COMPUTER RESERVATION SYSTEM (CRS)

GALILEO
 Introduction To CRS & Components

• A computer reservation system consists of a large

computer, called a mainframe, capable of serving
many different sites. Data such as flight availability,
fares, and passenger records are maintained in the
storage unit of the mainframe. Data terminals are
used to communicate with the mainframe from a
travel agency, an airport ticket counter, or another
site. Each terminal consists of a keyboard and
processor to input data to the mainframe and a video
screen to display information.
 Introduction To CRS & Components

• Each agent's set is connected via a modem to the

central processing unit (CPU) of the mainframe. A
modem (short for modulator/demodulator) translates
computer data into signals for transmission over a
telephone line. When an airline reservation is booked
from an agent’s set, the data is transmitted to the CPU
and stored in the storage unit of the mainframe. Other
information such as flight schedules and fares is also
stored in the storage unit. This information can be
retrieved and displayed by an agent's set. However,
an agency can only retrieve its own reservations.
Special permission must be obtained from the airline
 Introduction To CRS & Components

• A ticket printer may also be connected to the

mainframe via a modem, to receive data over a
telephone line. Ticket printers can be used to print
airline tickets, boarding passes, invoices, and
itineraries. The ticketing information is obtained
from the passenger record. The phrase driving the
ticket means to transmit ticketing information from
a passenger record to the ticket printer.
 Primary Functions :CRS

All the major computer reservation systems have

the following features in common:
• Fare displays
• Flight availability displays
• Flight bookings
• Storage of passenger records
• Advance seat assignments
• Storage of client profiles
• Queue functions
• Ticket and document production
• Auxiliary segments
• General information
 Fare Displays

• A fare display is a list of fares between a specified board point

and off point. Fares can be displayed for the current date or for a
specified departure date. The subscriber can also display
competitive fares for all carriers or only those offered by a
specified carrier.
• Using the fares stored in the CRS, a subscriber can auto price
most air itineraries. To auto price an itinerary means to calculate
the total base fare, tax, and total fare automatically. The CRS can
auto price selected segments or an entire itinerary. It can also
display the price for an entire party or just for selected
passengers.
• Depending on the CRS, fare displays are also called fare quotes
or tariff displays. Besides fares, a CRS can also be used to
display the restrictions, or fare rules, that govern various
restricted fares.
 Flight Availability Displays

• A flight availability display lists regularly

scheduled flights between a specified board point
and off point and shows the number of seats that
can be sold in each class of service on each flight.
Flight availability can be displayed for the
current date or a specified departure date. Arrival
time or class of service can also obtain
availability.
 Flight Availability Displays
The display gives the following information for each flight:
• Carrier code and flight number
• Seat quota
• Origin and destination airports
• On-time performance
• Departure time and arrival time
• Equipment code and meal service
• Stops
The seat quota is the maximum number of seats than can be sold in
each class of service during one transaction. Each airline that
participates in the CRS has a contract with the vendor. The seat quota
for each flight depends on the airline’s agreement with the CRS
vendor.
The departure and arrival time are given in local time, based on 12-
hour clock time.
 Flight Bookings

• Airline reservations can be booked directly on the CRS.

Booking a reservation is called selling space, or selling seats.
On a desired flight, if a selected class of service is sold out,
seats can often be waitlisted. A waitlisted reservation may
eventually be confirmed, if other passengers with confirmed
reservations later cancel their reservations.
• Two types of flight bookings can be made on a CRS-direct
and teletype. When a direct booking is made, the seats are
sold directly on the airline’s own reservation system. With a
Teletype booking, a Teletype message is sent to notify the
airline. When the message is received, the airline books the
seats on its reservation system. The type of booking that is
made depends on the airline’s agreement with the CRS
vendor and other factors.
 Storage of Passenger Records

Every reservation booked on a CRS is stored in a passenger name

record (PNR). Besides the air itinerary, each PNR also contains the
following contact information:
• Passenger name(s)
• Travel agency telephone number
• Passenger business telephone number
• Passenger home telephone number
• Ticketing arrangement
• The person who made the reservation
In addition, a PNR may contain the passenger’s billing address, the
form of payment, and special service requirements, such as
wheelchair service or a specially prepared meal. Data items are stored
in fields. For example, the passenger names are stored in the name
field, and contact telephone numbers are stored in the phone field.
 Storage of Passenger Records

• The ticketing arrangement is stored in the ticketing field. For instance,

this field often contains the date on which the ticket will be issued. When
a ticket has been issued, the ticketing date and, in some cases, the ticket
number, may be stored in the ticketing field.
• The person who made the reservation is entered in the received-from
field. Every PNR must contain an itinerary and data in the name, phone,
ticketing, and received-from fields.
• The passenger data items entered by the agent are held in an electronic
holding area, called an agent work area. When all the elements have been
assembled, the agent enters a command to end the transaction. When the
transaction is ended, the PNR is transmitted to the mainframe for
permanent storage. The PNR remains in storage until the itinerary has
been completed or until the passenger cancels the reservation. While the
PNR is in storage, the record can be retrieved and displayed by the travel
agency or the airline. When a PNR is displayed, changes can be made to
the itinerary or to the passenger data fields.
 Advance Seat Assignments

