COMPUTER SYSTEM SERVICING

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CONTENT

• Basic Concepts in Computer

System Servicing

• Relevance of the Course

• Career Oppoortunities
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Basic Concepts of Computer System Servicing
NCII

This course is designed to develop

knowledge, skills, and attitude of a
Computer Technician in accordance
with industry standards.

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Basic Concepts of Computer System Servicing
NCII

It covers Basic, Common and Core

Competencies such as Installing,
Maintaining, Configuring, and
Diagnosing Computer Systems and
Networks.

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BASIC COMPETENCIES

• Participate in workplace
communication
• Work in a team environment
• Practice Career Professionalism
• Practice Occupational Health and
Safety Procedures
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COMMON COMPETENCIES

• Apply quality standards

• Perform computer operations
• Perform mensuration and
calculations
• Prepare and interpret technical
drawing
• Use hand tools
• Terminate and connect electrical
wiring and electronic circuits6

• Test electronic components

CORE COMPETENCIES

• Install and configure computer

systems
• Set-up Computer Networks
• Set-up Computer Servers
• Maintain and Repair Computer
Systems and Networks

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Relevance of the Course

This is an industry whose main

line of business is to sell computer
hardware systems and components,
as well as servicing in the installation
of computer systems and neworks.

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TOPICS TO BE DISCUSSED IN THIS COURSE

• Basic concepts of CSS business

• Opportunities in a CSS business
• Assess your own CSS competencies
• Assess the practitioners CSS
competencies
• Compare the practitioners CSS
competencies
• Aligning of your CSS competencies
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CAREER OPPORTUNITIES

The Computer Systems Servicing National

Certificate Level II (NC II) Qualification consists
of competencies that must have to allow
making diagnosis and troubleshooting
problems in PC systems, software, restoring
parts, and making the system back to normal
function. A person who has achieved this
qualification is competent to be a computer
service and repair technician. 10
JOB OPPORTUNITIES IN CSS

• Computer Service Technician

• Technical Support
• Computer Repairman
• CSS Entrepreneur

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WORK ACTIVITIES

You would refurbish, maintain, and install

computer system and equipment as a computer
service and repair technician. Your everyday job would
consist of the following:
1. Setting up new IT systems
2. Improving existing hardware and
software
3. Going to see home users to fix their PCs
and other defective equipment 12
WORK ACTIVITIES

4. Testing systems to ensure that they

are working in a good condition.
5. Servicing peripherals like printers,
scanners, and other office
equipments
6. Preparing cost estimates
7. Performing routine administrations
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Learning the COMPUTER Basics

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COMPUTER

An electronic device, operating under the

control of instructions stored in its own
memory, that can:
• Accept data (input)
• Process the data according to
specified rules (process)
• Produce results (output)
• Store the results (storage) for
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future use.
Components…..

Computer Hardware Repairs and Maintenance 16

Types of Computer

Desktop Tablet
Mainframe

Supercomputers

PDA Smartphone
Notebook
Wearable Computers 17
Desktop

• A desktop computer is a 
personal computer designed for
regular use at a single location
on or near a desk due to its size
and power requirements.
• is a computer used primarily by large
organizations for critical applications
like bulk data processing for tasks such
as censuses, industry and consumer 
statistics, enterprise resource planning,
and large-scale transaction processing. 
 Supercomputer

• A supercomputer is a computer that performs

at or near the currently highest operational
rate for computers. Traditionally,
supercomputers have been used for scientific
and engineering applications that must handle
very large databases or do a great amount of
computation (or both).
 A notebook computer is a battery-
or AC-powered personal
computer generally smaller than a
briefcase that can easily be
transported and conveniently used
in temporary spaces such as on
airplanes, in libraries, temporary
offices, and at meetings.

• A personal digital assistant

(PDA), also known as a
handheld PC, is a variety
mobile device which functions
as a personal information
manager.
• A tablet computer, commonly
shortened to tablet, is a mobile
device, typically with a mobile
operating system and
touchscreen display processing
circuitry, and a rechargeable
battery in a single, thin and flat
package.

• A wearable computer is any small

technological device capable of
storing and processing data that can
be worn on the body. Wearable
computers are designed for
accessibility and convenience, as
well as improvements to workplaces
by making information quickly and
readily available to the wearer.
• A smartphone is a portable device that combines
mobile telephone and computing functions into one
unit. They are distinguished from feature phones by
their stronger hardware capabilities and extensive
mobile operating systems, which facilitate wider
software, internet (including web browsing over
mobile broadband), and multimedia functionality
(including music, video, cameras, and gaming),
alongside core phone functions such as voice calls
and text messaging.
Computer System is functional only if :

Hardware users

Software

Computer Hardware Repairs and Maintenance 24

Basic Hardware Components

• Hardware represents the physical and

tangible components of a computer i.e. the
components that can be seen and
touched.

• Input devices: keyboard, mouse etc.

• Output divices: printer, monitor, speaker
etc.
• Secondary storage devices: Hard disk, CD,
DVD etc.
• Internal components: CPU, motherboard,
RAM etc.

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 Hardware Components

Power Supply or SMPS(Switched Mode Processor & Fan. The processor is

Case/ System Unit. The computer case Power Supply). Converts AC voltage the main “brain” of a computer system
(also called a tower ) is the box that from the wall outlet to DC voltage the while the Fan help to prevent
encloses many of the parts/components computer can use. It supplies DC overheating of the various electronic
of the computer voltages for internal computer components
components and has a fan to keep the
computer cool.

