Week 02-Introduction To ICT and E-Governance MBA E-GOV
Week 02-Introduction To ICT and E-Governance MBA E-GOV
E-Governance
DR. NIROSHA WEDASINGHE
MBA IN EGOV –WEEK 02
at deliver them.
put the customer first.;
e-government can help transform local services and the organizations that
deliver them. It offers huge opportunities for service improvement and huge
challenges around the management of change
pportunities for
Digital solutions will enable better
communication between citizens and
government agencies to uphold democratic
values.
Similarly, these solutions may be harnessed to
Sri Lanka E- improve the quality of government service
delivery through integrated and efficient
governance processes, to reduce bureaucracy, and improve
efficiency, accountability and transparency.
A series of strategic national initiatives are to be
established under this pillar to facilitate the
enhancement of digital identification, fintech,
healthtech, and other government-wide services.
Data and
internal synergies.
Interoperability A common, shared digital architecture and platform will enable various
digital systems of the government to interoperate on the basis of a
Platform
unique digital identifier for citizens and other users to prove their
identity without compromising personal information, and for the
government and businesses to conduct checks in a safe and secure way.
(NDIIP) All government digital systems will be compatible with the digital
architecture and platform.
[https://www.icta.lk/digitizing-gov/]
Setting Up, Managing and Operation of Call Center for Government Information Center