• A CRS can also be used to make advance seat assignments on various

flights of participating carriers. An advance seat assignment is used to
reserve specific seats on a flight for passengers who have confirmed
reservations. On many flights, the CRS can assign seats automatically,
based on the client’s preference for sitting by a window or an aisle. If
a flight has a smoking section, a seat can also be requested in either
the smoking section or the non-smoking section. (Most carriers do not
permit Smoking.)
• On many flights, a seat map can be displayed so that a specific seat
can be assigned. A seat map shows the seating arrangement on a
specified flight and the location and status of each seat. The status
indicates whether a seat is available for advance seat assignment. If a
seat has already been reserved, or if it has been blocked out for sale
by a wholesaler, it cannot be reserved. Some seats are also held back
by the airline for last-minute assignment at the boarding gate. Such
seats are said to be under airport control.
 Storage of Client Profiles

• Depending on its contract with the CRS vendor, a travel agency may
have special records, called client profiles, containing passenger data
for its regular clients. The passenger data can be transferred to a PNR,
as needed.
• Client profiles provide an easy way to create PNRs, eliminating the
need to type out data items that are used repeatedly for a regular client
of the agency.
• In addition, a Master Account Record (MAR) contains frequently
used agency data. Other terms may also be used for client profiles,
depending on the system.
 Queue Functions

• Queue is a French word meaning “a waiting line.” In a CRS, a queue is an

electronic holding area where records or messages may be stored
temporarily for a special purpose. For example, PNRS that are affected by
airline schedule changes might be stored in one queue, and PNRs that have
been confirmed from a waitlist might be stored in another queue. Two types
of queues are used: message queues and record queues. Only messages can
be stored in a message queue, whereas only PNRs can be placed on a record
queue. A PNR that is stored in a queue is said to be on queue.
• Queues are an aid to handling the daily workload of an agency. For example,
every business day, all PNRs scheduled for ticketing on that date appear
automatically in a ticketing queue, and all PNRs with waitlist confirmations
appear in the waitlist queue.
• A queue count is a summary of the messages or records currently on queue.
Most queues contain PNRs that require some sort of action. For example,
PNRs in the waitlist queue require the agent to reconfirm the reservation
with the passenger. If a schedule change has occurred, an alternative
reservation may be required.
 Ticket and Document Production

• A CRS can be used to print tickets and other documents, such as

boarding passes, invoices, and itineraries. An itinerary/invoice is
a document that provides detailed flight information for each
segment and a summary of all the charges. Special features
enable the travel agent to print messages, called itinerary
remarks or invoice remarks, on the itinerary/invoice. For
example, an itinerary remark might be used to print directions to
a hotel or to indicate a telephone number to summon a courtesy
car.
• If desired, a ticket can be printed without an itinerary/invoice, or,
alternatively, an itinerary/invoice can be printed without a ticket.
If a ticket was issued previously without a boarding pass, a
boarding pass can be printed separately-assuming the airline is
one that permits boarding passes to be issued by the CRS.
 CRS

• Auxiliary Segments
Besides airline space, a CRS can also be used to book
hotel, rental car, cruise, tour, and other types of
reservations. Such bookings are referred to as
auxiliary segments.
• General Information
A CRS can also be used to display reference
information, such as weather forecasts, in-flight
services, foreign exchange rates, city descriptions, and
so forth. The encode/decode function is used to
determine codes for airlines, cities, airports, countries,
and equipment.
 Introduction to Galileo (CRS) & Work Areas

• Galileo: Galileo is the National Distribution Company of Galileo International, the

leading global travel & technology distribution company with its headquarters in
Parsippany, New Jersey, USA.
• Galileo’s innovative products are aimed at meeting all the needs of the travel agent,
besides doing the basic booking and ticketing functions. These include viewpoint
3.0- a graphical user interface booking solution, Cliet File Plus-a customer data
management solution, Custom Check- a quality control tool , DYO – A
customization tool, scripwriter plus an efficiency enhancement tool and Galileo
Accountant – The back office accounting and reporting software.
• Galileo International is the fully owned subsidiary of Cedant Corporation, a
diversified fortune 100 company in the travel and hospitality industry . Amongst the
popular brands that Cedant owns are Ramada Inn, Avis , CI & Trip.com.
• Galileo connects to approximately 47,000 travel agency locations, 500
airlines,56,000 hotel properties and 24 car rental companies, 431 tour operators and
all major cruise lines throughout the world.
• Glileo is a value added distributor of travel inventory dedicated to supporting its
travel supplier, agency and corporate customers.
• Leading international airlines participate with Galileo for offering e-ticketing
facility to travelers, through Galileo travel network.
 Work Areas

• Galileo allow its users to work in 5 different work areas at a given time, which
means that the user can work on 5 different bookings at the same time.
• The active area can be shifted to any of the work areas during the process of
bookings.
• OP / W* format allows you to determine the active work area i.e. the work area
currently in use.
• There are 5 work areas that help you access 5 different booking files at the same
time. To display the work areas, to know which work area you are working in
and which work areas are free the entry is :
• OP / W*
• DELOU/7A4 Z7A4MN AG A ACTIVE
• DELOU/7A4 Z7A4MN AVAIL B
• DELOU/7A4 Z7A4MN AVAIL C
• DELOU/7A4 Z7A4MN AVAIL D
• DELOU/7A4 Z7A4MN AVAIL E
 Sign-ON / Sign-OFF

Sign-ON
• As a part of the system security it is necessary to identify yourself as an authorized
user to the system. This is done by signing on to the system.
• Sign-on entry begins with SON/Z where Z indicates a Travel Agent, followed by the
personal ID, which is normally the initials of the user.
• Example: SON/ZAK AK is the user’s personal Id.

