Onboarding Guide to the

Microsoft Azure Enterprise Portal

(Direct Enrollment)

Enterprise Azure Operations – Updated July 2016

Microsoft Azure
1
 Table of Contents
• Overview of Roles on Microsoft Azure Portals
• Activation of the Microsoft Azure Enterprise Portal
• Adding Departments, Accounts, Subscriptions, and
Azure Services
• Overview of Reporting and Notification

© 2016 Microsoft Corporation 2

 Enterprise Azure Roles and Portals Enterprise
Enrollment
To administer your Microsoft Azure services under your Enrollment,
there are four distinct administrative roles: the Enterprise
Administrator, The Department Administrator, the Account Owner
and the Service Administrator. Users are required to authenticate
using a valid Microsoft Account (LiveID http://signup.live.com) or Department A Department B
School or Work Account (Azure-based Active Directory). Please
ensure the ID entered is associated with a monitored mailbox as
Account A Account B Account C
enrollment and account notifications will be sent to this mailbox.
The roles complete tasks on three different Microsoft Azure portals.
The Enterprise Portal, the Account Portal and the Management Portal.

Subscription 1 Subscription 2 Subscription 3 Subscription 4

Enterprise Administrator -The Enterprise Administrator has the ability to add other Enterprise and Department Administrators, add Departments, add or associate
Accounts to the Enrollment, can view usage and charges data across all Accounts and Subscriptions, can view the monetary commitment balance associated to the
Enrollment. There is no limit to the number of Enterprise Administrators on an Enrollment. You can also add a Notifications Contact that can receive all email
Enterpris notifications.
e Portal
Department Administrator - The Department Administrator has the ability to edit their department name and cost center, manage department admins, add
accounts to the enrollment and their departments, remove accounts from their departments and view Department charges if enabled by the Enterprise Admin.

Account Owner - The Account Owner can add Subscriptions for their Account, update the Service Administrator and Co-Administrator for an individual
Account Subscription, view usage data for their Account, and view Account charges if enabled by the Enterprise Administrator. The Account Owner will not have visibility of
Portal the monetary commitment balance unless they also have Enterprise Administrator rights.

Service Administrator - The Service Administrator and up to 199 Co-Owners per Subscription have the ability to access and manage Subscriptions and
Mgmt
development projects within the Azure Management Portal. The Service Administrator does not have access to the Enterprise Portal unless they also have one of
Portal
the other two roles. Subscription roles can be set using Role Based Access with roles defined in Azure Active Directory
© 2016 Microsoft Corporation 3
 Invitation to Activate Your Enrollment
Ideally, before logging into the Enterprise Portal, the We recommend scheduling a concierge
Enterprise Administrator should identify the accounts of onboarding meeting where our staff can
the individuals they want to fill these roles: provide an overview of Enterprise Azure,
To activate your service, the initial Enterprise answer questions and get you started right.
Administrator should go to https://ea.azure.com and
login using the email address listed in the invitation
email that was sent. http://aka.ms/AzureEntSupport
NOTE: If the Enterprise Admin email is listed as a
Microsoft Account and you have not created a Microsoft
Account associated with the email address from which Choose the problem type: Enterprise Portal
you received the invitation, you will need to do so
before sign on by going to https://signup.live.com and Choose the category: Scheduling an
utilizing this email address when creating a Microsoft Onboarding or Concierge Session
Account.
If you would prefer to use a different email address to
activate your enrollment, please request a new ID be
added by submitting a ticket here

Microsoft Azure © 2016 Microsoft Corporation 4

 Types of Authentication Credentials
Personal Microsoft Account Work or school account
• [email protected] • tony@my_company.com
• [email protected] • tina@my_school.edu
• [email protected] • joseph@my_ngo.org
• tony@my_company.com
• tina@my_school.edu
• joseph@my_ngo.org

Accounts and Passwords are set by account

owner on: Accounts and Passwords are set by your company
http://signup.live.com or Active Directory Domain administrator on:
Synchronized Azure Active Directory in the Cloud
Passwords are reset on:
or Office 365 (See slide notes for details)
http://login.live.com
© 2016 Microsoft Corporation 5
Log In and Activate Your Online Services
Step 1 Step 2 Step 3 Step 4 Step 5
Log onto the
Microsoft Azure On the Enterprise Activate the online Click the Sign Begin administering
Enterprise Portal by Portal landing page, service by entering in button your Microsoft
clicking on the link select account email Azure services
provided in the Authentication address and
invitation email or Mode, click the Sign password of the
by going to initial Enterprise
https://ea.azure.com in button Administrator in the
appropriate fields

For a personal Microsoft Account it is a password

you have created. For a Work or School Account
you must have a cloud-based Azure Active
Directory and the password is provided by your
Organization.

