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    By Cecep Budiman, MM

    Uploaded by

    Muhammad Midhat
    The document discusses various aspects of airline revenue management including overbooking plans, subclasses, waitlist management, and aircraft rotation. It explains how airlines use these tools to manage flight inventory and achieve high seat load factors and optimal revenue. Overbooking plans consider noshow percentages and cancellation rates. Sub-classes create different fare classes and restrictions to anticipate demand changes. Waitlist management prioritizes standby passengers. Aircraft rotation strategies are used to match aircraft size to demand levels.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd

    By Cecep Budiman, MM

    Uploaded by

    Muhammad Midhat
    86 views61 pages
    The document discusses various aspects of airline revenue management including overbooking plans, subclasses, waitlist management, and aircraft rotation. It explains how airlines use these tools to manage flight inventory and achieve high seat load factors and optimal revenue. Overbooking plans consider noshow percentages and cancellation rates. Sub-classes create different fare classes and restrictions to anticipate demand changes. Waitlist management prioritizes standby passengers. Aircraft rotation strategies are used to match aircraft size to demand levels.

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    MODUL-RSVN2

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    The document discusses various aspects of airline revenue management including overbooking plans, subclasses, waitlist management, and aircraft rotation. It explains how airlines use these tools to manage flight inventory and achieve high seat load factors and optimal revenue. Overbooking plans consider noshow percentages and cancellation rates. Sub-classes create different fare classes and restrictions to anticipate demand changes. Waitlist management prioritizes standby passengers. Aircraft rotation strategies are used to match aircraft size to demand levels.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    86 views61 pages

    By Cecep Budiman, MM

    Uploaded by

    Muhammad Midhat
    The document discusses various aspects of airline revenue management including overbooking plans, subclasses, waitlist management, and aircraft rotation. It explains how airlines use these tools to manage flight inventory and achieve high seat load factors and optimal revenue. Overbooking plans consider noshow percentages and cancellation rates. Sub-classes create different fare classes and restrictions to anticipate demand changes. Waitlist management prioritizes standby passengers. Aircraft rotation strategies are used to match aircraft size to demand levels.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 61

    BY CECEP BUDIMAN, MM

     INTANGIBLE  HIGH COST

     PERISHABLE  HIGH TECH

     HIGH RISK
    HIGH RISK  MODA TERAMAN ??

     MAINTENANCE
    - A / B / C CHECK, OVERHAUL
    - PENGGANTIAN SPAREPART YG
    SELALU ON TIME
     SDM
    - PILOT, CABIN ATTENDANT, TEHNIK, FOO
    - LICENCE
    DIFFERENT A/C  DIFFERENT LICENCE
    - RECURRENT
    CHECK/TEST BERKALA, FAIL  GROUNDED
    PERISHABLE

     BEDA DG PRODUK BIASA OR JASA LAIN,


    DIMANA SUDAH TIDAK DAPAT DIJUAL LAGI
    JIKA FLIGHT SUDAH TAKE-OFF
     NOSHOW TINGGI  A/L RUGI  LOSS
    OPPORTUNITY
    CAN’T ELIMINATE ONLY MINIMIZE, WITH
    ACTION AS FOLLOW :
     GOOD PRE FLIGHT CHECK
     OVERBOOKING PLAN
     NOSHOW FEE
     WCHR (wheel chair)
     SPML (special meal)
    VGML, CHML, MOML, DBML
     UM (unacompanied minor)
     PREFERENCE SEAT
    NSST, AIST, WDST, LONG LEG
    SPACE
     STRECTHER CASE
     Bukan Penyakit Menular
     Memperoleh MEDIF (medical certificated) dari
    Airline Docter
     Adanya Rumahsakit Sponsor baik di ORIGIN
    maupun di DESTINATION
     Min 1 escorter
     Surecharge 400 pct
     FLUKTUATIF
    - cancel by time limit
    - cancel by pax
     EASY ACCESS
     EASY CONFIRM
     MEMPERMUDAH PAX UTK
    MEMPERSIAPKAN/MENGATUR RENCANA
    PERJALANANNYA
     MEMBERIKAN KEYAKINAN PAX TTG KEPASTIAN
    PEMBUKUANNYA  EASY CONFIRM
     MENCAPAI SEAT LOAD FACTOR DAN REVENUE YG
    OPTIMAL
     MEMPERLANCAR DISTRIBUSI PENJUALAN
    SEAT SOLD
    SLF = X 100 %
    SEAT AVAILABLE
     CHANGE A/C WZ BIGGER A/C
     ADD FREQUENCY/XTRA FLT
     SELL HIGHER FARE
     CRS/COMPUTER RESVN SYSTEM YG
    DIPERGUNAKAN OLEH AIRLINES SPT ALTEA,
    KRISCOM, SITA