Password
• In response to the sign-on entry, user will be prompted for his password. Access to
Galileo host is permitted only on entering the correct password. Password may be
set as per user’s choice but has to be a minimum of 6 & a maximum of 10
characters and has to be alpha-numeric.

Sign-OFF
• When you leave the terminal after your working session, you need to sign-off from
the terminal. The entry to sign off is: SOF
 Encode / Decode
 

• The entries to access information from the system require Codes. Codes are used for specifying cities,
countries, airlines etc.
• The Encode /Decode formats allow you to find out the codes and names of cities, airports, countries,
airlines and equipments/aircraft types. These entries start with a dot.
 
• City Encode: .CE E.g. .CEFRANKFURT
• City Decode: .CD E.g. .CDDEL
• Country / land encode: .LE E.g. .LEFRANCE
• Country / land decode: .LD E.g. .LDDE
• Equipment encode: .EE E.g. .EEBOEING
• Equipment decode: .ED E.g. .ED747
• Airline encode: .AE E.g. .AEAIRINDIA
• Airline decode: .AD E.g. .ADAF

Airlines may also be decoded using their 3 digit numeric code.

• Example: .AD* 211 Decodes Airline with numeric code 211

Region Decode .RD Displays countries that have been divided into
regions
.RDUS Display the list of regions for the country US
.RDUSCA Decode the region CA in the country US
 Flight Timetable
 

Check of Flight Timetable

• Time table or a schedule, displays the frequency of flights
for a city pair and/or for a carrier.
• The function identifier is: TT
• The Timetable (TT) entries are used to get the schedule of
flights for a city pair. The basic entry is: TT date city pair.
Example: TT10FEBDELLON
• A TT entry without a date would take today’s date by
default.
• The Timetable entries display the schedule of flights
between the two cities specified in the entry. The Timetable
that is displayed is for 28 days from the requested date.
 Flight Timetable
 

10FEB05-0MAR05 MTWTFSS DELHI/LONDON AREA

1234567 DEL –LHR 0325 - 0735 BA142 744*C
• The date in the first column indicates that the flight
operation begins that date.
• The date in second column indicates the last operation date
of that flight.
• The third column indicates the days of operation in the
week. Number 1 shown under M stands for Monday,
number 2 under T for Tuesday etc. The next Two columns
display the city pair, followed by the local departure and
local arrival time of the flights.
• If there is a #sign , it indicates that the arrival is on the next
day. The next column shows the Airline code and flight
number. The last column shows the Equipment Code.
 Flight Timetable
 

TT entries can be used for checking carriers specific and day specific
schedules. Here are some of the entries.

• TT12JUNBOMSIN/AI To check Timetable for a carrier (AI)

• TTBOMSIN@5 Displays Timetable for selected days (eg.5,
flights operating on Friday)
• TT.MOBOMFRA Displays Timetable from next Monday
(MO).The first two alphabets of any day of the
week.
• A*BA Changes a timetable to an availability
display for the specified carrier
• TTA1480/12 JUN To display flight information for a specific
flight (A1480). The date is mandatory.

 
 Check of Flight Availability & Fo llow-up Entries

• Galileo maintains schedules and availability for all the flights of its
participating carriers. These flights can be checked for available seats for a
period of 331 days from the current day.Availability can be displayed in a
variety of ways depending upon the entry that you make. An availability
displays shows you seat availability for all the classes of service listed on
each participating carrier between the cities requested on the required date.

Numeric Availability
• 1-9 seats are available.
Max-9 seats are displayed
• 0 waitlist
• R on request
• C waitlist closed
• X class cancelled
• Entry: A DATE CITY PAIR *AIRLINE
• Example: A30AUGLONDXB*BA
 Check of Flight Availability & Fo llow-up Entries

• A seats are available

• L Waitlist
• R on request
• C waitlist closed
• X class cancelled
• Entry: A DATE CITY PAIR/AIRLINE
• Example: A30AUGLONDXB /BA

Note: The difference in the above entries is an asterisk ( * ) for numeric

availability and a slash ( / ) for alpha availability.
 Check of Flight Availability & Follow-up Entries

Follow-up Entries
These can be used after availability is already displayed on the screen.
 A20JUNLONSIN
After having displayed a numeric or an alpha availability, the following follow-up entries may be used.
• A*SQ for displaying Carrier specific numeric availability
• A@#3 to view more classes from flight on line 3
• A#*SQ to view availability the next day i.e. 21JUN on SQ
• A#3*SQ to view availability after 3 days i.e. 24JUN on SQ
• A-*SQ to view availability for the previous day i.e. 23JUN on SQ
• A-5*SQ to view availability 5 days prior to 23JUN on SQ
• A.MO*SQ to view availability for the next Monday
• AN#10TYO*SQ to view availability after 10 days to the onward point i.e., to TYO on SQ
• AR#15*SQ to view a return availability after15days on SQ
• A20JUNLONSIN.D to view availability from LON to SIN on the 20JUN, Direct Flights
• A20JUNLONSIN.FRA to view availability on 20JUN from LON to SIN via FRA only.
• ABLON to change the boarding point to LON
• AOPAR to change the Off point to PAR
• TTL1 flight facts from Availability for line 1
• TTB1 flight facts from Booking file for the 1 st booked segment
 Passenger Name Record (PNR) Creation