© 2016 Microsoft Corporation 6

 Manage Enrollment Panel
When you login to the EA Portal you begin in an Enrollment view for enrollment level details. Here your main
tasks are to add others in administrative roles and change any desired enrollment level settings.

You begin at the enrollment level. You can move to Department, You can see and add Feedback can be provided
The focus will be highlighted in blue Account and Subscription level Enterprise Admins through the comment icon

Hovering
You can over the
move to headshot
reporting, icon will
notifications allow you
and help file to see your
views on the Read Only Role login
left hand Flag for those credentials
navigation who can see but and sign out
panel not edit

Language Selection You add

Related
accounts is and Support links notification
the same as Items with a are on each page contacts here
the account blue pen are
view on top editable

© 2016 Microsoft Corporation. 7

 Adding/Editing Enterprise Admins and Notification Contacts

To focus on a specific Enterprise Admin hover over it. An edit pen and delete icon will appear. Selecting edit will open a
screen to update notifications and selecting the x will open a screen to delete the admin

Clicking on the Add buttons will bring slide outs in from

the right side of the screen.

Fill in the action box with appropriate details

© 2016 Microsoft Corporation. 8

 Department/Account Setup Methodology
Choosing the right set up methodology for your organization Functional Teams
is an important first step in setting up your enrollment. How Finance, Marketing, Sales, etc.
you set up your Departments/Accounts and Subscriptions will Geographic Locations
impact how they are administered and how they are reflected North America, Europe, Asia, etc.
on your enterprise level reports. This is now done by adding
the Department then creating a Account with the name Business Divisions
you want and associating the account with the Automotive, Aerospace, Medical, etc.
Department. Examples of typical set up methodologies Applications
include structuring by: Application 1, Application 2, etc.

Functional
Functional Business Division Geographic
Enterprise
Enterprise Enterprise Enterprise

Departments
North
Finance Marketing Auto Aerospace Europe
America

Accounts
Proj New Proj New
Joe Smith Jane Doe Ted Bear Grace Ma
Car Plane

Subscriptions
Project 1 Production Project 1 Project 2 Project 3
Project 1 Dev Application 1 Application 2 Application 3
Test Web Sites

© 2016 Microsoft Corporation. 9

 Manage Departments Panel
The Department focus allows you to operate at the department level. The new default iconic view uses color to
show active departments in green and inactive departments in orange. If you prefer a list view you can toggle to
that view.

Your view focus will be Default view uses Filter to show

highlighted in blue Icons. You can toggle only active status
to a list view here items

You can add

Departments
and
Department
Clicking on
Admins here.
the
Department
Clicking on
will open a
add will
Details view
bring a slide
where you
out from the
can view and
right hand
edit details
side of the
screen with
an action
box to fill in
details.

© 2016 Microsoft Corporation. 10

 Manage Department Detail
Clicking on a department brings you to the detail view where you can edit department details

The most recently selected department will

become the top left focus icon and it will also
move to the top of the list view

Related
accounts will Clicking on the
now show edit pen opens
accounts with this overlaid
the view.
department
focus set

© 2016 Microsoft Corporation. 11

 The Department Administrator Role

Department Administrator - The Department Administrator has ability to do the following:

• Create Department Administrator (Department focus – click on add administrator)

• View/Edit Department properties such as name or Cost Center (Department focus – click on edit pen
icon)

• Create a new Account Owner on the Department they administer (Switch to Account focus – click on
add account)

• Remove the associated Accounts from the Department they administer (In Account focus – hover over
account and then select the x icon to delete)

