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Communication Skills

The document discusses communication and presentation skills. It defines communication and outlines the objectives of the session which are to define communication, understand its importance in management, understand the communication process in organizations, and ways managers can improve organizational communication. It then provides definitions of communication from various sources and discusses the fundamentals of communication including listening, delivering information, responding, and verbal communication. It also discusses managerial communication, types of managerial communication including interpersonal and organizational, the importance of managerial communication for information sharing, feedback, and decision making, and ways to improve effective managerial communication.

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Shashank Chaturvedi
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134 views15 pages

Communication Skills

The document discusses communication and presentation skills. It defines communication and outlines the objectives of the session which are to define communication, understand its importance in management, understand the communication process in organizations, and ways managers can improve organizational communication. It then provides definitions of communication from various sources and discusses the fundamentals of communication including listening, delivering information, responding, and verbal communication. It also discusses managerial communication, types of managerial communication including interpersonal and organizational, the importance of managerial communication for information sharing, feedback, and decision making, and ways to improve effective managerial communication.

Uploaded by

Shashank Chaturvedi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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COMMUNICATION

& By Dr Sarika Omkar P

PRESENTATION SKILLS
OBJECTIVES OF THE SESSION
(COMMUNICATION)
Define communication and understand the importance of communication in
management
To understand the role of communication and process of communication in
an organization
To understand the directions in which communication travels within an
organization
To understand the different ways in which managers can improve
organizational communication

08/28/2021 COMMUNICATION & PRESENTATION SKILLS 2


“COMMUNICATION IS THE ACT OF
TRANSFERRING INFORMATION FROM
ONE PLACE, PERSON OR GROUP TO
ANOTHER”

08/28/2021 COMMUNICATION & PRESENTATION SKILLS 3


COMMUNICATION
“Communication is an exchange of facts, ideas, opinions or emotions by two or
more persons” …W. H. Newman & C. F. Gummer

“Communication may be broadly defined as the process of meaningful,


interaction among human beings. More especially, it is the process by meanings
are perceived and understanding is reached among human beings”
…D.E. Mcmefarland
“Communication is any behavior that results in an exchange of meaning
…The American Management Association

“Communication is something so simple and difficult that we can never put it in


simple words” …T.S. Mathews

08/28/2021 COMMUNICATION & PRESENTATION SKILLS 4


FUNDAMENTALS OF
COMMUNICATION
Listening
Delivering information
Responding
Communicating verbally

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08/28/2021 COMMUNICATION & PRESENTATION SKILLS 6
08/28/2021 COMMUNICATION & PRESENTATION SKILLS 7
Managerial Communication is a
function which helps managers
communicate with each other as
well as with employees within
the organization.

Managerial Communication
helps in the smooth flow of
information among managers
working towards a common
goal.

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TYPES OF MANAGERIAL
COMMUNICATION
Interpersonal Communication

Organizational Communication

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IMPORTANCE OF
MANAGERIAL
COMMUNICATION…
Information sharing
Feedback
Influence
Problem solving
Assist in decision making
Facilitating change

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IMPORTANCE OF
MANAGERIAL
COMMUNICATION
Team building
Development of managerial skills
Motivating people
Giving job instructions
Controlling people

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COMMUNICATION PROCESS

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TYPES OF MANAGERIAL
COMMUNICATION
 Verbal Communication
 Written Modes of
Communication
 Body Movements
 Facial Expressions
 Gestures
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EFFECTIVE MANAGERIAL
COMMUNICATION

08/28/2021 COMMUNICATION & PRESENTATION SKILLS 14


THANK
YOU
08/28/2021 COMMUNICATION & PRESENTATION SKILLS 15

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