A passenger Name Record (PNR) is also referred to as a booking file. A booking file has
to be created for any kind of reservation to be made. A booking file comprises of some
mandatory fields and some optional fields. As the name suggests, mandatory fields are
fields without which a booking file cannot be saved. Optional fields may or may not
exists in the booking file.
Mandatory Elements for creating a booking file may be remembered as ‘PRINT’.
• P--- Phone Field
• R--- Received From Field
• I--- Itinerary Field
• N--Name Field
• T---Ticketing Field
Some of the optional elements that can be entered in a booking file are:
• Meal
• Seat
• Mileage Membership
• Passport Information
• Notepad
• Address
 Pas s eng er Na me R ecord (PN R) Cha ng e or Delete

Phone Field- P. 

• Phone field entries start with P. and atleast one phone field is mandatory in a booking file. Once a booking file is
created, only the first phone field reflects in the vendor’s system. Therefore, the first phone field should consist of the
travel agents number. This will enable the airline to contact the agent to advise changes or to pass any information
related to the booking.
• As a response to the phone field entry, a * is displayed against it indicating the field has been accepted and will reflect
in the booking file .
• The phone field is a multi-item field, which contains contact numbers. Atleast one phone item must be included in a
booking file. A maximum of 69 characters can be entered including the spaces. The first phone field is transmitted to
the airlines.
The following codes are used in the phone field to indicate the type of number one enters.
• T-Travel Agency
• H-Home
• B-Business Phone
• A-Accommodation
• E-E-mail Address
The entry starts with P., the 3-letter City Code, then one of the codes mentioned above followed by a * and free text
which should include the telephone number.
Example:
• P.SYDT*ABC Travels 3723535 REF SAM to add agency phone number
• P.SYDH*274846447 to add home number
• P.SYDB*23235461/ 23235462 ext 21 to add business number
Modifying Phone Numbers
• P.2@SYDH* 23234587 to modify the 2nd Phone Number
• P.2@ deletes the 2nd Phone Number
 Pas s eng er Na me R ecord (PN R) Cha ng e or Delete

Received From -R.

The received from field identifies the person who contacted the agent to make the
booking. A received from input is required both in new booking file and every time
any amendment is made to an existing Booking File. It is Single item field and it is
not transmitted to the airline. It can contain a maximum of 65 characters. It is
recorded in the history and thus, it is advisable to put the name / reference of the
person who calls to create or amend the booking file. 
The entry begins with R. followed by the caller’s name.
Examples: R.SHEEBA
R.P The letter P is entered, if the passenger himself gives you the booking.
Modifying Received from field
• R.@FATIMA To change received from field information
• R.@ delete the received from field
ITINERARY
• Itinerary is the journey the passenger is booked for. Passenger itineraries can
include one or more air segments. Selling segments can be done in two methods.
Seat can be sold with reference to a displayed availability known as Reference Sell
or directly without displaying the availability known as Direct Sell.
 History of a PNR

History of a PNR
Booking file History help us find out when a booking file was created and what
segments were stored. The History includes changes made to any booking file
items.
* H- To display the history of the booking file.
*HI- To display the itinerary history in a booking file.
*HIS-To display the service information history in a booking file.

Retrieving Booking Files (PNR)

Although there are various methods of retrieving booking files, the two most common
methods are given below :
Using the Record Locator (Galileo PNR)
• Format: * followed by Record Locator
• Example: *MJ3PS1
Using the name of the passenger
• Format : *-followed by Surname Name of the passenger
• Example: *-GUPTA
 Retrieving Booking Files (PNR)

If more than one booking exists with the specified surname,

the list will be displayed with the travel dates. The
following entry can be used to display the required booking
file.
• *7 To display the 7th Booking File in the name list
• *L To resdisplay the name list
Other Methods
• *24JUL-GUPTA- To retrieve by date and surname of
passenger
• *9w454/24JUL-GUPTA-By flight number, travel date and
surname of passenger
 
 Seat Selling

Reference Sell
After having displayed availability, one can sell the seat referring to a particular line number in the
availability.
Entry: N followed by the no of seats required, the Class and the Line Number.
Example: N2Y1 Needs 2 Seats in Y class from line 1
N2Y1Y2 or N2Y1* Needs 2 Seats in Y class from line 1& line 2
N1Y1C2F3 Needs 1 Seats in Y class from line 1, C class from line 2, F class from
line 3
Direct Sell
Direct sell is used when the flight number is already known and when an availability is not
displayed. The entry begins with 0 (Zero) followed by the flight number, class , date , city pair, NN
and the no of seats required. 
Example : 0EK527Y24JULLONDXBNN2
• 0 Function Identifier
• EK527 Flight Number
• Y Economy Class
• 24JUL Date of Travel
• LONDXBCity Pair
• NN Status Code – Request
• 2 No of Seats to be Sold
 Seat Selling

