DV INTELEK

U L ES
O D T Y
5M C U R I
I C S E
BA S N IN G
A I
Day 1
TR
15th July 2021
1400- 1700 Hrs.
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ICE BREAKER
• Principle Trainer (HRDF Certified Trainer)

• Certified GSR Trainer & FSR Auditor of TAPA

• Certified Coaching & Mentoring Professional

• Certified Trainer for Security Personnel

Mr. Vela is highly skilled and humorous Trainer

has been involved in training, coaching and
mentoring more than a decade of wide exposure in
the security training large and diverse groups
across multiple private industry sectors.

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By End of This Course You Will Discover
1) What Are The Current Challenges That Are Destroying
Companies image.

2) The Tools And Techniques That Will Make You An Excellent

Security Officer in Carrying Out Your Daily Task.
3) How To Use Multiple Strategies For Boosting your Performance.
4) How To Take Your Security professional career To The Next
level in The Security Industry.

5) To Gain Knowledge About Securing Clients Properties And Will

Develop An Understanding of Security Policies Such as
Confidentiality, Integrity And Availability, As Well As Protocols
to Implement Such Policies.

6) How To Manage and Carry Out Your Task Effectively.

7) How To Use Teams To Create Amazing Results.

OBJECTIVE
The objective of this security
officers 5 Modules basic course
is to provide some knowledge to
the security officers about
security-related matters, and
help them to learn much more
security skills that are essential
for their daily duties.

4
Modules
1. General Duties and
responsibilities
2. Professionalism
3. Patrolling
4. Writing Notes and Reports
5. Fire emergency
5
 Module 1
General Duties
And
Responsibilities

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 General Duties and
Responsibilities
 Protection of People
 Protection of Property
 Protection of Information
 Knowing Post Orders

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General Duties and Responsibilities
 As a security officer you have a HUGE
responsibility.
 Employees safety is your responsibility.
 You will be trusted with information.
 You are responsible to protect properties that
are under your custody.
 Your duties will also cover safety hazards,
enforcing company security policies and
procedures.
 Your duties are also to take part during an
emergencies.
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General Duties and Responsibilities
Observing and Reporting
 Observing means paying careful attention on your
surroundings.
 Reporting means informing the authorized person on
what you had observed during your duty. This can be in
a form of writing, telephone or communicating directly.
 You should immediately report
any unusual activities during
your shift.
 Notes and reports may be used
during an investigation.

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General Duties and Responsibilities
Detecting and Deterring Crime
 Your presence will deter or stop crimes from
happening.
 Any suspicious activities should be immediately
reported to the supervisor.
 Carefully make notes to
remember the details of an
incident or crimes that you
observed.
 Build good relationship with
the local authorities and neighboring facilities.
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General Duties and Responsibilities
Responding to Emergencies.
 You may be the first person to guide to other people
during an emergencies.
 You will need to respond in the right and effective
way during an emergency situation.
 You should know
the Emergency
procedures plan and
a fire safety plan.

Fire, Bomb Threat, Accident, Fight,

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General Duties and Responsibilities
Access Control
Control the movement of people in and out of a plant.

Check Vehicles and materials movements into the site, within the
site and leaving the site must produce a valid approved
documents and signed by the authorized person.

Checking people’s ID cards, inspecting packages and vehicles

during entry and exit plant.

You will also be on a continues lookout for any intruders trying

to enter the site.

You will be in constant contact with people / employees.

You also will conduct traffic control during peak hours or when required.

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General Duties and Responsibilities
Patrolling
 To Observe a much larger area instead of just
focusing in one area.
 Know Hazards and vulnerable areas of your
site.
 You are also seen by many
people.
 Your presence will stop
someone from committing
crime or illegal activities.
 Indirectly you are deterring crimes while patrolling.

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General Duties and Responsibilities

Protection of
People, Property
&
Information
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General Duties and Responsibilities
Protection of People
To ensure that the safety of clients employees and
visitors are well protected.

Protection of Property
To protect the clients property from stolen and
damage due to vandalism.

Protection of Information
To keep all clients information and documents
confidentially and not to discuss/ disclose with any
unauthorized persons.
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General Duties and Responsibilities
Standard Operating Procedure (SOP)
 Standard Operational Procedures covers the
company policies and ways of doing things
relates to all sites in the company.

 These includes company’s expectation such as

dressing neatly, being honest and treating the
public politely.

