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HRM

Amazon is known as one of the largest online retailers, but its work culture has been criticized. Employees are pushed to work long hours and are constantly monitored. They face criticism from bosses if goals aren't met. Amazon also uses a bell curve system for performance reviews that demotivates some workers. To improve, Amazon should limit work hours, change performance reviews, provide more benefits, and support a better work-life balance for all employees.

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Souma Samanta
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179 views6 pages

HRM

Amazon is known as one of the largest online retailers, but its work culture has been criticized. Employees are pushed to work long hours and are constantly monitored. They face criticism from bosses if goals aren't met. Amazon also uses a bell curve system for performance reviews that demotivates some workers. To improve, Amazon should limit work hours, change performance reviews, provide more benefits, and support a better work-life balance for all employees.

Uploaded by

Souma Samanta
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Amazon as an Employer

Amazon was the biggest Internet based retailer in the United State and been under limelight in Fortune magazine`s Elite list of the World most
admired company ranking second in 2014 and fourth in 2015.
Identification and explaination about the problem.

• According to The New York Times Amazon push their employees to achieve the company ever expanding ambitions. Not only this employees have to work for long
hour and forcing them to work hard and faster even employees get critcized by their bosses if they failed to respond mail at midnight .Customer around the world
were familiar with Amazon but working inside the organization is impossible .Even many recruiters were hesitant to hire ex employees of Amazon believing that
they had been trained to be aggressive .
• Amazon follow bell curved approach in performance management where as other companies were moving away from it .Here every year company discussed their
subordinate rankings which makes the employees demotivated when they placed lower in rank .
• Employees were encouraged to criticize their colleagues by sending feedback to management using a confidential online feedback tool
• Company had never provide any perks and benefits .
• Another disadvantage added by New York Times is that working in Amazon as a female employee is very difficult to excel their career. Amazon do not like female
member in the top management. Many key employees in Amazon said that raising children could hindrance their chance of advancing their career because child
rearing would prevent employees from putting in long hour .Some male employees also had to quit Amazon because of the workload in the company , they need to
write an imaginary press release and complete a list of frequently asked question for an envisioned product before they began programming it. Not only this older
employees were worried that they would be replaced by the younger employees
Segment and correlated the case problem with subject concept

• Recruitment and Selection – Amazon hire new talent . They don’t like to retain old employees in the organization .
• Performance Management System – Amazon review the performance of the employees in terms of rank .Employees were encouraged to criticize their colleagues
by sending feedback to management by using a confidential online feedback tools .
• Compensation and benefits: The company never provide perks and benefits to its employees .the only perk that they provide was free aspirine .
Critically analyze the pros and cons of the case

• Pros :
• In Amazon the top management push their subordinate to work hard in result it help them to became determinant, attentiveness , responsible , problem solving and
self control .
• Amazon follow ranking system in measuring the performance of the employees which improve the productivity and profitability of the organization.
• They often replace older employees with younger employees which bring new energy and new blood in the organization. Wages of the young employees are less
expensive than those for more experienced employees. It also helps in implementing new technology in the organization

• Cons
• Amazon push the employees to work hard in result the company can loose an efficient employees that can have drastic effect on team morale and result in a domino
effect that leads to poor performance and productivity .
• Amazon follow ranking system in measuring the performance of the employees which can demotivate the employees who get placed in lower rank.
• Amazon replace older employees with younger employees which may bring fresh blood in the organization but older employees are more experienced they require
less training than new employees
Solution to the problem

Amazon should look after their employees condition . They should not give much pressure on their work . The top management should fix a working hours for their
subordinate . They should change their performance appraisal system .They should not ranked their employees because when the employees get placed in lower ranked
then they get demotivated instead of that it should be better to guide the low performer and employees should not encourage to criticize other employees .The company
should provide some compensation and benefits example Medical Insurance to their employees to retain them.
It would be better if they encourage their female employees to get into the higher position and give them leave to take care their personal life .

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