Open Segment
• Open segments are segments for which the date of travel is not known ; yet we need
to put in the booking file for ticketing purpose.
• The entry begins with 0 (Zero) followed by flight number, class, city pair, NO and
the no of seats.
Example : 0BAOPENYLONDXBNO2
• 0 Function Identifier
• BA Airline Code
• OPEN To Indicate Open Date
• Y Class
• LONDXB City Pair
• No Status Code
• 2 No of Seats to be sold
Cancel Itinerary / Cancel Segment
• XI Cancel Itinerary
• X1 Cancel Specific Segment 1
• X2.4-5 Cancel Segment 2 and 4 through 5
 Name In PNR

Name -N. 
• The name field contains passenger surnames, first names or initials, titles and name remarks.
• Name field can have 2-55 Characters
• Names may be entered for a single passenger, multiple passengers having same surname and multiple
passengers having different surnames. Special name codes are used to identify infants and group of
passengers.
• There are 5 IATA approved name titles. They are Mr. / Mrs. / Ms / Miss. / Mstr. If you need to specify any
other title, they must be fed after the * as free flow text.
 Entry: N. Surname followed by / and first name followed by the Title * Remarks.
 Remarks, however are optional, except in the case of infant and a child passenger. Remarks are not
transmitted to the Airlines.
• N. JOSHI/SANJAYMR To add adult name
• N. JOSHI/VICKYMASTR*CH 7 YRS To add child name with a remark
• N.2JOSHI/SMR/AMRS To add two names with common surname
• N.JOSHI/SMR+N.SHARMA/TMR To add two names with different surname

Adding Infant Name:

• N.I/SHARMA/GMAST*IN 02 MTHS
• When the infant name is added to the booking file a supporting message is automatically added into the
OSI field informing the airlines of the infant. An infant name cannot be the only name & the first name in
the booking file. Number of infants cannot exceed the number of adults in the booking file. Special
requests cannot be associated with the infant name.
 Name In PNR

Name Change / Delete

Before saving the booking file the name field can be deleted or
changed and any number of passengers can be fed in.

• N.P1@ To delete passenger one before saving the booking file

• N.P1-2@ To delete passenger one through two in the booking file
• N.P1@Soni/ SMR. To delete and replace a new name as passenger
one
 Ticketing Arrangement - T

Ticketing Arrangement - T 
• Ticketing arrangement entry for the agent begins with T.
• The ticketing arrangement field shows the ticketing status of each booking file. The
Ticket number is entered in this field if a ticket has been issued. A booking file can
be placed on a time limit or a ticket number can be passed according to the
requirement. The time limit will have to be later on changed to a ticket number once
the ticket is issued. The time limit or ticket numbers are passed to the agent and to
the respective airlines. The data in the T. entry is not passed to the Airline. Separate
formats have to be entered to pass the same to the Airline.
Time Limit to Agent
• Format : T.TAU/date* time
• Example: T.TAU/03MAR*1800 HRS
Time Limit to Airlines
• Format : SI.YY*TKTL date time (where YY means all carriers
booked. YY can also be replaced by a specific carrier.)
• Example: SI.YY*TKTL 03MAR 1800HRS OR
SI.AI*TKTL 03MAR 1800HRS
If the booking file is on Time Limit then the Time Limit must be deleted before the
ticket numbers are passed.
 Passing Tic ket Num ber s t o t he Age nt

First, the ticketing field containing the time-limit needs to be deleted and then the ticket
number needs to be fed in.
• T.@ To delete the ticketing arrangement field.
• T.T*TKNM ticket number To pass the ticket number
Examples
• T.T*TKNM 1253514128736 To enter a single ticket number
• T.T*TKNM 1253514128736 /737/738 To enter multiple ticket numbers

Changing the Ticket Arrangement from Time-limit to Ticket number in one entry.
• T.@T*TKNM ticket number 

Examples:
• T.@T*TKNM 6183457928093 Changes ticketing arrangement field to a single
ticket number 
• T.@T* TKNM 6184752812341/342 Changes ticketing arrangement field to
multiple ticket numbers
 Special Service Requirement Requests- SSR Format

Passing Ticket numbers in SSR format.

• Example : SI.S1-4P1/TKNM*12512341234561
Where,
• S1-4 Segments one through four
• P1 Passenger One
• /TKNM* mandatory separator and code
• 1251234123456 ticket number for passenger one
• 1 check digit number of the ticket
Note: The check digit number is mandatory to be passed in SSR
TKNM format. If segment numbers are not specified the ticket
number is passed to all carriers in the itinerary which requires the
SSR notification.
 Special Service Requirement Requests- SSR Format

Passing Conjunction ticket numbers, using the SSR format, to all airlines for more than one
passenger.
Examples: SI.S1-2P1/TKNM*12512341234561/57/58
• Where,
• S1-2 Segments 1& 2
• P1 Passenger 1
• 1251234123456 Ticket Number of Passenger One
• 1 check digit number
• /57/58 Conjunction ticket numbers for passenger one

