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    Quality Awareness 2020

    Uploaded by

    Remya
    This document discusses quality and its importance. It defines quality as meeting customer requirements and expectations. Quality means conforming to specifications, keeping commitments, being superior to competitors, and exceeding past performance. Most importantly, quality is satisfying and exceeding the customer. Quality is managed through ISO 9001:2015 standards and procedures. Effective communication is key to ensuring quality, and quality is everyone's responsibility.

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    Quality Awareness 2020

    Uploaded by

    Remya
    457 views14 pages
    This document discusses quality and its importance. It defines quality as meeting customer requirements and expectations. Quality means conforming to specifications, keeping commitments, being superior to competitors, and exceeding past performance. Most importantly, quality is satisfying and exceeding the customer. Quality is managed through ISO 9001:2015 standards and procedures. Effective communication is key to ensuring quality, and quality is everyone's responsibility.

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    This document discusses quality and its importance. It defines quality as meeting customer requirements and expectations. Quality means conforming to specifications, keeping commitments, being superior to competitors, and exceeding past performance. Most importantly, quality is satisfying and exceeding the customer. Quality is managed through ISO 9001:2015 standards and procedures. Effective communication is key to ensuring quality, and quality is everyone's responsibility.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    457 views14 pages

    Quality Awareness 2020

    Uploaded by

    Remya
    This document discusses quality and its importance. It defines quality as meeting customer requirements and expectations. Quality means conforming to specifications, keeping commitments, being superior to competitors, and exceeding past performance. Most importantly, quality is satisfying and exceeding the customer. Quality is managed through ISO 9001:2015 standards and procedures. Effective communication is key to ensuring quality, and quality is everyone's responsibility.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 14

    QUALITY AWARENESS

    2020
    QUALITY
    Quality is how the recipient of the product/
    service views it. For e.g. If it is a product; before
    buying, upon delivery, after delivery - USE.
    NEW AGE OF QUALITY
    • Quality is conformance to requirements/ specs.
    • Quality is keeping the promise made when an
    order is placed, or a commitment is made.
    • Quality means the service is free of deficits.
    • Quality is superiority to competitors, & to the
    services offered by the company itself in the past.
    NEW AGE OF QUALITY
    • Quality is SATISFYING THE CUSTOMER.
    • Quality is EXCEEDING THE CUSTOMER
    EXPECTATION.
    • Quality is WHATEVER THE CUSTOMER
    SAYS IT IS.
    HOW DO WE MANAGE QUALITY?

    QUALITY IS MANAGED BY ISO 9001:2015.

    WHAT IS ISO?
    A set of quality standards governing the
    documentation requirement of a system.
    • PROCEDURES
    • QUALITY MANUAL
    • QUALITY POLICY
    IMPORTANCE OF COMMUNICATION & ITS EFFECTIVENESS AT P4I.
    Instructions can be communicated either Verbally / Non- verbally, Formally / Informally
    Can be through MEMO, Manuals, Reports, Policies, Meetings, Discussions, Notice Boards
    EFFECTIVE COMMUNICATION: Means receiver transforms the information into correct output.
    Ways for effective communication:

    • All information sent to each department is clear & understandable.

    • All ambiguity must be removed.

    • Written work instructions must be easy to read & relevant information easy to extract.

    • Work practices & procedures must be clear, simple, available & understood at all levels. [SOP,
    QUALITY MANUAL]

    • Job descriptions & Responsibilities must be clear, available & understood.


    P4I
    QUALITY
    POLICY
    QUALITY CHARACTERISTICS-
    SERVICES

    • Responsiveness
    • Credibility
    • Available
    • Understanding of Customer
    • Accuracy
    • Courtesy
    • Timeliness
    • Completeness
    QUALITY RESPONSIBILITY

    WHOSE JOB IS QUALITY? CONCLUSION

    As Everybody’s Job, Quality may become


    QUALITY IS A JOB THAT
    Nobody’s Job.
    EACH INDIVIDUAL IS
    RESPONSIBLE FOR.
    • Management
    • Employees
    • HR
    • QA
    THANK YOU

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