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Communication in The Workplace: A Gateway To Success

The document discusses effective communication in the workplace. It notes that communication involves the exchange of facts, opinions, and emotions through writing and speaking. There are various objectives of workplace communication including providing information, making requests, giving suggestions, addressing complaints, and giving warnings or counseling. For communication to be effective, the message must be understood correctly without misunderstandings. Barriers to effective communication include both external and internal distractions as well as cultural differences. The document outlines various types of communication, both verbal and nonverbal, that occur in workplaces.

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Debasish Mohapatra
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41 views36 pages

Communication in The Workplace: A Gateway To Success

The document discusses effective communication in the workplace. It notes that communication involves the exchange of facts, opinions, and emotions through writing and speaking. There are various objectives of workplace communication including providing information, making requests, giving suggestions, addressing complaints, and giving warnings or counseling. For communication to be effective, the message must be understood correctly without misunderstandings. Barriers to effective communication include both external and internal distractions as well as cultural differences. The document outlines various types of communication, both verbal and nonverbal, that occur in workplaces.

Uploaded by

Debasish Mohapatra
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Communication In

The Workplace

A Gateway To Success
Dr. Surbhi Kapur
Communication:
Exchange of facts, opinions, emotions

“This one basic


skill is the ability
to organise and
express ideas in
writing and
speaking”

………. Peter
Drucker
Common Objectives of
Communication

Informatio
n
Request

Suggestio
Complaint
n

Counsellin
Order g

Motivation Warning
Whatever the objective,
Communication

 Iseffective only when the message is


understood in the correct perspective
 Else it leads to misunderstandings and
misinterpretations of information
Possible Slip-ups in a Dialogue

 What do you mean  What they want to


to say say in reply
 What you actually  What they do say in
say reply
 What the other  What do you think
person hears they say , and so on
 What they think
they hear
At every step there can be a
 Mis-communication
 Mis-understanding
 Mis-listening

Because we speak and hear,


not only with our lips and ears
But
with our whole body and heart
Communication
Process
Sender has an idea
Sender encodes the idea or gives it a
message form
Sender transmits it using a channel
Receiver gets the message
Receiver decodes or understands it
Receiver sends feedback
Communication Process
E-mail
(Written)

Sender or Message/ Medium/ Receiver/


Stimulus Encoding Channel Decoding

Feedback
Barriers
 Anything that prevents successful
communication from occurring (noise)
 External distractions like poor acoustics,
technical problems or generated by the
medium used
 Internal distractions like thoughts and
emotions that prevent focus
 Culture, biases, spelling, pronunciation
TYPES OF COMMUNICATION
TYPES OF
COMMUNICATION
Vertical – Upward And
Downward
Horizontal- Between People At
The Same Level Or Between
Departments Within An
Organisation
TYPES OF COMMUNICATION

FORMAL INFORMAL

Face-to-face conversations, Emails,


Memos, Letters, Reports, Emails,
Phone calls that do not follow the
Websites, News releases that follow
company’s chain of command,
the company’s chain of command
grapevine
B
a
s
i
c
Verbal Communication
“We communicate chiefly with words”

Speaking
Writing
Listening
Reading
Nonverbal Communication
“Nonverbal communication is silent
communication”
 Facial expressions/eye behavior
 Gestures and postures
 Vocal characteristics
 Body Movement
 Personal appearance
 Touching behavior
 Use of time and space
COMPONENTS OF NONVERBAL
COMMUNICATION
 Paralanguage - focuses on how you
say, voice quality, variation in pitch,
volume, rate, tone
 Kinesics - study of body movement,
posture, gestures, facial expressions,
eyes
ANIMALS, BIRDS, FISH ARE KNOWN
TO GUARD THEIR TERRITORIES
MAN CLAIMS THE SPACE AROUND
HIM AS HIS OWN AS IF IT WERE AN
EXTENSION OF HIS BODY
• The personal space that
surrounds every person
varies in size.
• It’s size determined by
each person’s living
conditions (space) when
he grew up
• Someone who lives in
densely populated area
has lesser space and
feels comfortable with
smaller personal space
MY “AIR BUBBLE”
PROXEMICS

is the branch of
body language,
which studies a
person’s personal
space
THE CIRCLE OF PROXEMICS
MY SPACE
ZONE DISTANCES
INTRUSIONS INTO
PERSONAL ZONES
BY STRANGERS
CAUSE
PSYCHOLOGICAL
REACTIONS
– MAY AROUSE
NEGATIVE
FEELINGS
DISTANCE MAY VARY WITH PERSONS
SOCIAL STANDING
WEEKEND FISHING BUDDY BACK TO WORK
WITH INCREASED CROWD DENSITY, PERSONAL
SPACE DECREASES AND HOSTILITY INCREASES

HAPPY SCANTY CROWD ANGRY DENSE CROWD

AREAS WITH HIGH POPULATION DENSITY HAVE HIGH


RATES OF CRIME AND VIOLENCE
ACCEPTABLE CONVERSATIONAL
DISTANCE FOR MOST CITY DWELLERS
NEGATIVE REACTION OF A WOMAN ON
WHOSE TERRITORY THE MAN IS
ENCROACHING

NOTICE THE
BACKWARD
LEAN
TWO MEN FROM A CITY
GREET EACH OTHER

THE
WRIST
TO
TORSO
DISTAN
CE IS
SHORT
TWO MEN FROM A COUNTRY TOWN

NOTICE
THE
FORWARD
LEAN
TWO MEN FROM A SPARSELY
POPULATED AREA

• PREFER TO STAND AT A DISTANCE


AND WAVE
• NOT TO SHAKE HANDS
VEHICLES CAN MAGNIFY PESONAL
SPACE
POLITE WHEN SOMEONE BARGES SURPRISINGLY ANGRY WHEN A
IN AHEAD OF HIM CAR OVERTAKES HIM

**/??!!!??
RECOGNIZE NONVERBAL SIGNALS
Eye contact

Gestures

Posture

Vocal characteristics

Be careful with physical touch

Pay attention to use of time and space


Finally,
 Clear and accurate messages using
simple and appropriate words
 Focus on audience’s needs (you attitude)
 Reduction in noise and distractions
 Recognizing non-verbal cues

Will result in effective communication


Principles of Communication

Clarity of thought
Clarity of expression
Completeness
Conciseness
Consideration
Courtesy
Correctness

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