 They may also tell about the company rules as

well as health and safety at workplace.
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General Duties and Responsibilities
Post Orders
Post orders are your most important references to be
known by all security officers to carry out their daily
duties more effectively and they are :-

 Emergency contact personal and local authorities nos.

 Shift working hours.
 Patrolling tour time and routes.
 What are the doors to be checked and locking/
unlocking time.
 Reporting channels when and how.

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General Duties and Responsibilities
Post Orders cont.….

 Specific instructions about what to do during times of

emergencies such as bomb threats, fire, intrusion, injured
employees, power failure, floods or equipment break down and
other emergencies as specified in the Post Orders.

 Special duties such as deliveries and when to perform them (if

requested).

 Rules about who you should let in the premise and how you
should control the entrance to the plant.

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RECAP MODULE 1

What are 4 elements of Duties

and Responsibilities

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The 4 elements are:
 Protection of People
 Protection of Property
 Protection of Information
 Knowing Post Orders

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RECAP MODULE 1
What are the 5 basic of Duties
and Responsibilities of a
Security Officer?

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The 5 basic Duties and
Responsibilities are:
1. Observing and Reporting
2. Detecting and Deterring Crime
3. Responding to Emergencies
4. Access Controlling
5. Patrolling

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 Module 2
Professionalism

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Professionalism
As a security officer you will deal with a variety
of people, including clients and their
employees, visitors, your employer (SSP),
other security personnel, emergency
personnel and the general public.
 You represent your security company and the
client that you work for, as well as the whole
security industry. Showing a good public
image is very important to maintain the
image of your company.

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Professionalism
Appearance
Usually the first thing people notice about
you is how you appear. If you look
professional, people will be more likely to
treat you with respect. Part of security
officers role is to deter crime. To do this
you must be easily seen by others. Most
security officers wear uniforms as they
will be seen quickly and easily by others.
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Professionalism
You will give a professional appearance if you :-
Shower daily to look fresh and clean.
Keep your teeth regularly brushed and clean.
Keep your hair well groomed and clean including
clean shaved face.
 Have clean and short finger nails.
 Wear clean and proper uniform for your job.
 Make sure your uniform is clean and pressed.
Make sure your shoes are clean, polished and in good
condition.
 Keep your equipment always in good working
condition.
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PROFESSIONAL SECURITY ATTIRE

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Professionalism
Attitude and Conduct
Security Officers with a Positive and Negative work attitude
POSITIVE ATTITUDE NEGATIVE ATTITUTE
Showing improvement Not bothered to show talent
Keep up with the changes at your Do not seem interested in learning
workplace new skills.
Applying what they have learned Not showing or applying what they
while on duty have learned.
Willingness to help and drive others Do not take pride in themselves or
when needed. their job in the eye of the public.
Having new ideas to improve and Not having a professional security
share them with their employer attitude, ignoring others.
Finding better ways to do their job Showing rude attitude to other they
and to make the workplace safer for are in contact with.
everyone

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Professionalism
Integrity
People with integrity are respected, reliable, honest and
principled.
When you are respected When you are realizable
 you like yourself and treat yourself  You can be depended on to do your
well. duties to the best of your ability.
 You treat others as you treat yourself.  You can take control and stay calm in
 You understand that it is important emergencies.
to follow rules and orders.  You are on time and act in a timely
 You respect others and their manner in reporting.
property.  You arrive and leave in time to share
information with other shift security
personals.

When you are honest When you are principled.

 You tell the truth.  You believe in treating everyone
 You take responsibility for your fairly and with respect.
action and not blaming others.  You speak out if you see someone
 You can be trusted to keep being treated unfairly.
information.

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Professionalism
Discipline
Showing strong self-control, even when
challenged.
Remain calm under stress.
Follow procedures with little or no
supervision.
Well organized and carry out your duties with
care.
Not getting involve in any gossip.
 Enforce the rules and procedures at your site
no matter who is involved,
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Professionalism
DO DON’T

 Show sincere desire to help.  Ignore or dismiss people when

 Use polite and calm approach. needed.
 Be friendly, smile make eye  Not keeping promises.
contact.  Showing signs of anger,
 Be confident of yourself. impatient, dislike and rude.
 Be open minded  Becoming to familiar or casual.
 Explain when you are required.  Be cold and bossy.
 Be courteous at all times.  Be close minded or
 Always use polite words like judgmental.
“please, thank you, Miss, Mr,  Getting involved in gossip,
Ma’am, Sir when in contact with argument and issues beyond
others. your control.
 Show that you are there to help  Lose your temper with difficult
in case of a dispute or people.
argument.  Using insulting words.
 Appearing the threat to others.