SI.S1-2P2/TKNM*12512341234594/60/61
• Where,
• P2 Passenger 2
• 1251234123459 Ticket Number of Passenger Two
• 4 check digit number
• /60/61 Conjunction ticket numbers for passenger two
It is very important to pass the ticket numbers to the Airline in the correct format.
The GIS page GC*200/5/airline code-displays the format required by the airline.
 Other Service Information-OSI Format

Passing ticket numbers to the airline for one passenger in OSI

TKNM format:
• SI.9W*TKNM 1251234123456
For passing conjunction ticket numbers to more than one passenger
and multiple airlines using OSI TKNM format. 
• SI.9W*TKNM12512341234561/57/58/59/60/61
NOTE: In OSI TKNM format we give the check digit number with
the first ticket number of the first passenger only, with the rest it is
not required. Check digit numbers are required in SSR TKNM
format and in OSI TKNM format when there is a combination of
domestic and international bookings or in purely international
bookings. In purely domestic bookings, check digit number is not
required.
• Check digit number is required with the first ticket number of each
passenger and not with the conjunction ticket numbers.
 Other Service Information-OSI Format

Few carriers require ticket number notification in both

TKNM as well as the regular formats. For these, the ticket
numbers must be notified in both the formats. For Example:
LH uses SSR format as well as the TKNO format.
• SI.P1S1-4/TKNM*22054542001754
• SI.LH*TKNO 22054542001754
Delete SSR Ticket Numbers
• SI.S1-3P1@ Delete ticket numbers from segment one to
three for passenger one
Delete OSI Ticket Number
• SI.1@Delete ticket number on line number one
• OSI formats do not get deleted from the airline system even
if we delete them from the Galileo system.
 Advanced Seat Request
The Function Identifier is S.
The seat data field of a booking file contains details of airline seats reserved in advance for passengers. There are two types
of seat requests,Generic and Advance seat reservation. Advance Seat Reservation involves viewing the seat map and
requesting a selected seat to the passengers in the Booking File.
To view the seat characteristics: SC*
Specific Seat Characteristic Display
• A: AISLE B: BULKHEAD
• C: CRADLE /BABY BASKET D: UPPERDECK
• E: EXIT F: NO MOVE VIEW
• G: NON-SMOKING WINDOW H: SUITABLE FOR DISABLED PSGRS
• I: ADULT WITH INFANT ALLOWED J: INFANT/CHILD NOTALLOWED
• K: KENNEL ALLOWED L: LEGSPACE
• N: NON-SMOKING O: OVERWING
• P: PREFERRED SEAT Q: LAPTOP /FAX CONNECTION
• R: RESTRICTED RECLINE S: SMOKING SEAT
• T: AIRPHONE U: SUITABLE FOR UMNR
• V: PERSONAL VIDEO SCREEN W: WINDOW SEAT
• X: BLOCKED BY AIRLINE Z: REAR FACING SEAT
*: Seat has more than 4 Characteristics
/: Seat does not exist at this location
: Seat allocated on a conditional basis 
• SC*NWI NWI is the seat characteristic code displayed in the Seat map
• To view the seat map for segment 1 in the itinerary, the entry is: SA*S1
• The entry to redisplay the seat map is : SA*
 Generic Seat Request
Generic Seat Request:
• Generic Seats are reserved for airlines, which do not provide the seat maps.
• S.NW non-smoking window seats
• S.NA non-smoking aisle seats
• S.SW smoking window seats
• S.SA smoking aisle seats
The above formats reserve seats for all passengers and for confirmed segments in the Booking File. 
Passenger Specific Seat Request
• S.P2/NW requests NW seat for Passenger2
• S.P1.3-5/NA requests NA seat for Passenger 1,3,4 and 5
Segment and Passenger specific seat request :
• S.P1S1/NW requests NW seat for Passenger1 for Segment 1
• S.P2S1/NA requests NA seat for Passenger 2 for Segment 1
• S.S1/5E-F Allot adjacent seats (5E & 5F) for segment 1 for both passengers
• S.S1/5E/2K Sell separate seats (5E & 2K) for segment 1 for both passengers
Delete / Change Seats
• S.@ Delete all seat requests
• S.P1S1@ Delete seat requests for passenger 1, segment 1
• S.P1-2S1-4@ Delete seat request for passenger1 & 2 , segment 1 till 4
 Fares Display Entry’s
There are various ways to access fares according to your requirement. The three formats are:
• Fare Display : FD entries lists point to point fares for the cities
specified
• Fare Quote Planner (FQP): FQP prices a travel routing without creating an
itinerary. This also Includes the applicable taxes for
the routing.
• Fare Quote (FQ) : Fare Quote is used after creating an itinerary. It
prices the Itinerary in the booking file.
Fare Display-FD
Fare display entries are used to display point to point fare valid for a given travel date. The
basic entry includes the date and the city pair. If a date is omitted from the entry, the current
date is taken as the default date.
• Format: FD date citypair
• Example: FD10JUNLONDXB
The above entry would display fares for all carriers that have filed a fare for the routing
LON-DXB. If a date is not given in the entry, the fares assuming current date will be
displayed.
Including Carrier in the FD Entry
• Format: FD date citypair/airline
• Example: FDLONDXB10JUN/BA Fares for airline BA (British Airways)
 Fares Display Entry’s
Fare Display Entries:
• FD13JULLONDXB/BA/AF Fares for BA & AF
• FD13JULLONDOH/QR-OW Displays one way fare for 13th JUL from LON to DOH on QR
• FD17JULLONDOH/BG-RT Displays BG’s return fare for 17JUN for the LONDOH sector
• FDLONLHR/BA/2 For Half RT values
• FDLONLHR/BA-RT@SPCLS For Special Fares
• FDLONLHR/BA-RTW For round the world fares
• FD20JANLONLHR*CNN For child fares
• FD30NOVLONLHR*INF For Infant fares
• FD30JUNLONLHR: NUC For fares in NUC

