism as adhering to standards and conduct expected in a field through skills, judgment, and polite behavior. Professionalism involves competence, accountability, commitment to quality, integrity, and respecting others. It relates professionalism to ethics like beneficence, non-maleficence, respect for autonomy, justice, truthfulness, and fidelity. Professionalism in healthcare is important for patient safety, communication, and acting in patients' best interests.

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140 views38 pages

Introduction To Professionalism

This document discusses the concept of professionalism in healthcare. It defines professionalism as adhering to standards and conduct expected in a field through skills, judgment, and polite behavior. Professionalism involves competence, accountability, commitment to quality, integrity, and respecting others. It relates professionalism to ethics like beneficence, non-maleficence, respect for autonomy, justice, truthfulness, and fidelity. Professionalism in healthcare is important for patient safety, communication, and acting in patients' best interests.

Uploaded by

alongjim
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We take content rights seriously. If you suspect this is your content, claim it here.
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Introduction to Professionalism

Pn. Shatilla binti Shamsuddin


Learning Outcomes:
1. Explain the concept and component
professionalism.
2. Relate profession with professionalism in
healthcare.
3. Relate ethical principle governing the profession.
Professionalism
Professionalism
Menurut Kamus Dewan Bahasa:
Professionalism = Keprofesionalan
Professionalism = Sikap secara keseluruhan
terhadap kerja
Professionalism
The skill, good judgement, and polite
behaviour that is expected from a person who
is trained to do a job well.
-Merrium Webster-
Professionalism
Commonly understood as an individual’s
adherence to a set of standards, code of conduct
or collection of qualities that characterize
accepted practice within a particular area of
activity.
-Universities UK et al 2004-
Profession
According to Oxford English dictionary: is an occupation whose core elements
is work, based on the mastery of a complex body of knowledge and skills.

Definisi : (profésion) : pekerjaan terutamanya yg memerlukan pelajaran yg


tinggi dan latihan khas (misalannya dlm bidang undang-undang, perubatan,
perakaunan, dll). (Kamus Dewan Edisi Keempat)
Professional
A professional person is expected to have a particular set of skills in their
chosen field, at a level that can be considered expert.

Definisi : (profésional) : 1. yg berkaitan dgn (bergiat dlm) bidang profesion (spt


undang­-undang, perubatan, dll); 2. berasaskan (memerlukan dsb)
kemampuan atau kemahiran yg khusus utk melaksana­kannya, cekap (teratur)
dan memperlihatkan kemahiran tertentu; 3. melibatkan pem­bayaran
dilakukan sbg mata pencarian, men­dapat bayaran; 4. orang yg mengamalkan
(kerana pengetahuan, kepakaran, dan kemahirannya) sesuatu bidang
profesion. (Kamus Dewan Edisi Keempat)
Professionalism
● Definisi : (ke.pro.fé.sio.na.lan): Kemampuan yg khusus (sbg
seorang profesional), keupayaan seorang profesional. (Kamus
Dewan Edisi Keempat)
● Professionalism is a critical quality needed by healthcare provider
to provide competent and compassionate care to patients.
● It encompasses a set of values and behaviors that underpin the
social contract between the public and the healthcare provider.
● Involves trust between the patient and their healthcare provider.
● Professionalism as a whole is beneficial in patient care for all
healthcare professionals.
Why is professionalism so important?

The primary rationale for professionalism and collaboration is to promote patient


safety.

Health care is delivered by teams of professionals who need to communicate well,


respecting the principles of honesty, respect for others, confidentiality and
responsibility for their actions.

Healthcare providers’ (HCPs) professionalism refers to their commitment and


ability to respond to the health needs of the communities they serve and to act in
the best interest of patients.
Accountability (Kebertanggungjawapan)
● Always take full responsibility for what they say and do.
● Especially when they make mistake.
Adherence to values (Kepatuhan nilai)
Competence (Kecekapan)
Get the job done
Commitment to quality (Komitmen terhadap kualiti)

Good self regulation

Stay professional under pressure

Polite and respectful to the people around them


Integrity
Quality of being honest and upright
Confidence (Berkeyakinan)
Dress appropriately for the situation - gives them an air of confidence

Don’t show up to work sloppily dressed or with untidy hair


Components of
professionalism
Honesty / Integrity
Reliability / Responsibility
Respect for others
Compassion / Empathy
Self-improvement / Self-awareness / Knowledge of limits
Communication / Collaboration
Altruism / Advocacy
Relate profession with professionalism in
healthcare
Against expectation or standards
One’s personal values & an understanding of what professionalism
Situational in nature
Strongly influence by culture
Communication , image, competence, demeanor and professionalism in the eye of the
beholder
Relate ethical principle governing the profession
Beneficial (bermanfaat)
★ Beneficence is the act of being kind.
★ The actions of the healthcare provider are designed to bring about a
positive outcome.
★ Traditionally the ethical decision-making process and the ultimate
decision were the determination of the physician.
★ This is no longer the case as the patient and other healthcare providers,
according to their specific expertise, are central to the decision-making
process.
Nonmaleficence (do no harm)
★ Nonmaleficence means doing no harm.
★ Providers must ask themselves whether their actions may harm the
patient either by omission or commision.
Respect for autonomy
Autonomy is the ability to make decision for oneself (self-government).

Hold great respect for individual rights and equate freedom with autonomy.

Upholds the right of individuals to make decisions about their own healthcare.

Respect for autonomy requires that patients be told the truth about their
condition and be informed about the risks and benefits of treatment in order
for them to make informed decisions.

Patients are permitted to refuse treatment even if the treatment would


beneficial unless their action may have negative impact on the well-being of
another individual.
Justice & fairness
Justice speaks to equity and fairness in treatment.

Principles of Justice to each person: To each person an equal share, To each person
according to need; To each person according to effort; To each person according to
contribution; To each person according to merit; To each person according to free
market exchange.

In addition to provide fairness in treatment to the patient, the institution and staff
must also be treated fairly.

For example, it is not fair if a patient cannot make payments and the institution has
to pay for the treatments already given for the patient’s benefit.
Veracity (truthfulness)
Fidelity (kesetiaan)
A patient is the most important person in our hospital. He is not an
interruption to our work; he is the purpose of it. He is not an outsider in our
hospital; he is a part of it. We are not doing a favour by serving him; he is
doing us a favour by giving us an opportunity to do so.

Mahatma Gandhi

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