Operations
Management
(TQM)
By:
Arcelo, Carla
Manigos, Chelaica
Marzano, Lyka Mae
Miranda, Jimma
Maglangit, Gerly
Leadership and
Change for Quality
Leadership for
Quality
Leadership for quality is based on the philosophy that continually improving people,
processes and products will eventually increase value, productivity, service, market share,
longevity, return on investment and business expansion.
Characteristics
of Quality
Leaders
• Sense of Purpose. Successful leaders know their areas of responsibility that will
contribute to the organization’s success.
• Self-discipline. Successful leaders avoid negative self-indulgence and inappropriate
displays of emotion such as anger.
• Honesty. Successful leaders are open and upfront with other members of the organization
and with themselves.
• Credibility. Successful leaders are consistent and fair in adhering to the same standards of
performance and behavior expected of others.
• Common Sense. Successful leaders know what is important in a given situation. They
know when to be flexible and when to be firm in making decisions.
• Stamina. Successful leaders maintain energy, endurance, and good health.
• Steadfastness. Successful leaders are committed to finish a task despite of difficulty.
Leadership
Styles
Leadership style is a leader’s way of providing direction,
implementing plans, and motivating people.
Autocratic Leadership
It is also called directive or dictatorial leadership. Leaders who take this approach make decisions without
consulting the employees.
Democratic Leadership
It is also called consultative or consensus leadership. Leaders who take this approach involve the employees in
decision making.
Participative Leadership
It is also known as open or non-directive leadership. Leaders who take this approach exerts little control in the
decision making process.
Goal-Oriented Leadership
It is also called results-based or objective-based leadership. Leaders who take this approach ask team members to
focus solely on the goals at hand.
Situational Leadership
It is also known as fluid or contingency leadership. Leaders who take this approach selects the leadership style
that seems to be appropriate based on the circumstances that exist at a given time.
Leadership Styles in a
Total Quality Setting
The appropriate leadership style in a total quality setting is the participative leadership taken to a higher level. Whereas
participative leadership in the traditional sense involves soliciting employee input, in a total quality setting it involves soliciting
input from empowered employees, listening to that input, and acting on it.
Employees and
Manager on Change
Change is an inevitable circumstance faced by
organizations from time to time.
In order to respond effectively to change, organizations must continually apply the following
approaches:
Understand the Employees’ Point of View
Managers must show concern to the employees on a personal level.
Use Incentives to Promote the Change
Managers should promote change by establishing incentives for contributors to
that change.
Train the Employees
Managers must increase the intensity of training to ensure that employees have
the skills required during and after the transition period.
How to Lead
Change
• Develop a Change Picture
Leaders must develop a clear picture of what the organization is going
to look like after the change.
• Communicate the Change Picture to Stakeholders
Leaders must deliver the change picture in writing to ensure that everyone in the organization gets the same message.
• Conduct a Comprehensive Roadblock Analysis
Leaders must conduct face-to-face meetings with the employees in order to identify all potential roadblocks that might
impede implementation of the change initiative.
• Implement the Change
Leaders must design a plan that contains a comprehensive list of all tasks that have to be completed, schedule and deadlines
of each task, and a responsible party assigned for each task.
• Monitor and Adjust
Leaders must closely monitor the progress of change implementation and quickly take any action necessary to remove
barriers or make some adjustments to keep the process moving.
Best Practices in
Leadership
Keep the organization’s vision and values uppermost in your mind
Leaders must always consider the core values and guiding principles of the organization when considering a
recommendation from a follower.
Encourage, promote, and reinforce truth telling
Leaders must look for advisors who would honestly tell the truth no matter what the situation is, even when
faced with an issue.
Set the right example
Leaders must lead by example in terms of being the role model of what they profess to believe.
Delegate duties and responsibilities
Leaders should delegate responsibilities to their subordinates in order to ensure that all tasks will be fulfilled
based on a set timeline.
The following are the potential benefits of mentoring:
Leaders Facilitates relationship building and improves teamwork
Gives employees a stronger connection to the organization
as Promotes communication
Mentors
Enhances employee performance
Improves the organization’s retention rate
Develops the next generation of leaders
Enhances employee job knowledge and skills
Thanks