Follow-UP Entries
Follow up entries are used to make changes to a previously transmitted Fare Display. These entries will work only if a fare has been
Previously displayed.
• FD- OW Displays One way fares
• FD-RT Displays Return fares
• FD: NUC Displays Fares in NUC
• FD: LOC Displays Fares in Local Currency
• FD@SPSCLS Displays Special fares
• FD/AI Displays Air India’s Fares

Displaying Fare Notes (Rules) from a Fare Display

• Format : FN*Line Number
• FN*2 : Displays the fare notes menu for fare on line2
Selecting Paragraphs from the fare notes menu
• Format : FN*Line number /P followed by paragraph numbers 
• FN*2/P8 or FN*2/8 Displays 8th paragraph of the Fare notes for fare on line 2
• FN*2/P1.3 Displays 1st and 3rd paragraph of the Fare notes of fare on line 2
• FN*2/ALL Displays all paragraphs in Fare Notes of the fare on line2
 Fare Quote Planner -(FQP)
Fare Quote Planner enables you to price an itinerary, including the taxes, without creating an
itinerary or a booking file. It is used to construct fare for an international itinerary, which
otherwise is a long process if done manually. A maximum 16 segments can be priced in a
single entry.
• FQPLONDXBLHRDisplays fare for the routing LON DXB LHR
• FQP*2 Displaying the fare construction in the Linear format where 2 is the
fare number in the FQP response.
• FQL2 Displaying the fare construction in the Ladder format where 2 is the
fare number in the FQP response. 
Fare Quote Planner Modifiers
Specifying No Stopover (X-)
• For specifying No Stopover points (Transit City) in the routing , X-must be used before the
transit city.
• FQPDXBBKKSINX-KULADD: This entry specifies KUL as a transit point.
Carrier (+) 
• A + symbol is used to insert the flown carrier
• FQPDXBFRALHRX-FRADEL+LH: When the +Airline code is added at the end of the
routing it indicates that the complete routing is flown by that carrier.
• FQPDXB+LHFRA+LHLHR+BADEL: The +Airline code is inserted between the city codes
to specify the airline used for that sector
 Specifying Class of Travel
The class of travel can also be included either for the entire routing or separately for
each sector of travel. This is done by using any of the below:
• -ECON Economy Class
• -BUSNS Business Class
• -FIRST First Class
• .cabinclass specify cabin class
However, when a class is specified the flown carrier needs to be included.
• FQPDXBX-FRALHRX-FRADEL+LH-BUSNS : To display Business class fare for
the entire routing flown by carrier LH
• FQPDXB-ECONZRH-BUSNSLHR-FIRSTDEL+AI: To display mixed class fare for the
entire routing flown by carrier AI
• FQPDXB.SLHR.SFRA.BLHR.BDEL+BA: To display mixed cabin class fares
Surface (- -)
FQPDXBAMSCDG- -LHR-AMSDXB+KL Indicates CDG to LHR is being traveled by
surface.
Must Break Point (MB-)
• FQPDXBBKKSINMB-JKTSINDXB The fare break is required at JKT.
• Modifiers for the itinerary will only be used for the entire itinerary and to be mentioned
in the end.
 Specifying Class of Travel
Passenger Description (*C and the age: 09)
• Example : FQP DXB ZRH LHR X-FRA DXB*C09 (only one passenger at a
time)
Sale and Ticketing Indicator (.)
• Example : FQP DXB FRA LHR FRA DXB.DXB LHR
• Default sale and ticketing city is your city (.DXB)
Carrier Plating (/ C)
• FQP DXB FRA JFK FRA DXB+LH-ECON / CLH
• When carrier plating is used in the entry, airport codes must be entered instead
of City Codes. Here, we have entered JFK instead of NYC.
Displaying Fare Notes (Rules) from an FQP response 
• FQN2 Displays fare components of fare number 2
• FN1 Displays fare notes menu for component number 1
• FN1/P10-13.20 OR FN1/10-13.20 Displays paragraph numbers 10,11,12,13
and 20 of component number 1
• FN1/ALL Display all fare notes for component number 1
 Fare Quote : Itinerary- FQ
Fare Quote entries are used to price a booked itinerary. The fares quoted include the
applicable taxes for the routing and are filed in the booking file.
• Basic Entry: FQ
• Carrier Plating (C) FQC followed by the plating carrier
• FQCDL Fare quote with carrier plating DL
• *FF Displays all the fares filed in the PNR
• *FF1 View linear fare construction and other details of fare
number1
Unless specified in the entry, system presumes all passengers in the itinerary are adults
or infants.
Passenger Selection P
• Unless specified in the entry, system presumes all passengers in the itinerary are
adults or infants (since infant name is put with “ I/ ”, the system recognizes the
passenger as infant).
• In the Fare Quote entry, “P” is used to specify the passenger number and the
passenger type.
• FQP1.2*C08/CBA Passenger one is adult and passenger 2 is specified as a child
of 8 years.
 Segment Selection S
Unless specified in the entry, system quotes fare for all segments in the itinerary. “S” is
used in the entry to specify segments.
• FQS1-4/CDL Fare Quote for segments 1 till 4. Carrier plating DL
• FQS1.3-5-7/CDL Fare Quote for segments 1, 3,4, 5 and7 . Carrier plating DL 

The above modifiers like the passenger selection, segment selection and the carrier
plating can be combined to Quote Fares. The order can differ. The use of modifiers are
separated by a slash “/” in the entry.