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Professionalism
Effective Communication
 Clarity- Clearly understood by others.

 Pay attention to the words you use.

 Listen carefully to others before answering.
 Able to understand what others needs are.
 Do not speak fast and use words that are
too complicated to understand.
 Don’t yell unless you are trying to warn
people of immediate danger.
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Professionalism
Active Listening

A good listener will actively listen to others when they

are speaking and paying attention or listening to them.
A good listener will actively involved in the
communication. To improve your listening skills keep
the following in your mind:-

 Don’t interrupt while others are speaking.

 Don’t make judgements.
 Focus on understanding others speaking instead of
arguing who is right or wrong.
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Professionalism
Way of Speaking
Your tone, volume and speed at which you deliver your
words are very important. Some examples as below:-

 Use a respectful, encouraging tone of voice.

 Speak with expression rather than one tone. No one
likes communicating with a robot.
 Speak loudly enough for people to clearly hear you.
 Don’t yell unless you’re trying to warn
or alert people of immediate danger.

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Professionalism
Body Language

Body Language includes posture, hand position, eye contact, the way you
stand, gesture such as head or hand movements, and facial expression
such as smiling or pleasant looking.

Start a conversation with a smile but keep focused.

Make sure your facial expression doesn’t disagree with your words

Keep a comfortable distance.

Keep an open body position – don’t fold your arms across your chest or
put your hands in your pocket.

Avoid distracting movements or gestures like tapping your pen or

drumming your fingers.
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RECAP MODULE 2
What do you understand
about Effective
Communication?

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Effective Communication means:
1. Speak with clarity or clearly.
2. Pay attention to words used
3. Listen carefully before answering.
4. Understands others needs
5. Do not speak fast and use too complicated to
understand.
6. Don’t yell unless you want to warn some of
immediate danger.

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RECAP MODULE 2
What are the 3 most important
elements you should focus to
improve your listening skills?

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Three important elements to
improve our listening skills are:

Don’t interrupt while others speak.

 Don’t make judgements.
Focus on understanding others
speaking.

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 Q&A
THANK YOU
END of DAY 1 40
DV INTELEK
DAY 2

U L E S
O D T Y
5M C U R I
I C S E
BA S N I N G
A I
TR
Day 2 (Wednesday)
16th July 2021
0900 – 1300 Hrs. 41
Module 3


Patrolling

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Patrolling
Main Purpose of Patrolling

 Observe

 Detect and Deter Crime

 Reporting

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Patrolling
The Purpose of Patrolling cont.…
Detect Hazards

Housekeeping Hazards,
such as piled up garbage and etc.,

Maintenance Hazards such as leaks, burnt out lights,

electrical cords left across walkway and etc.

Safety Hazards such as sparking electrical wires,

overheated boilers, dangerous item on walkways.
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Patrolling
Patrolling Equipment
Make sure the following equipment are in good operating
orders before you commence your patrolling:

 In uniforms with comfortable shoes.

 Whistle and torch light.
 Walkie-Talkie
 ID Badge
 Pocket note book and pen.
 Watch to record exact time of incident.
 Keys and Access cards if required.
 Safety equipment such as goggles. Safety boots and helmet if it is
required.
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Patrolling
Power of Observation
Observation is a process that includes:-

 Noticing – becoming aware of

something through any of your
five sense.

 Interpreting – organizing the information into

something meaningful.

 Recalling – remembering the information and being

able to access it when you need to.
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Patrolling
5 Sense
This is a skill you can develop only with
experience and practice. There are something
you should know about the sense:-
 Hearing
 Smell
 Touch
 Sight

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RECAP MODULE 3
What is the purpose of
patrolling ?

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The main purpose of patrolling
is:
1. Observe
2. Detect and Deter Crime
3. Reporting

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 Module 4
Writing Notes
And
Reports

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Writing Notes and Reports
Purpose
Your main reason for taking notes is to make a detailed record of an incident
that happen during your shift. These notes could be used for many different
purposes, such:-


To help you remember things and to write a detailed reports.

To tell your co-worker about things that happened during your shift, so he
can follow-up.

To show the client and your supervisor that you are doing your duties in a
professional manner.

To record any hazards or safety concerns.

To give police some clues or information.

To help investigators learn the truth about what you or other witnesses saw.

To provide evidence in court (if required)

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Writing Note and Reports
Reports Could Include Information About

 Visitors who entered and left.