     GDS/GLOBAL DISTRIBUTION SYSTEM YG


    DIPERGUNAKAN OLEH TRAVEL AGENT SPT SABRE
    (ASIA PASIFIC) GALILEO (EROPA)
    AXESS N INFINI (JAPAN) APOLLO (USA)
    SABRE (USA,EROPA,AUSTRALI)
    TOPAZ (KOREA) SKY TRAVEL (CINA) AMADEUS
    (EROPA)
    PERBEDAAN CRS & GDS

    GDS
    CRS
     T/A
    A/L
     SELLING/BOOKING
    INVENTORY SYSTEM ONLY
     CORE
    SUPPORTING
    BUSINESS
    UNIT
     OFFLINE
    ONLINE (HANYA ADA DIKOTA DIMANA A/L TSB
     TERBANG)
    BERBAGAI A/L
     EXCLUSIVE
     2 PNR A/L ITU SENDIRI
     1 PNR
    SINGKATAN GDS

     1B ABACUS
     1A AMADEUS
     1G GALILEO
     AA SABRE
     1S WORLDSPAN
    RM

    RC

    RR
    RR GDS OA
    +
    TA APPS

    PASSENGERS
     MENJAWAB SEMUA PERMINTAAN
    RESERVASI DAN BILA DIKEHENDAKI DPT
    MENERUSKAN PERMINTAAN TSB PD GDS /
    OA
     MEMBUAT/MENYIMPAN RECORD DARI
    SELURUH TRANSAKSI BAIK DARI HOST A/L
    SENDIRI MAUPUN DARI GDS / OA
     PEMEGANG RESERVATION POLICY
     KOORDINATOR PEMBUKUAN GRUP
     WAKIL A/L DLM MENGADAKAN INTERLINE
    RESVN AGREEMENT ( CODE SHARE/JTOP )
     MENGONTROL INVENTORY DLM RANGKA
    PELAYANAN THD PAX DAN MENCAPAI SLF
    DAN REVENUE YG OPTIMAL
    CODE SHARE / JTOP

     OPERATING CARRIER

     MARKETING CARRIER
     1 GA 878 C9 D9 O5 Z3 Y9 U5 X9 /CGK 2 ICN 2330 0830+1E0/332
     2 KE:GA9962 Y1 B1 M2 K2 N2 Q2 /CGK 2 ICN 2205 0655+1E0/777
    Code share / JTOP

     AN5NOVCGKLAX

     1 GA 852 C9 D2 O1 ZL Y9 U5 X9 /CGK 2
    TPE 1 1415 2050 E0/738 B9 M9 K9 N9 Q9
    T6 VL LL SL EL
     CI:GA9078 C4 D4 M9 K9 N9 Q9 T9 /TPE 2
    LAX B 2350 1915 E0/744
     MELAYANI SELURUH PEMBUKUAN PAX DI
    WILAYAHNYA
     MEMBERI INFORMASI MENGENAI HARGA,
    RUTE, ALTERNATIF RUTE, DLL
     MEMBINA TRAVEL AGENT DI WILAYAHNYA
     MELAKUKAN PRE FLIGHT CHECK
    jtop

    2 GA 878 J9 C9 D7 O2 I3 ZL Y9 /CGK 3 ICN


    2325 0830+1E0/333 EQT 7:05
    U2 B9 M9 K9 N9 GL Q9 T9 V9 EL
    3GA:KE5628 J9 C9 Y9 B9 /CGK 3 ICN
    2325 0830+1E0/333 7:05
    JENIS-JENIS PNR

     FIT ( For Individual Traveler )


    utk max 9 pax
     GROUP ( min 10 pax )  C PNR
    – SERIES / SR
    – INCENTIVE / IG

    FARE utk Group ini cenderung lebih murah


    dibanding dg fare FIT
    JENIS-JENIS PNR

    Contoh group series :


    JJK5XU<
    1.C/26SR/SMAILINGTOUR/PTY<
    1 GA 866 M 18AUG CGKBKK HK26 0945-6 1310-6 Y-M
    2 GA 867 M 22AUG BKKCGK HK26 1410-3 1735-3 Y-M
    contoh group incentive :
    JJ8ATU<
    1.C/36IG/STMTTRISAKTI/PTY
    1 GA 824 V 10APR CGKSIN HK36 0755-2 1035-2 Y-V
    2 ARUNK<
    3 GA 817 V 13APR KULCGK HK36 1845-5 1950-5 Y-V
    JENIS PAKET TOUR

