Scribd
Upload
94 views4 pages

Operation & Maintenance of Single Network

The document describes the operation and maintenance of a single network by Ericsson. It outlines: 1) The O&M team operates and maintains sites and nodes serving live customers, consisting of engineers monitoring alarms 24/7. 2) Faults the O&M team cannot resolve are escalated to the ELS team, and critical alarms causing outages are also escalated. 3) The O&M team produces weekly reports for Indosat on monitored equipment, alarms, issues, and changes, and notifies key Indosat contacts of any outages.

Uploaded by

Suhana Sabudin
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
94 views4 pages

Operation & Maintenance of Single Network

The document describes the operation and maintenance of a single network by Ericsson. It outlines: 1) The O&M team operates and maintains sites and nodes serving live customers, consisting of engineers monitoring alarms 24/7. 2) Faults the O&M team cannot resolve are escalated to the ELS team, and critical alarms causing outages are also escalated. 3) The O&M team produces weekly reports for Indosat on monitored equipment, alarms, issues, and changes, and notifies key Indosat contacts of any outages.

Uploaded by

Suhana Sabudin
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
You are on page 1/ 4

Operation & Maintenance of Single Network

R o n n y M a ru d u t
• O&M Team operates and maintains
H e a d o f N S S /E L S
sites and nodes that are serving live
N u s a K e la n a G u ra
C u s t o m e r S e r v ic e D e liv e r y M a n a g e r
... T h e re s t o f E L S te a m
T y p e t it le h e re
customers (after cutover)
• Consists of 6 MSC/BSC engineers,
T ie n F o o k N a d a r a ja h
O & M M anager
6 RBS/Mini-Link, 1 GPRS/Datacom,
M S C /B S C O & M R B S / M in i- L in k O & M G P R S /D a ta c o m O & M and 1 manager.
H asan R am azan J o s e p h C h r i s i t ie E n g in e e r 1 • Alarm monitoring in 24/7 done from
A zuw an A bd. M a z r il H is h a m Indosat OMC (BDN 24/Floor). Ph:
M o h . R iz a l A l a s s e r i m J a s m in
021-39839356 (Indosat O&M)
R e c le i E n g in e e r 1

E n g in e e r 1 E n g in e e r 2

E n g in e e r 2 E n g in e e r 3

• O&M manager is the main interface towards Indosat and internal Ericsson
• MSC/BSC Team work in a 12 hour shift
• The rests are day time, available on-call

Rev PA1 9/9/2004 1


Fault Management
• As a 1st line troubleshooter. O&M informs NPI team for
performance related alarms

Escalation Process
• Problems that can not be solved by O&M are escalated to ELS
• Critical alarms (incl.emergency situation) that affected
service/causing outage are escalated to ELS. O&M Manager
will inform Indosat.
Change Management
• Configuration changes are subject to NPI team approval
• All changes are recorded by O&M team
• Changes that requires a service interruption are informed to
ELS
Rev PA1 9/9/2004 2
Field Services
• O&M team will replace identified faulty hardware

How to contact us
• We are “an extension” to Indosat OMC for Single BSS Project sites
after cutover. CCO (for example) should contact Indosat OMC (as
usual) and they will route the case to us

O&M Team Contact


Alasserim Jasmin  [email protected]  +62 815 13025279  RBS/Mini-Link O&M Engineer 
Azuwan Abd. Aziz  [email protected]  +62 815 13025276  MSC/BSC O&M engineer 
Hasan Ramazan  [email protected]  +62 815 13025284  MSC/BSC O&M Engineer 
Joseph Christie  [email protected]  +62 815 13025281  RBS/Mini-Link O&M Engineer 
Mazril Hisham  [email protected]  +62 815 13025280  RBS&ML O&M Engineer 
Moh. Rizal  [email protected]  +62 815 13025277  MSC/BSC O&M Engineer 
Nusa K Gura  [email protected]  +628551051500  Service Delivery Manager 
Ronny Marudut  [email protected]  +62 855 8018300  Head of NSS/ELS 
Tien Fook Nadarajah  O&M Manager 
Zamuddin bin Pandak  [email protected]  RBS/Mini-Link O&M Engineer 

Rev PA1 9/9/2004 3


Customer Reporting
O&M Team will produce weekly report to be sent to Indosat NO&M and it
contains:
       Currently monitored installed base (number of BTS, Cells, active TRU, MSC, BSC)
       Health check report
       Emergency situation
       Alarm Statistics: how many A1, A2, A3, O1, and O2 alarms during that week for each node
       Escalated problems to NSS/ELS
       Capacity (including license) issue
       CP Load
       Field Service report. On-site activity (changing boards, troubleshoot on-site etc.)
       Change Requests log (log of all SW/HW configuration changes)
       Customer complaints log (log of problems reported from the customer)
       Spare part report
       Critical/hot issues
       Checklist routine report (who follow the checklist, any task not performed and why, problem during)
       In-Service Performance Report (ISP)

Apart from this Weekly Report, for any service-affecting problem (outage), O&M Manager will send SMS
(notification) to Indosat (Lutfi – MSC manager, Sudirman – BSS Manager, Selo – VAS Manager)
and internal Ericsson

Rev PA1 9/9/2004 4

You might also like