Passes that were issued.
Equipment that was loaned or issued out.
Any kinds of incidents.
Patrolling that was completed.
Daily activities log book.

Reports are also done to help you remember information, the

time period between when the incident or crime had happen A
good report may help you recall exactly what happened at the
time of the incident so you can prepare for an investigation.

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 Writing Notes and Reports
What kind of notes should I write in my notebook ?
Make the habit of recording anything that you observe which will
help you to write an effective report.
This could include such as:-
 Suspicious looking people or vehicle.
 Safety hazards.
 Special request for equipment
 Anything that looks out of place.
 Security Breach.
 Complaints from people.
 Damage cause to equipment or property.
 Sign of suspicious activities or criminal activity.
 Evidence of a crime.
 Description of the scene.
 Strange phone calls.
 Bomb Threats. 53
Writing Notes and Reports
Always use the 5 Ws’ and 1 H when
writing a report.

WHO
 WHAT
 WHERE
 WHY
 WHEN
 HOW
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Writing Notes and Report
WHO – was involved.

 Suspects, victims, witnesses, people who made

the complaint or report, property owner,

 Full name and address, phone no. (including area

code), descriptions.

 Always use the person’s real name and include

known nick name or alias.

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Writing Notes and Reports
WHAT - happened
Details from start to finish.

Actions taken by the people involved.

Evidence.

Damages caused.

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Writing Notes and Reports
WHEN – did it happen
Time using the 24 hours clock and date.

When you last observed the area before the

incident.

When the event began and ended.

When you had contact with the witness

When the Police, Fire Department or Ambulance

arrived and left.
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Writing Notes and Reports
WHERE – did it happen
Name of company, exact street address, area where
the incident occurred.

If no address is available, describer the area.

Where you and others were when the incident took

place.

Where the evidence or a suspect was found.

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Writing Notes and Reports

WHY – did it happen

Describe the reason if it’s obvious, such as
an accident.

 Name the motive for a crime if it is not

obvious.

Do not guess the reason if you do not know.

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Writing Notes and Reports

HOW – did it happen

Describe how the incident took place and
what action you took in response to it.

Explain how the incident came to your

attention, how the suspect and witness acted,
how the evidence was recovered and how the
suspect was detained/ arrested.
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Writing Notes and Reports
24 hours clock

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RECAP MODULE 4
What are the 6 elements
you must focus on when you
write a report ?

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The 6 elements of a reporting writing are:

1. WHO
2. WHAT
3. WHERE
4. WHY
5. WHEN
6. HOW

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Module 5
FIRE
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FIRE
LEARNING OBJECTIVE

Detect fire hazards.

How Operate fire extinguisher.

What a security officer should do during a fire emergency.

Understand a fire safety plan.

Explain the operation of basic fire suppression system..

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FIRE
 A fire is one of the most serious situation a security officer
has to deal with.
 Your duty is to protect people and property, and a fire can
destroy both in minutes.
 The best defense against fire is prevention. You must be
always aware of potential hazards and how to deal with them.
 You will often be the first person on the scene in the early
stages of a fire.
 If a fire happens during your shift, you must know what to
do. You need to be able to act quickly and with confidence.
 You must know what fire related equipment is at your site
and make sure you get the training so you know how to
operate the equipment, your safety as well as the safety of
others dependes on your quick actions.

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 FIRE
What are materials needed to startt a fire.
Fire can start only if all three of the following
are present

FUEL
This is anything that will burn . It can be in solid.
liquid, or gas forms. It is often called combustible
materials. This type of material will start a fire if it is heated.

AIR
Fire need oxygen to breath, just like we do. The air that we breath is
made up of about 21% oxygen. So there is usually no problem finding
enough oxygen to start a fire and to keep it going.

Heat
Heat is needed to bring fuel to a high enough
temperature to begin combustion or burning.
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Types of FIRE Extinguishers

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 OPERATING FIRE EXTINGUISHER
Pull the Pin Out.
Aim Low and Direct the hose
PASS
to the base of the fire.
Squeeze the handle.
This will release the contents
of extinguisher.
Sweep from side to side.
Don’t release the pressure
on the handle. Try to keep
the pressure constant.
When extinguishing always follow
the direction of wind.
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RECAP MODULE 5

Describe what are the 3

elements to start a fire ?

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Elements required to start a fire
are:

1. Fuel
2. Air
3. Heat

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 Q&A
THANK YOU
END
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