Students Satisfaction On The Services Provided by The School Canteens in Catanduanes State University

STUDENTS SATISFACTION ON THE
SERVICES PROVIDED BY THE SCHOOL

CANTEENS IN CATANDUANES STATE
UNIVERSITY
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION

MAJOR IN FINANCIAL MANAGEMENT
KIA MAE G. TORZAR,GELAINE J. SANTELICES, CHRISTIAN A. MALINANA,

AARON JULIUS T. ROJAS, SARAH JEAN F. SAPANTA, JON GABRIELL RANADA
BACKGROUND OF THE STUDY
Santacruz (2016) states that the school

canteen is a great place that helps promote an
enjoyment of eating healthy. The school
administration should guarantee that the canteens
meet national standards for food preparation,
storage, hygiene and safety.
Statement of the Problem
The main problem of this study is to know the
Students Satisfaction on the Services Provided by the
School Canteens in Catanduanes State University.
This study sought to answer the

following question:
1. What are the personal profile of students in terms of:
 Age
 Sex
 Monthly Allowance
 Canteen visitation
 Canteen preferred to visit
2. What are the levels of student’s satisfaction on
the services provided by Canteens in the
Catanduanes State University in terms of?
 Cleanliness and Orderliness
 Food Quality
 Service Quality
 Price
 Facilities and Equipment’s
3. Is there a significant difference in
the student’s satisfaction on the
services provided by the school
canteen in Catanduanes State
University between the profile of the
students?
Scope and delimitation
The focus of this study was to determine the
Students Satisfaction on the Services Provided by
the School Canteens in Catanduanes State
University, a total of 41 Third Year Bachelor of
Science in Business and Administration major in
Marketing Management students are the respondent
of the study conducted.
CONCEPTUAL
FRAMEWORK

Profile of the respondent Levels of student Satisfaction
in terms of:
 Age  Cleanliness and Orderliness
 Sex  Food Quality
 Monthly Allowance  Service quality
 Canteen visitation  Price
 Canteen prefer to visit  Facilities and Equipment’s
Figure 1. Conceptual Paradigm

Design of the study
A descriptive method of research was used since

the main purpose of this study was to determine
Students Satisfaction on the Services Provided by
the School Canteens in Catanduanes State
University in relation to their profile, coupled with
the documentary analysis of the data obtained from
the questionnaire and from their profile document.
Sources of Data
The primary source of data is the forty-one (41) Third
Year Bachelor of Science in Business Administration Major
in Marketing Management students at the College of
Business and Accountancy, Catanduanes State University
enrolled during the school year 2020-2021.

Sampling Procedure
The researchers made a letter request to the Dean
with the attention of Alumni Coordinator of CBA.
The researchers have conducted a pre-survey to
the different selected business establishment in
Virac not included in the list.
Instrumentation and Validation
The survey questionnaire was prepared for the collection of
data in finalizing the study.
For the validity of the questionnaire, the researchers
consulted their research adviser and experts to ensure that
the questions will be aligned with the objectives of the
study.
Try-out 1 and try-out 2 were conducted to the 21 fourth
year BSBA students.
Statistical Treatment Data
 The study used descriptive and inferential

statistical tools, which the researcher deemed as
appropriate in the analytical treatment,
computation and interpretation of data gathered.
The aid of the Microsoft Excel 2020 is of great
help in data presentation.
Statistical Treatment Data
 Frequency count and percentage were applied

to determine the most prevalent profile of the
respondents. Pearson r was also use to
determine the qualitative relationship
between the selected students’ profile and
level of satisfaction.
Findings:
Profile
The profile of the respondents includes age, sex, monthly income, canteen
visitation and canteen preferred to visit.
1.1 Age of Students.

