Fundamentals of Human
Resource Management
Eighth Edition
DeCenzo and Robbins
Chapter 8
Socializing, Orienting, and Developing Employees
Fundamentals of Human Resource Management 8e, DeCenzo and Robbins
Evaluating Training and
Development Effectiveness
Evaluating Training Programs:
• Typically, employee and manager opinions
are used,
– These opinions or reactions are not necessarily
valid measures
– Influenced by things like difficulty, entertainment
value or personality of the instructor.
• Performance-based measures (benefits
gained) are better indicators of training’s cost-
effectiveness.
Fundamentals of Human Resource Management 8e, DeCenzo and Robbins
Evaluating Training and
Development Effectiveness
Fundamentals of Human Resource Management 8e, DeCenzo and Robbins
Evaluating Training and
Development Effectiveness
Performance-Based Evaluation Measures
– Post-training performance method.
Employees’ on-the-job performance is
assessed after training.
– Pre-post-training performance method .
Employee’s job performance is assessed
both before and after training, to determine
whether a change has taken place.
Fundamentals of Human Resource Management 8e, DeCenzo and Robbins
Evaluating Training and
Development Effectiveness
Performance-Based Evaluation Measures
• Pre-post-training performance with
control group method.
– Compares the pre-post-training results of
the trained group with the concurrent job
performance of a control group, which
does not undergo instruction.
– Used to control for factors other than
training which may affect job performance.
Fundamentals of Human Resource Management 8e, DeCenzo and Robbins
International Training and
Development Issues
Cross-Cultural Training
• Necessary for expatriate
managers and their families:
– before assignments (to learn
language and culture)
– during, and after foreign
assignments (to adjust to
changes back home).
Fundamentals of Human Resource Management 8e, DeCenzo and Robbins
International Training and
Development Issues
• Cross-cultural training is more than language
training
• Involves learning about the culture’s:
– History
– Politics
– Economy
– Religion
– Social climate
– Business practices
• May involve role playing, simulations and
immersion in the culture.
Fundamentals of Human Resource Management 8e, DeCenzo and Robbins
International Training and
Development Issues
Development
• Often, organizations do not do a good
job of planning for the return of
overseas managers.
• Leads to the managers’ being frustrated
• Returning expatriates can:
– be assigned a domestic position
– prepare for a new overseas assignment
– retire or be terminated
Fundamentals of Human Resource Management 8e, DeCenzo and Robbins
Fundamentals of Human
Resource Management
Eighth Edition
DeCenzo and Robbins
Chapter 9
Managing Careers
Fundamentals of Human Resource Management 8e, DeCenzo and Robbins
Introduction
• Traditionally, career
development referred to
programs offered by
organizations to help
employees advance within
the organization.
• Today, each individual
must take responsibility for
his or her career.
Fundamentals of Human Resource Management 8e, DeCenzo and Robbins
Introduction
• Organizations now focus on
matching the career needs of
employees with the requirements
of the organization.
• While many organizations still
invest in their employees, they
don’t offer career security and
they can’t meet the needs of
everyone in a diverse workforce.
Fundamentals of Human Resource Management 8e, DeCenzo and Robbins
What is a Career?
• Definition
– Pattern of work-related experiences that
span the course of a person’s life.
– Reflects any work, paid or unpaid.
– Broad definition helpful in today’s work
environment where employees and
organizations have diverse needs.
Fundamentals of Human Resource Management 8e, DeCenzo and Robbins
What is a Career?
Individual versus Organizational
Perspective
– Organizational career planning –
Developing career ladders, tracking
careers, providing opportunities for
development.
– Individual career development –
Helping employees identify their
goals and steps to achieve them.
Fundamentals of Human Resource Management 8e, DeCenzo and Robbins
What is a Career?
• Career Development versus
Employee Development
– Career development looks at the long-term
career effectiveness and success of
organizational personnel.
– Employee training and development
focuses on performance in the immediate
or intermediate time frames.
?
Fundamentals of Human Resource Management 8e, DeCenzo and Robbins
What is a Career?
Value for the Organization
1. Ensures needed talent will be available.
2. Improves the organization's ability to
attract and retain talented employees.
3. Ensures that minorities and women get
opportunities for growth and
development.
4. Reduces employee frustration.
5. Enhances cultural diversity.
6. Promotes organizational goodwill.
Fundamentals of Human Resource Management 8e, DeCenzo and Robbins