     FULL BOARD
     FREE AND EASY
    PERBEDAAN RR & CALL CENTRE
    RR CALL CENTRE
    1.OFFICE HOUR / 2 shift 24 HOUR

    2.FIT / GROUP FIT ONLY


    4.SDM SEDIKIT
    5.SULIT DI HUB SANGAT GAMPANG
    ADA DI TIAP KOTA DIMANA HANYA ADA 1 DI PUSAT
    AIRLINE TERBANG
     BY PHONE
     CALL CENTRE
     BY INTERNET, LIVE RSVN SYSTEM
     GARUDA, ABACUS
     BY APPLICATIONS
     TRAVELOKA, PEGIPEGI
     TRAVEL AGENT
    NOSHOW DUPLICATE
    TRANSIT ITINERARY FLT DELAY
    PAX RSVN

    GOSHOW PRE FLIGHT FLT


    STOP OVER LEG POSTPONED
    PAX CHECK

    MISCONX FIKTIF MIN CONX


    PAX
    U/G PAX SEGMEN
    RSVN TIME

    OFFLOAD DEPORTEE GROUP


    FIRMING PORTION
    PAX PAX SERIES
    DOUBLE-
    GROUP
    SEGMEN GAP
    INSENTIVE
    RSVN
    PASSENGER NAME RECORD
    ( PNR )

    PREPARED BY
    CECEP BUDIMAN
    PNR MANDATORY

     P  PHONE / EMAIL
     R  RECEIVE
     I  ITINERARY
     N  NAME
     T  TIME LIMIT / TKT
    NO
    PNR MANDATORY

    ITINERARY / segmen

    GA200 Y 20OCT CGKJOG HK 1 0700 0800

    FLT CLS DTE ROUTE STATUS TOTAL PAX

    ETD ETA
    PNR MANDATORY

    NAME

    - BUDIMAN / CECEP MR

    FAMILY NAME FIRST NAME STATUS

    DEST
    PNR MANDATORY

    TIME LIMIT

     TO SELECT POTENTIAL / REAL PAX

     TO AVOID NOSHOW PAX  PERISHABLE


    PNR OPTIONAL

     REMARKS  FREE
     SPECIAL SERVICE REQUIREMENT (SSR)
    NSST, FQTV, WCHR, VGML, STCR
     OTHER SERVICE INFORMATION (OSI)
     CHD, INF, VIP, TCP
    SSR / OSI FUNCTION

    AGAR PETUGAS GROUND HANDLING DI


    A/P MENGETAHUI DAN MEMPERSIAPKAN
    SEGALA SESUATUNYA TERKAIT DG RQST
    / INFO YG ADA DLM SSR/OSI TSB
    AVBL STATUS

     9 >= 9
     1-8 = 1-8
     L = W/L
     C = CLOSED

    SELLING QUOTA
    CELL
     Rumus
    TT = ETA – ETD
     Syarat
    ETA/ETD dikonversikan ke dalam UTC
    (Universal Time Coordinat)
    GA 878 J9 C9 D7 O2 I3 ZL Y9 /CGK 3 ICN
    2325 0830+1E0/333 EQT 7:05
    U2 B9 M9 K9 N9 GL Q9 T9 V9 EL
     Rumus

    FT = TT – GT
    *GT  ground time / transit
     Syarat
    ETA/ETD dikonversikan ke dalam UTC
    (Universal Time Coordinat)
    REVENUE MANAGEMENT CONCEPT

    By CECEP BUDIMAN, MM
    PHILOSOFY

    How to manage the flight inventory


    system to achieve high Seat Load
    Factor (SLF) with optimum revenue
    Tools of Revenue Management

     Overbooking Plan
     Sub-classes
     Waitlist Management
     Aircraft Rotation
    OVERBOOKING PLAN

    FACTORS
     Data  noshow percentage

     last minute cancel percentage


     Route Character (timing, market)
     Time interval to departure
    OVERBOOKING PLAN

    BACKGROUND
     Product character  PERISHABLE
     NOSHOW
     To avoid image  FULL BUT NOT
    FULL
    OVERBOOKING PLAN

    FAILURE  OFFLOAD PAX


     Up Grade (if c cls avbl)
     DBC (Denied Boarding Compensation)
     Transfer to  other flight

     other airline
     next day
    SUB-CLASSES

     Many class/price  many market


     To anticipate demand
    (peak/shoulder/low season)
     Many restriction on lower fare, no
    restriction on higher fare
    WAITLIST MANAGEMENT

