SOFTWARE QUALITY

ENGINEERING
Lecture 1
Iram Hina

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 FACULTY INTRODUCTION
 BS (Fatima Jinnah Women University)
 MS (College of Electrical and Mechanical
Engineering, NUST)
 Research Area
 Digital Image Processing
 Machine Learning
 Experience
2  Android Development (3 years)
 Web Development (1 year)

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 CODE OF ETHICS?

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 COURSE INFORMATION
 Course Title: software Quality Engineering
 Credit Hours: 3
 Semester : Spring 2019
 Class : Tuesday & Thursday

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 REFERENCE MATERIAL
 Text Book
 “Software Quality Engineering: Testing, Quality Assurance, and
Quantifiable Improvement”, by Jeff Tian
 References
 “The Art of Software Testing” by Glenford Myers
 “Managing the Testing Process: Practical Tools and Techniques
for Managing Hardware and Software Testing”, by Rex Black

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 COURSE CONTENT
 Introduction to the concepts, philosophies, tools,
techniques, guidelines, and framework for software
quality assurance
 Verification and validation of software
 Measurement of quality, quality factors, quality costs at
different stages of software development lifecycle
 Software testing and usability evaluation methods
 Software quality standards

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 COURSE CONTENT
 Software Quality Engineering, which is organized into three major
topics:
 Software testing as a primary means to ensure software

quality;
 Other alternatives for quality assurance (QA), including

defect prevention, process improvement, inspection, formal

verification, fault tolerance, safety assurance, and damage
control;
 Measurement and analysis to close the feedback loop for

quality assessment and quantifiable improvement.

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 COURSE CONTENT
 Overview of Software Quality: Quality Assurance, Quality Aspects
and factors, Quality Principles
 Software Models for testing and quality analysis: Control and Data
flow graphs
 Quality Processes: Planning and Documentation, Risk Analysis,
Metrics
 Software Testing: Phases of Testing, Test Coverage, Verification and
Validation Techniques, Black box, white-box testing techniques,
Testing using Fault Models, Test Execution
 Software Quality Standards: ISO-9126, CMMI

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 EVALUATION CRITERIA
 Assignments
 Quizzes
 Midterm exams
 Final Exam
 Presentation

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 HADITH OF THE DAY

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 WHAT IS QUALITY?
 Quality can mean different things to different people.
 E.g. Car (Speed, comfort, style, safety, reliability)
 In software terms, we consider Quality to be about delivering
a product that meets the customer's requirements, at an agreed
cost, and within agreed timescales.
 It is no use delivering a perfect piece of code that cost twice
as much as intended
 customer requirements can include some expectations of
usability, reliability, maintainability, portability, extendibility,
security, etc. These are what we call Non-Functional
Requirements.

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 WHAT IS QUALITY?
 We also use the term "fitness for purpose". What we mean by that is
that we shouldn't waste time & effort building in features that the
customer doesn't really want.
 Ultimately, this leads us to the key criterion: That of customer
satisfaction. Whatever we do, if the customer isn't satisfied (&
doesn't give us repeat business), then we've failed in some way.
 So SQE is about giving ourselves the best chance of success in
achieving all of this.

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 QUALITY EXPECTATIONS
 Our (as developers) objective is to deliver
software system that...

 does what it is supposed to do

 needs to be “validated“

 does the things correctly

 needs to be “verified“

 show/demonstrate/prove it
 modeling/analysis needed
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 QUALITY EXPECTATIONS
 Difficulties in achieving good quality:
 Size of products (common)
 complexity
 environmental stress/constraints
 flexibility/adaptability expected

 Other difficulties/factors:
 product type
 cost and market conditions

 No silver bullet", but...

 SQE (software quality engineering) helps

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 SOFTWARE FAILURES: THE STATISTICS

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 TURNING FAILURE TO SUCCESS: SQE

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 THE SQE PROCESS
1. Quality planning: plans assure that
– Software development, evaluation, and acceptance
standards are developed, documented and followed
– The results of quality reviews are given to appropriate
management
– That test results adhere to acceptance standards
2. Software testing as the primary means to ensure quality
3. Other alternatives for quality assurance (QA) e.g. defect
prevention, process improvement, inspection, formal
verification, fault tolerance, safety assurance, and damage
control
4. Measurement and analysis to close the feedback loop for
assessment and quantifiable improvement

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 SCOPE OF MAJOR SQE ACTIVITIES

Software Quality Engineering

Quality Assurance

Testing

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 SOFTWARE QUALITY
 Two features of a piece of quality software:
 Conformance to its specification

 Fitness for its intended purpose.

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 DIFFERENT VIEWS OF QUALITY
 Examine the different views of quality based on the different roles
 Researchers have divided it in to five major views
 Transcendental view: some intangible properties that can’t be seen but delight
the users (quality is hard to define or describe in abstract terms)
(Transcendental view e.g. efficient algorithm can do things with speed, cant
be seen by user but can delight him
 User view: fitness for purpose, meeting users’ needs
 Manufacturing view: conformance to process standards
 Product view: focus is on the inherent characteristics in the product itself in
the hope that controlling these internal metrics will improve external
behavior of the product
 Value-based view: quality is the customers’ willingness to pay

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 SYSTEM CHARACTERISTICS
 External:
 What a systems user is interested in; typically properties of any
single particular system.
 Internal:
 What programmers/management are interested in; properties of
the development of a collection of systems.

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 EXTERNAL CHARACTERISTICS
 Correctness- Degree to which system is free from faults in specification,
design and implementation.
 Usability- The Ease with which users can learn and use the system.
 Efficiency- Minimal use of system resource including memory and
execution time.
 Reliability- The ability of a system to perform whenever required
without/with few failures.
 Integrity- Prevention of unauthorized or improper use.
 Adaptability- Usability in other application than the original one.
 Accuracy- Degree of “quantitative” correctness.
 Robustness- Functioning of system in presence of invalid inputs, stress
environment.

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 INTERNAL CHARACTERISTICS
• Maintainability: Ease of modifying software for changing/adding
capabilities, improving performance.
• Flexibility: Extend of modifying system for other uses/environments.
• Portability: Ease of modifying system for operating in different
environment.
• Reusability: Extend of using parts in other systems.

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 END OF LECTURE

THANK YOU !

QUESTIONS?

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