Motherboard. The motherboard is a RAM (Random Access Memory NIC (Network Interface Card) used to
large electronic board that is used to short term memory that is used to store describe tools that allow your computer
connect the power supply to various documents while they are being processed. to connect and communicate with
other electronic parts, and to hold these The amount of RAM in a computer various input and output devices.
parts in place on the computer. determine the speed of a computer.
RAM attaches to the motherboard via
Computer Hardware Repairs and Maintenance 27
some specific slots.
 Hardware Components cont…
Computer Hard disk are of two types, IDE(Integrated drive
electronics)-
Has a ribbon like cable with either a 40-pin or 80-pin
connector.
 The IDE data transfer interface runs in parallel.
SATA(Serial Advanced Technology Attachment)-
has a narrower cable with a split data and power
connections.
 It has a 7-pin cable and a much faster data transfer rate.
 Most motherboards now support SATA
 Well know hard disk manufactures are Seagate, Western
Digital etc.

Drives.
A computer’s drives are the devices
used for long term storage of
information. e.g. Hard Disk, Flash Disk
etc.
hard drive - Or hard disk, is a common
storage device for maintaining files
inside the computer, usually mounted
below or beside the floppy drive.
 CD drive –
 Holds disks (CDs) that have data, Peripheral hardware. NIC(Network Interface Card)
music, or software applications. Are the computer components that are (NIC) is a co mpute r ha rd ware
DVD (Digital Versatile Disk) drive - not found within the computer case component that allows a computer to
Popular alternative to a CD drive that connect to a network. NICs may be used
supports CDs as well as music and video It is defined as any auxiliary device that for both wired and wireless connections.
DVDs. connects to and works with the A NIC is also known as a network
 Flash Drive- computer in some way. E.g. mouse, interface controller (NIC) or network
microphone and keyboard, monitor, card, LAN card, network adapter or
CopmrinptuetrearnHdasrpdewakae network adapter card (NAC).
rersReetcp.airs and 11
What is a Computer Ports?
Port:
• Is a connector on the motherboard or on a
separate adapter that allows a device to connect
to a computer; these may include keyboard,
mouse, serial, parallel, network, sound, or video
ports.
• Ports vary with the type of equipment that
connects to the ports.
• Ports have gradually changed over time as
computers have changed to become faster and
easier to work with. 29
MalePorts – it has pinsthat
protrude out from the connector and
require a cable with a female connector.
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Female ports. Have holes in the
connector to accept the male cable’s pins. 31
• D-shell Connector

A connector with more pins or holes on the top

row than on the bottom so that a connected cable
can only be attached in one direction and not
accidentally connected the wrong way; generally
represented with the letters DB and the number
of pins such as, DB-9, DB-15, or DB-25.

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• DIN Connector

Round with small holes and normally

keyed; the keyboard and mouse are
usually this type of connector with either
5 or 6 pins.

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 Parallel Port. (D-Shell Connector)
Serial Port. D- Shell Connector This long and slender port is also no
 uses pin connectors, longer commonly used, PS/2. DIN Connectors
Also known as a COM port) can be a The most common parallel port has Most desktop computers have two of
9-pin Female D-shell connector holes for 25 pins, these round ports for six pin connectors,
 Data travels at 115 kilobits per  Used for scanners and printers one for the mouse and one for the
second  Also called printer port keyboard.

TRS. TRS (tip, ring and sleeve) ports

Also known as ports for mini-jacks or
audio jacks. HDMI (High Definition Multimedia Interface)
USB. They are commonly used to connect provides an interface between any
 A 4-wire connector type of port audio devices such as headphones and audio/video source, e.g. DVD player, or
Different models (USB 1.0, USB 2.0 microphones to computers. A/V receiver and an audio and/or video
and USB 3.0), monitor, such as a digital television
 Connect all kinds of external USB (DTV),
devices e.g. external hard disk, printer, HDMI supports standard, enhanced, or
scanner, mouse, keyboard etc. high-definition video, plus multi-
Most of the computers provide two channel digital audio on a single cable.
USB or three USB ports as minimum.
Data travels at 12 megabits per
seconds GAME PORT.D-Shell Connector.
USB compliant devices can get power A 15 port pin used to connect games
Computer Hardware
from a USB port Repairs and Maintenance 34
 Modem Port
VGA Connects a PC's modem to the
 A three row, telephone network. Game Port.
15-pin female D-shell connector for  Connect a joystick to a PC
newer VGA, SVGA, XGA, SXGA, or UXGA  Now replaced by USB
monitors
Connects monitor to a computer's
video card.
Similar to serial port connector but
serial port connector has pins, it has
holes.
IEEE 1394 ports –
A serial technology developed by Apple
Computer sometimes called the
FireWire port.
 A 6-wire cable/port (4 for data, 2 for
power) Ethernet Port
 speeds of 100, 200, 400, 800, and Connects to a network and high speed
1200 Mbps. Internet.
 Connect network cable to a computer.
Serial Port. Male D- Shell Connector  This port resides on an Ethernet Card.
 uses pin connectors,
Data travels at 10 megabits to 1000
 it is no longer commonly used,
megabits per seconds depending upon
It was used for printers, mice, modems
the network bandwidth.
and a variety of other digital
devices.
 Data travels at 115 kilobits per second

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Arrangement of Computer Components/ Ports

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Thank you

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