• FQCKQ/S1-3/P1.2*C07 Carrier plating is KQ, for segment 1 till 3.

Passenger 1 is adult and 2 is a child of 7 years.
• FQS1.4/P1-2/CBA Segments1& 4 for passenger 1-2 and carrier plating
is BA
Cancel Filed Fares-FX
Fares filed in the booking file can be cancelled using the FX entries
• FX1 To cancel filed fare number 1
• FXALL To cancel all filed fares
•  
 Passport Information Display Entry 
For some airlines, it is mandatory to advise the passenger’s passport details. The
manual
SSR entry is :
Example: SI.SSRPSPTZZHK1/A2425656/IN/10JUL57/JAMES/ROGER//M/H-1JAMES/ROGERMR
• ZZ Airline Code
• HK1 Denotes passenger is holding confirmed passport
• A2425656 The passport number
• IN The 2-letter country code, which is country of issue
• 10JUL57 The passport holders date of birth
• JAMES/ROGER Name of the passenger as appears in the passport
• M The gender of the passenger (M for male, F for female)
• H Denotes Holder
• 1 The number of persons in the passport
• JAMES/ROGERMR The name of the passenger in the booking file
Redisplay Record Entry
• The Data entered into a booking file can be re-displayed on the screen by using this
format.
• Format: *R
 Communication via Queues
• The Queue function in Galileo is a means of filing booking files and messages
which require different actions on the part of the agent.
• The Queue function can be considered similar to a secretary’s in tray, pending tray
and out tray.
The queuing procedure is as follows :
1. The booking file or message is placed on a queue either manually by the agent or
automatically by Galileo. This is similar to putting mail in the in-tray.
2. The queue is then worked by an agent. This is similar to sorting the mail i.e., it is
saved for further action (pending- tray) or is discarded (out-try).
3. The agent signs out of the queue once his task is completed.
• It is possible for the user not only to queue Booking Files to specific queues within
his own agency and to action those queues, but also to queue booking files to
associated agencies.
• Each Galileo subscriber is given a range of 100 booking file queues(0-99) and two
message Queues MSG (Message) and SPV (Supervisor). We will cover the booking
file queues and the Message (MSG) queues in this course.
• QCA : To count the number of booking files/messages on you Queues
• The Message Queues can be used to exchange messages between the Galileo.
Pseudo Cities, say, between your branch offices.
 Booking File Queues
• Queues 0-25 have been specifically assigned by Galileo to a specific function and these functions may
not be changed by the agency. Some of these queues may not as yet have specific functions but are
reserved for future uses.
• These pre-assigned queues may occasionally be referred to as programmatic queues. This is because
Galileo has been programmed to automatically place booking files on the appropriate queue (0 through
25) depending on the change that has occurred in the Booking File and the actions that needs to be taken
by the user , e.g. an airlines has confirmed a waitlisted seat .This booking file will fall into the queue
number specified for PNR’s which have been confirmed from a waitlisted segment.
• Queue numbers 25 through 99 are purely for the agency’s own use and can be assigned f or any purpose
that the agency wishes.
• The agent can display a list of all queues which gives the queue number and name by QPB*
• Placing booking in the Queue
• Format: QEB/ Queue Number
• Example: QEB/ 78 To place the booking file in Queue 78
• Placing booking files into a Queue of other PCCs
• Format: QEB/ Pcc / Queue Number
• Example: QEB/ 2F2/76 To place the booking file in Queue 76 of the Branch 2F2.
• Q/33 To sign into Queue no. 33 and action in the Booking Files
• I To ignore a Booking File and place it back in the queue
• QR To remove the Booking File from the Queue
• E To save changes done to Booking File while in queue
• QX+1 To exit Queue and ignore the current Booking File
 Message Queues
The general message queues in Galileo is used to transfer notes of a more general
nature to either colleagues within the same office or between associated agencies,
thus, saving large telephone bills. 
Creating and Sending Messages
• If you wish to create a message to place on a message queue it must be created in
the Notepad field and then placed on the message queue.
Example:
• NP. Please advice if we can issue tickets
• NP. For PNR RG45HY OF MR ANIL GUPTA
• NP. Thanks.. .ARUNA/XYZ TRAVELS
• QEM / Q0X To place the above message in the message queue of PCC Q0x.
• QEM To place the above message in your own PCCs message queue. 
Working in Message Queues
• QM To sign into message queue and read received messages
• QEMI To ignore the message, place back in queue and see next message
• QRM To remove the current message from the message queue
• QX+QEMI To exit message queue and ignore the current message
THANKS