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Infosys: Case Study

- Infosys was facing increasing employee dissatisfaction and slipped from the #1 spot on Best Employers list due to repetitive tasks hindering creativity, inadequate compensation, and poor communication of policy changes. - The desired state was to be in the top 10 of Best Performing and Best Employers lists by 2007. - Alternatives considered were improving communication and engagement, scrapping new policies, maintaining status quo, and increasing lower management salaries. Increasing salaries scored highest. - Recommendations included developing video tools to explain policy changes, employee recognition programs, informal manager-employee sessions, and management training.

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Shivam Khandelwal
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319 views

Infosys: Case Study

- Infosys was facing increasing employee dissatisfaction and slipped from the #1 spot on Best Employers list due to repetitive tasks hindering creativity, inadequate compensation, and poor communication of policy changes. - The desired state was to be in the top 10 of Best Performing and Best Employers lists by 2007. - Alternatives considered were improving communication and engagement, scrapping new policies, maintaining status quo, and increasing lower management salaries. Increasing salaries scored highest. - Recommendations included developing video tools to explain policy changes, employee recognition programs, informal manager-employee sessions, and management training.

Uploaded by

Shivam Khandelwal
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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INFOSYS

CASE STUDY
CLASS PRESENTATION FOR
FUNDAMENTALS OF HUMAN RESOURCE
MANAGEMENT
Situation Analysis
Infosys , the IT firm established in 1981 and the posterchild of India’s startups, during the late 1990s it
was growing at a rapid rate with huge growth. That was a also accompanied by an ever increasing
number of employees on the payroll.

Infosys was an employee centric firm and had taken consistent steps to ensure employee retention and
welfare. It was ranked number one in 2001 and 2002 as the Best Employer by Business Today, but as
a rude shock it fell off the list in the 2003.

As Infosys became more process oriented, the projects made the employees do the repetitive tasks
hindering their creativity and self growth, and also felt that they were not being adequately
compensated. Often times, the managers were unaware of the plight of the junior level employees.

The HR had undertaken major policy changes in a short period of time, to combat the issues. However
this was carried out with poor communication by the managers and an extreme lack of clarity with
regards to the policies.

These actions led to spreading employee dissatisfaction and led large scale employee turnover
especially during expanding operations.
Problem Statement

CURRENT STATE DESIRED STATE

Currently Infosys is facing a major


crisis of employee dissatisfaction. In The management has set the target
2003, Infosys has slipped from it’s to be in the top 10 of Best Performing
Number 1 position in Business and Best Employers by 2007.
Today’s Best Employers List.
Alternatives & Evaluation Matrix
Improve Increasing the lower
Scrapping the New
Criteria Communication and Maintaining status quo management salary to
Policies
employee engagement match the competitors

Financial Impact Neutral Bad Neutral Bad

Company Performance Good


Good Bad Bad Neutral
Good

Employee Satisfaction Good Neutral Bad Good


Good

Implementation Good Bad Good Bad

Employee Retention Good Neutral Bad Good

Total 14 7 8 10
Recommendations

Development of interactive video tools to explain the reasoning behind the


policy changes.

Employee recognition in the form of rewards and awards to high


performing individuals.

Conducting informal sessions and departmental outings to improve


understanding between the managers and their subordinates.

Conducting behavioral and communication training for the middle


management.
THANK YOU!
BY GROUP 11:
1. AKSHITA JAIN H19065
2. K VIVEK VARKEY H19084
3. SAJAL SAXENA H19102
4. SHUBHAM AGRAWAL H19109
5. YASH MURARKA H19120

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