    WAITLIST LEVEL
     Class
     Waitlist Priority

    - PD  standard
    - PC/PB  connecting pax
    - PA  VIP/GFF
     REQUEST AND REPLY
     SALES AND REPORT
     FREE SALES
     ALLOTMENT
     UMUM DIGUNAKAN (MAYORITAS)
     AMAN
     JALUR KOMUNIKASI HARUS BAGUS
     MARKET/ROUTE
    - HIGH DEMAND, SLF > 70PCT
    - NARROW BODY A/C
    - PEAK SEASON
     TIDAK BANYAK DIGUNAKAN
     BERESIKO
     MARKET/ROUTE
    - SHOULDER DEMAND, SLF 50-80PCT
    - NARROW BODY
    - SHOULDER/LOW SEASON
     JARANG SEKALI DIGUNAKAN
     SANGAT BERESIKO
     MARKET/ROUTE
    - VERY LOW DEMAND, SLF < 40PCT
    - WIDE BODY
    - LOW SEASON
     SYSTEM JATAH/ALOKASI
     KHUSUS MULTI LEG FLT
     TIDAK FLEKSIBEL, MISAL
    ADA DEMAND TINGGI TAPI TIDAK DAPAT
    TERAKOMODASI KRN MELEBIHI JATAH
     JARANG DIGUNAKAN
    SELLING ACTION ADVISE STATUS
    FACILITIES CODE CODE CODE

    NN KK HK
    UU HL

    SS SS HK

    FS FS HK
    JKT RM GA
    CITY CODE
    FUNCTION/UNIT
    A/L CODE

    BACA ”INVENTORY HOLDER GA DI JKT”


    TO TICKETING OFFICE
    BO BRANCH OFFICE
    SS SALES/MKTNG
    KK STASION (A/P)
    MM MAINTENANCE / TECHNIC
    AA ACCOUNTING
    RR LOCAL RSVN
    CC CALL CENTRE
    DM DISTRICK MANAGER
    QD JKTRMGA
     JOGRRGA

    ........................................... ( FREE FORMAT )


    ........................................... ( FREE FORMAT )
    ........................................... ( FREE FORMAT )
     A = ATA/AIR TRANSPORT ASSOCIATION
    OF AOF AMERICA
     I = IATA/INTERNATIONAL AIR
    TRANTRANSPORT ASSOCIATION
     R = RESERVATION
     I = INTERLINE
     M = MESSAGE
     P = PROCEDURES
    AIRIMP STANDARD
    (REQUEST MESSAGE)

    QD SINRMSQ ADDRESS
    • PARRMAF COMMUNICATION
    REFERENCE
    RQR MESSAGE IDENTIFIER
    PARAF G5T46D PRIMARY RECORD LOCATOR
    SETIAWAN/MERYMRS NAME
    ARRIVAL INFO
    AF765Y20JULCDGSINHK1 SEGMEN
    SQ840Y21JULSINDPSNN1
    HTLSQ NN1 DPSIN21JUL OUT 25JUL AUXILIARY SVC/ IF
    SGLB MODR HARDROCK APPLICABLE
    SUPPLEMENTARY/ IF
    SSR LSMLSQ NN1SINDPS 840Y21JUL- APPLICABLE
    SETIAWAN/MERYMRS
    AIRIMP STANDARD
    (REPLY MESSAGE)

    QD PARRMAF ADDRESS
    • SINRMSQ COMMUNICATION REFERENCE
    PRIMARY RECORD LOCATOR
    PARAF G5T46D RECEIVING SYSTEM RECORD
    SINSQ TY65UD LOCATOR
    SETIAWAN/MERYMRS NAME
    SEGMEN
    SQ840Y21JULSINDPSKK1
    HTLSQ KK1 DPSIN21JUL OUT 25JUL AUXILIARY SVC/ IF
    SGLB MODR HARDROCK APPLICABLE
    SSR LSMLSQ KK1SINDPS 840Y21JUL- SUPPLEMENTARY/ IF
    APPLICABLE
    SETIAWAN/MERYMRS
    PNR
    TY65UD
    SETIAWAN/MERYMRS
    AF765Y20JULCDGSINHK1
    SQ840Y21JULSINDPSHK1
    HTLSQ HK1 DPSIN21JUL OUT 25JUL
    SGLB MODR HARROCK
    SSR LSMLSQ HK1SINDPS 840Y21JUL-
    SETIAWAN/MERYMRS
    THANK YOU FOR YOUR
    ATTENTION

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