Table 2A shows the profile of the respondents according to age. Of the
41 Third year Marketing Management students, majority are 21-23 years
old with 36 or 88% of the total, followed by the group18-20 years old with
5 or 12% of the total. There are no students who are 24-36 years old and
27-30 years old. On the descriptive analysis using the raw data on age, it
indicates that the majority of the respondents in this study is 21-23 years
old.
Findings:
1.2 Sex.
Table 2B shows the profile of the respondents
according to sex. Out of third year Marketing
Management major’s students in CSU, there are 41
respondents comprising of 28 female respondents and
13 are male respondents. Conclusively, there are more
female respondents than the male 68% are female and
32% are male.
Findings:
1.3 Monthly Allowance.
Table 2C presents the students’ monthly allowance. It
shows that the majority of the student’s monthly allowance is
17 or 44% have a monthly allowance of P1,001.00-
P2,000,00, followed by an allowance of P2,000.00 and above
with 14 or 34 % of the total and above P501.00-P1,000,00
with 10 or 24. It shows that in third year Marketing
Management majors’ students, the majority of the
respondent’s monthly allowance is P1,001.00-P2,000.00
Findings:
1.4 Canteen Visitation.
Table 2D also shows the respondents canteen
visitation. It presents that the majority of
student’s canteen visitation is daily which is 29
or 71% of the total, followed by weekly
visitation with 12 or 29%. While there is no
number of students who visit canteen monthly.
Findings:
1.5 Canteen prefer to visit.
Table 2E also shows which canteen respondents prefer to
visit. It present that the majority of students with canteen prefer
to visit is the CSU Multi-Purpose Cooperative which is 13 or
32% of the total, followed by 3J’s Resto and Catering Services
with 11 or 27% of the total. Then followed by Moon Sea with 9
or 22% and YES Snack with 5 or 12% and then followed by the
least number of students visiting in CSU with 3 or 7% of the
Laboratory High School Canteen with 3 or 7% of the total.
Findings:
2.0 CLEANLINESS AND ORDERLINESS
In the satisfaction on Cleanliness and Orderliness of Third year
BSBA-Major in Marketing Management students in Catanduanes
State University, the general weighted mean is 3.34 or 3 which
indicate that they all “satisfy” in all the statements.
2.1 Food Quality
In the satisfaction on Food Quality of Third year BSBA-Major in
Marketing Management students in Catanduanes State University, the
general weighted mean is 3.29 or 3 which indicate that they all
“satisfy” in all the statements.
Findings:
2.2 Service Quality
In the satisfaction on Service Quality of Third year BSBA-Major
in Marketing Management students in Catanduanes State University,
the general weighted mean is 3.27 or 3 which indicate that they all
2.3 Price
In the satisfaction on Price of Third year BSBA-Major in
Marketing Management students in Catanduanes State University, the
general weighted mean is 3.17 or 3 which indicate that they all
Findings:
2.4 Facilities and Equipment’s
In the satisfaction on Facilities and Equipment’s of Third
year BSBA-Major in Marketing Management students in
Catanduanes State University, the general weighted mean is
3.51 or 3 which indicate that they all “satisfy” in all the
statements.
Findings:
3.0 Students’ Satisfaction
For the student’s satisfaction of the Third Year Bachelor of
Science in Business Administration Major in Marketing
Management students in Catanduanes State University, the
general weighted mean is 2.92 or 3 which indicate that they
all generally “Satisfied” in all the statements in the
questionnaire.
Findings:
4.0 In testing the significant difference in the students’
satisfaction of third year BSBA- Marketing Management major if
they grouped according to their profile, the following are the
results:
4.1 There is no significant difference between the age of the
respondents and the students’ satisfaction in all statements except
on the statement number 3 under the cleanliness and orderliness
which shows less than the alpha 0.05 level of significance that
results to significant difference between the two variables.
Findings:
4.2 There is no significant difference between the sex-related
and the satisfaction of the respondents.
4.3 There is no significant difference between the monthly
allowance of the respondents and the students’ satisfaction in
all statements except on the statement number 3 under the
service quality that results to significant difference between
the two variables.
Findings:
4.4 There is no significant difference between the times of
canteen visitation of the respondents and their satisfaction.
4.5 There is no significant difference between the canteen the
respondents preferred to visit in all statements except on the
statement number 4 under food quality which shows lower p-
value of 0.05 that indicates to significant difference between
the two variables.
Conclusions:
1. Majority of the respondents in Third Year BSBA-Major in Marketing
Management students are 21-23 years’ old; majority of the respondents
are female; majority of them have a monthly allowance of P501.00-
P1,000.00; majority of the students’ canteen visitation is daily; majority
of students which canteen prefer to visit is the 3J’s Resto and Catering
Services.
Conclusions:
2. The levels of student’s satisfaction on the services provided by
Canteens in the Catanduanes State University based on the study, it was
found out that they all generally “satisfactory” in all the statements in the
questionnaire. This implies that most of the respondents are satisfied with
most of the stated services provided by the school canteens in
Catanduanes State University.

RECOMMENDATIO
N:
Based on the findings and conclusions, the following
recommendations are hereby offered:
1. School administrators, canteen managers, and staffs may take

action through designing and planning the necessary
improvements of the school canteen and its services given to
students and other customers.
2. Canteen staffs may initiate feedback mechanism to
continuously improve its services offered to entire school
stakeholders.
RECOMMENDATIO
N:
3. School canteen managers also review the prices of the
products that are affordable to students
4. Management also may find ways to make the canteen
more presentable, clean, convenient and making its ambiance
more comfortable and refreshing.
5. Students are also encouraged to patronize the school
canteen and give constructive feedback to the school canteen
mangers and staffs which would serve as basis for
improvement.
Thank You! 

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STUDENTS SATISFACTION ON THE

SERVICES PROVIDED BY THE SCHOOL

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION

KIA MAE G. TORZAR,GELAINE J. SANTELICES, CHRISTIAN A. MALINANA,

Santacruz (2016) states that the school

This study sought to answer the

Figure 1. Conceptual Paradigm

A descriptive method of research was used since

The primary source of data is the forty-one (41) Third

Year Bachelor of Science in Business Administration Major

in Marketing Management students at the College of

Business and Accountancy, Catanduanes State University

enrolled during the school year 2020-2021.

 The study used descriptive and inferential

 Frequency count and percentage were applied

1.1 Age of Students.

1. Majority of the respondents in Third Year BSBA-Major in Marketing

Management students are 21-23 years’ old; majority of the respondents

are female; majority of them have a monthly allowance of P501.00-

P1,000.00; majority of the students’ canteen visitation is daily; majority

2. The levels of student’s satisfaction on the services provided by

Canteens in the Catanduanes State University based on the study, it was

most of the stated services provided by the school canteens in

Catanduanes State University.

1. School administrators, canteen managers, and staffs may take

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