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The Process Approach: ISO/TC 176/SC2/WG23/N156 © ISO 2017 - All Rights Reserved

The document discusses the process approach in ISO 9001:2015. It explains that the process approach involves systematically managing processes and interactions to achieve objectives. Organizations should understand, define, and integrate their unique processes using risk-based thinking and PDCA cycles to improve results and add value.

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rajasenthil Kumar
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67 views9 pages

The Process Approach: ISO/TC 176/SC2/WG23/N156 © ISO 2017 - All Rights Reserved

The document discusses the process approach in ISO 9001:2015. It explains that the process approach involves systematically managing processes and interactions to achieve objectives. Organizations should understand, define, and integrate their unique processes using risk-based thinking and PDCA cycles to improve results and add value.

Uploaded by

rajasenthil Kumar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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ISO 9001:2015

The process approach

ISO/TC 176/SC2/WG23/N156 © ISO 2017 – All rights reserved


1
Purpose of this presentation

To explain the process approach in ISO 9001:2015

2
This presentation

 Developed by the ISO subcommittee responsible


for ISO 9001

 Available for unrestricted public use

3
What is the process approach?
The systematic management of processes and
their interactions to achieve intended results

All organizations use processes to:


 set interrelated or interacting activities
 transform inputs into outputs 
 build in checks to meet objectives and promote
continuous improvement
The process approach integrates processes into
a complete system to achieve strategic and
operational objectives

4
How do I do it?
To use the process approach an organization
should:
 understand and define the processes needed
to meet its objectives
 recognize that the processes are unique to its
own context
 integrate all of the processes and their
interactions into a system that utilizes risk-
based thinking

. 5
Process approach and risk-based
thinking

 The process approach incorporates risk-based


thinking
 Risk-based thinking ensures risk is considered
when establishing, implementing and maintaining
a management system, each process and
each activity

6
The process approach and PDCA
Processes can be managed using the PDCA
cycle

Plan establish objectives and build


processes necessary to
deliver results
Do implement what was planned
Check monitor and measure processes
and results against the objectives
Act take actions to improve results

7
What are the possible benefits?

 Increases accountability
 Increases ability to focus and link key processes
 Improves internal integration of processes
 Increases awareness of process performance for
more consistent results
 Better use of resources
 Improves customer confidence in the
organization
All of these add value for the organization
8
Additional information is available at

https://committee.iso.org/tc176sc2

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