Chapter 1 - Managerial Accounting
Chapter 1 - Managerial Accounting
Chapter 1
Managerial Accounting
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• Quality/TQM
o Total Quality Management (TQM) - a philosophy of zero
defects; all employees participate in managing quality
o Requires timely reporting on defective units, rework costs
and warranty costs
• Also non-financial information such as customer satisfaction,
service calls
o Ultimately leads to product or process redesign to reduce or
eliminate defects