Recall Process Flow Chart

Isolate and hold

Escalate critical
Receive notice Stop production potentially Complete initial
complaints to Investigate Test products
of incident and distribution affected traceability
management
product

Is there
Take necessary Review No
No Is there a Yes potential
corrective facts/complete Request legal Create an event Assemble recall
health for
actions. No health hazard consultation log/recall file team
hazard? consumer
recall assessment
harm?
Take necessary
Yes corrective
actions. Handle
Develop recall complaints via
Recommend Initiate Monitor
strategy: class, communications Respond to normal
scope/distribution recall and Complete traditional and
Complete full (agency, customer, consumer and procedures
list, depth, retrieval strategy and consumer/public,
agency status social media
traceability customer
and disposition, gain approval to internal, dark web- reports response and
inquiries
communications, call execute site) react
center needs

Complete
Begin root customer Retrieve and Complete
Request agency
cause Track costs remediation disposition effectiveness
termination
analysis/CAPA and inventory products checks
replenishment

Complete final Complete root

Document all Ensure
business and Complete post- cause analysis
Update recall Re-train team information in a documentation
financial recall and implement
plan members recall master and records
internal close- assessment preventive
file retention
out report measures