The document describes the job responsibilities of several hotel roles, including night auditor, guest service agent, chief maintenance engineer, room attendant, and food & beverage services. The night auditor is responsible for front desk operations during overnight shifts including check-ins, reservations, reports, and security. Guest service agents greet guests, handle reservations and checkouts, and provide excellent customer service. The chief maintenance engineer oversees building maintenance and works with vendors on projects. Room attendants clean and prepare guest rooms daily. The food & beverage manager ensures all food safety and health codes are followed in restaurant operations.
Copyright:
Attribution Non-Commercial (BY-NC)
Available Formats
Download as PPTX, PDF, TXT or read online from Scribd
The document describes the job responsibilities of several hotel roles, including night auditor, guest service agent, chief maintenance engineer, room attendant, and food & beverage services. The night auditor is responsible for front desk operations during overnight shifts including check-ins, reservations, reports, and security. Guest service agents greet guests, handle reservations and checkouts, and provide excellent customer service. The chief maintenance engineer oversees building maintenance and works with vendors on projects. Room attendants clean and prepare guest rooms daily. The food & beverage manager ensures all food safety and health codes are followed in restaurant operations.
The document describes the job responsibilities of several hotel roles, including night auditor, guest service agent, chief maintenance engineer, room attendant, and food & beverage services. The night auditor is responsible for front desk operations during overnight shifts including check-ins, reservations, reports, and security. Guest service agents greet guests, handle reservations and checkouts, and provide excellent customer service. The chief maintenance engineer oversees building maintenance and works with vendors on projects. Room attendants clean and prepare guest rooms daily. The food & beverage manager ensures all food safety and health codes are followed in restaurant operations.
Copyright:
Attribution Non-Commercial (BY-NC)
Available Formats
Download as PPTX, PDF, TXT or read online from Scribd
The document describes the job responsibilities of several hotel roles, including night auditor, guest service agent, chief maintenance engineer, room attendant, and food & beverage services. The night auditor is responsible for front desk operations during overnight shifts including check-ins, reservations, reports, and security. Guest service agents greet guests, handle reservations and checkouts, and provide excellent customer service. The chief maintenance engineer oversees building maintenance and works with vendors on projects. Room attendants clean and prepare guest rooms daily. The food & beverage manager ensures all food safety and health codes are followed in restaurant operations.
Copyright:
Attribution Non-Commercial (BY-NC)
Available Formats
Download as PPTX, PDF, TXT or read online from Scribd
Download as pptx, pdf, or txt
You are on page 1/ 11
Co-oridention with of front
office and other
Departments Job Descriptions Night Auditor Responsible for the front desk operation during the overnight shift. Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions conducting security walks. Cont..
Night Auditors must be able to work
independently and with minimal supervision. They must also be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Guest Service Agent
Responsible for greeting
registering the guest providing outstanding guest service during their stay, Settling the guest’s account upon completion of their stay. This allows the Guest Service Agent to expand their skill sets and work in a fast paced environment with new challenges . Primary responsibilities include: registering guests making and modifying reservations hotel operator Cont..
Guest Service Agents must have the ability to:
multi-task be detail-oriented Should be able to slove problem
In order to effectively deal with internal and
external customers. Chief Maintenance Engineer
Responsibilities may include:
maintaining the exterior of the building parking lot common areas driving shuttle van as needed maintaining all equipment in guest rooms conducting monthly safety inspections training the staff on safety and emergency procedures working with vendors. CONT..
The Chief Maintenance Engineer must:
be willing to respond to emergencies, even if after hours. work with corporate maintenance on special remodeling projects or capital expenditure needs. Room Attendant
Room Attendants are responsible for the
cleanliness of guest rooms, hallways, and public areas in the hotel. Responsibilities include: servicing guest rooms daily in accordance with hotel procedures stocking cart with room supplies replacing bed linens replenishing guest room supplies. Cont.. This position requires strong attention to detail, ability to communicate effectively with guests and team members verbally or in written form, and the ability to bend, lift, and be standing or walking all day F&B Services Has to be a master at multitasking.
They is in charge of all aspects of day-to-day operations of
the food aspect of the restaurant.
She must have extensive training in food safety, health codes
and local and state restaurant laws.
The attractiveness and safety of all food in the restaurant
rests on her shoulders.
Must make sure that all methods and recipes are followed for every dish served in the restaurant. CONT.. o Work must be done according to plan, and cooking has to be monitored for flavor and consistency.
Constant cleaning is imperative in the restaurant business, and the food
manager is in-charge of it.
He will create a cleaning schedule, including every part of the
restaurant, and will make sure that it is followed daily.
He ensures the cleanliness of all equipment, tools and physical-
building surfaces.
He will make every employee aware of the pertinent food safety laws, regulations and procedures, and ensure that they are following them every day.
