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Unit 1 SPC

This document provides an introduction to statistical process control (SPC). It discusses key quality philosophers like Deming and Shewhart. It also outlines dimensions of quality and common quality practices like total quality management and six sigma. Finally, it summarizes that SPC applies statistical methods to monitor processes and ensure consistent production, with the goal of improving quality, productivity, and reducing waste.

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Bhupendra Karandikar
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55 views14 pages

Unit 1 SPC

This document provides an introduction to statistical process control (SPC). It discusses key quality philosophers like Deming and Shewhart. It also outlines dimensions of quality and common quality practices like total quality management and six sigma. Finally, it summarizes that SPC applies statistical methods to monitor processes and ensure consistent production, with the goal of improving quality, productivity, and reducing waste.

Uploaded by

Bhupendra Karandikar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Program : MBA

Semester : III
Subject Code : QM0012
Book ID : B1242
Subject Name : Statistical Process Control and Process
Capability
Unit number :1
Unit Title : Introduction to Statistical Process Control
Lecture Number :1
Lecture Title : Introduction to Statistical Process Control

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Unit-1 Introduction to Statistical Process Control

Introduction to SPC

Objectives :

• To explain the meaning and concept of Quality

• To discuss about the Quality philosophers

• To describe few Quality practices

• To explain the concept of Statistical Process Control

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Unit-1 Introduction to Statistical Process Control

Lecture Outline

• Introduction
• Quality Philosophers
• Dimensions of Quality
• Quality Practices

• Statistical Process Control

• History of SPC

• Benefits derived from SPC

• Statistical Techniques in TQM

• Summary
• Check your Learning
• Activity

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Unit-1 Introduction to Statistical Process Control

Introduction

• Quality in simple terms is ‘fitness to use’


• The term quality means different things to different people
• Quality is also defined as "conformance to specifications" 

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Unit-1 Introduction to Statistical Process Control

Quality Philosophers

Many philosophers have contributed to the statistical methodology of quality


improvement. Some of major Contributors include
• W Edwards Deming
• Joseph Juran
• Walter A Shewhart
• A.V. Feigenbaum

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Unit-1 Introduction to Statistical Process Control

Dimensions of Quality

• Performance
• Reliability
• Durability
• Serviceability
• Aesthetics
• Features
• Perceived quality
• Conformance to Standards

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Unit-1 Introduction to Statistical Process Control

Quality Practices

• Total Quality Management


• Quality Standards and Registration
• Six Sigma
• Poka-Yoke (or mistake proofing)
• Lean manufacturing

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Unit-1 Introduction to Statistical Process Control

Statistical Process Control

• Statistical process control (SPC) is the application of statistical


methods to the monitoring and control of a process to ensure that
it operates at its full potential to produce conforming product.
• SPC is used to monitor the consistency of processes that are used
to produce a product as designed.

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Unit-1 Introduction to Statistical Process Control

History of SPC

• SPC was pioneered by Walter A. Shewhart in the early 1920s


• W. Edwards Deming later applied SPC methods in the United
States during World War II
• Deming was also instrumental in introducing SPC methods to
Japanese industry after the war had ended
• Initially, SPC was most often used in manufacturing companies
• Later, in 1989, the Software Engineering Institute introduced the
notion that SPC can be usefully applied to non-manufacturing
processes, such as software engineering processes

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Unit-1 Introduction to Statistical Process Control

Benefits derived from SPC

• It aims to get and keep processes under control


• SPC seeks to improve process and overall quality by
 improving product quality
 improving productivity
 streamlining process
 reducing wastage
 reducing emissions
 improving customer service, etc.

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Unit-1 Introduction to Statistical Process Control

Statistical techniques in TQM

• Control Charts
• DOE
• Quality Tools
• Probability distribution
• Acceptance Sampling
• Hypothesis Techniques
• ANOVA
• Process Variability
• Process Capability

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Unit-1 Introduction to Statistical Process Control

Summary

• Quality in simple terms is ‘fitness to use’


• Many philosophers have contributed to the statistical methodology of
quality improvement. Some of them are Deming, Juran and Shewhart
• TQM, six sigma, Just-in-time, Poka-yoke are some of the many programs
of Quality which are extensively been practiced in industries.
• Statistical process control (SPC) is the application of statistical methods to
the monitoring and control of a process to ensure that it operates at its full
potential to produce conforming product
• Statistical process control was pioneered by Walter A. Shewhart in the
early 1920s.
• W. Edwards Deming later applied SPC methods

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Unit-1 Introduction to Statistical Process Control

Check your Learning

1. What are the dimensions of Quality?


Ans. The dimensions of Quality are: Performance, Reliability, Durability,
Serviceability, Aesthetics, Features, Perceived quality, Conformance to
Standards

2. What is Statistical Process Control?


Ans.
Statistical process control (SPC) is the application of statistical methods to
the monitoring and control of a process to ensure that it operates at its
full potential to produce conforming product

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Unit-1 Introduction to Statistical Process Control

Activity

Choose an Industry of your choice and mention some of the major


Companies in that Industry which are extensively using SPC for the
improvement of Quality in their Organization.
Also briefly describe how they are using SPC and the impact of it on
overall Quality.

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