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Knowledge Management Systems

This document discusses knowledge management systems. It defines knowledge and different types of knowledge including explicit and tacit knowledge. It then defines knowledge management as the systematic management of vital knowledge and its processes. The document outlines the knowledge management process and cycle. It discusses the need for knowledge management and its three pillars: technology, process, and people. It defines knowledge management systems as computer-based systems that help acquire, manage, retain, analyze and retrieve mission-critical information. The main types of knowledge management systems discussed are enterprise-wide systems, knowledge work systems, and intelligent techniques.

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Suganya Harish
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1K views23 pages

Knowledge Management Systems

This document discusses knowledge management systems. It defines knowledge and different types of knowledge including explicit and tacit knowledge. It then defines knowledge management as the systematic management of vital knowledge and its processes. The document outlines the knowledge management process and cycle. It discusses the need for knowledge management and its three pillars: technology, process, and people. It defines knowledge management systems as computer-based systems that help acquire, manage, retain, analyze and retrieve mission-critical information. The main types of knowledge management systems discussed are enterprise-wide systems, knowledge work systems, and intelligent techniques.

Uploaded by

Suganya Harish
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Knowledge Management

Systems

BY
G.SUGANYA
KNOWLEDGE

• Concepts, experience, and insight that provide a


framework for creating, evaluating, and using
information.
WISDOM

KNOWLEDGE

INFORMATION

DATA
TYPES OF KNOWLEDGE
• Explicit knowledge: It is the visible knowledge
available in the form of letters, reports, memos,
literatures, etc. Explicit knowledge can be embedded
in objects, rules, systems, methods etc.
• Tacit knowledge: It is highly invisible and confined in
the mind of a person. It is hard to formalize and
therefore, difficult to communicate to others.
 
KNOWLEDGE MANAGEMENT

• Knowledge Management is the systematic


management of vital knowledge and its
associated processes of creation, organization,
diffusion, use and exploitation.
- David Skyrme
KM PROCESS
o Asset Utilization
o Knowledge Evaluation
o Knowledge Improvement
o Knowledge Accumulation
o Knowledge Generation
o Knowledge Sharing
o Knowledge Protection
KM CYCLE
Capture
Create

Refine

Knowledge

Store

Disseminate
Manage
NEED OF KM
• Increasing competitiveness of the markets
• Reductions in staffing
• Less time to experience/acquire knowledge
• Early retirements
• Increasing mobility of the workforce
• Changes in strategic direction
Three Pillars of Knowledge
Management
• Technology
• Process
• People
Knowledge Management Systems
KNOWLEDGE MANAGEMENT
SYSTEMS

 KMSs are computer-based information systems that


can help an enterprise acquire, manage, retain,
analyze, and retrieve mission-critical information.
Benefits Of KMS

 Sharing valuable information


 Reduce redundant work
 Reduce training time for newcomers
 Retention of Intellectual Property
 
3 major types of Knowledge
Management Systems

o Enterprise-wide knowledge management


systems
o Knowledge Work Systems
o Intelligent techniques
Enterprise-wide knowledge
management systems

 Enterprise-wide knowledge management


Systems General purpose, Integrated, Firm Wide
Efforts to collect, store, disseminate and use
digital content and knowledge
Examples of Enterprise-wide knowledge
management systems

 Structured knowledge
 Semi structured knowledge
 Knowledge repository

 Knowledge network
Knowledge Work Systems

 Knowledge Work Systems Specialized


workstations and systems that enable
scientists, engineers and other knowledge
workers to create and discover new
knowledge.
Examples of knowledge work
systems

o Computer-aided Design (CAD)/Computer-


aided Manufacturing (CAM)
o Virtual reality systems
o Virtual Reality Modeling Language (VRML)
Investment workstations
Knowledge Workers & knowledge
work3 key roles:
 Keeping the organization current in
knowledge as it develops in the external
world-in technology, science, social thought,
and the arts.
 Serving as integral consultants regarding the
areas of their knowledge, the changes taking
place and opportunities
 Acting as change agents, evaluating, initiating
and promoting change projects.
Requirements of knowledge work
systems
SOFTWARE

Graphics -> Visualization


External Modeling -> Simulation
knowledge Document management
Base Communication

User interface

Hardware platform: Knowledge workstation


Intelligent Techniques

Intelligent techniques Tools for discovering


patterns and applying knowledge to discrete
decisions and knowledge domains
Examples of Intelligent techniques

 Organizational intelligence
 Case-based reasoning
 Fuzzy logic systems
 Neural networks

 Genetic algorithms

 Hybrid AI systems

 Intelligent agents
Management issues and problems
raised by knowledge management
systems
1. Information Overload
2. Get Employees onboard
3. KM requires ongoing maintenance
4. Measure ROI during initial implementation

*ROI = Return On Investment


How to Obtain Value from
Knowledge Management Systems?
o Develop in stages
o Choose a high-value business process
o Choose the right audience
o Measure ROI during initial implementation
o Use the preliminary ROI to predict
Enterprise wide values
y o u
Th a nk

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