• Download usage details of the Department they administer (Switch to Reports panel on left – Select
Download Usage focus)

• View the monthly Usage and Charges associated to their Department if Enterprise Administrator has
granted permission to do so. (Switch to Reports panel on left – Select Usage Summary focus)

© 2016 Microsoft Corporation. 12

 Important information before you add Account Owners
• The first time you login to the EA Portal
as an account owner you will see this
warning
• It is important to read and understand
because your existing subscriptions are
about to be converted and benefits
could be lost
• A Visual Studio subscriber who is added
as an Account Owner will lose their
individual monthly Azure credit until
they take further action
• See additional details on the next slide

Microsoft Azure © 2016 Microsoft Corporation 13

 CAUTION: EA Account Owners
EA Account Owners cannot use the same login for the EA and other Azure offers. Doing so will
convert the other Azure subscriptions (e.g., Visual Studio subscription Benefits, BizSpark, MPN,
Pay-As-You-Go, etc.) that they own into the EA.
For example, if a user is added to the EA Portal as an Account Owner and logs in with the
Microsoft account that is also used for their individual Visual Studio Azure Benefits, then this Visual
Studio Azure Benefit subscription will be converted to the EA Dev/Test type, losing the $50
(professional), $100 (platform), or $150 (enterprise) monthly credit they receive.
To recover your individual Visual Studio Azure Benefit after you authenticate as an EA Account
Owner (having used the same login for the EA as for your Visual Studio subscription) you must
either:
1) Delete this Account Owner from the EA Portal (after removing or moving any Azure
subscriptions they own) and have them sign up for their individual Visual Studio Azure
benefits anew, or
2) Delete the subscriber from the Visual Studio Administration site in the VLSC and reassign the
subscription, having them use a different login this time—then they can sign up for their
individual Visual Studio Azure benefits anew.
Microsoft Azure © 2016 Microsoft Corporation 14
 Manage Accounts Panel
The Accounts Panel is where you do all things related to accounts

Filter to remove deleted accounts from view. View My Account opens the Account Detail
Your view focus will be Once deleted they show as Inactive but screen where you can edit your account name
highlighted in blue remain for historic billing info. They can be for example
re-added as well

You can add

Accounts Here.
You can
select Clicking on add will
accounts
Dev/Test
bring a slide out
across all from the right hand
departments side of the screen
or filter by with an action box to
department fill in details.

You can see and

define Cost Center at
the Department,
Account and
Subscription Level

© 2016 Microsoft Corporation. 15

 Create or Associate an Account
You may create a new Account or associate an existing Account to your Enrollment. To associate
an existing Account, enter the Account Owner email address associated with your existing Account.
To create a new account, enter an Account Owner email address that is not associated to an
existing account. Creating a new Account or associating an existing Account requires confirmation
of account ownership.

The owner of the email address provided in the above step will receive a notification that they have
been invited to activate their account in the Enrollment. Confirm Account Ownership by signing in
to the Enterprise Portal with the Account Owner email address provided. Receipt of email
notification is not required for login. Account Owners can log in by going to https://ea.azure.com.

IMPORTANT NOTICE:
The association of an Account and its subscriptions happens on the day the Account Owner signs
into the enterprise portal and thereby confirms association of the account owner email address.
Existing subscriptions transferred to an Enterprise Enrollment will be immediately transitioned to
billing on the Enterprise Enrollment on that day. The Account owner is responsible for paying any
outstanding charges on the payment instrument prior to the association date.
 
All usage on transferred accounts will be billed based on terms of the Enterprise Enrollment.
Subscriptions that were using a different offer type for payment like Pay As You Go on a credit card
will be converted to Enterprise Offers. The automated process will rename the subscription
appending the words (converted to EA) to the end of the subscription name so that you know it
has made that transition.

Warning: If an account has subscriptions with special pricing (including no charge services),
once transferred, the account will begin incurring costs based on the terms of the Azure
Amendment to the Enterprise Enrollment.

© 2016 Microsoft Corporation. 16

 Manage Accounts Panel
To manage account details hover over the account until it is highlighted then select from the icons on the right

Status:
Auth Type: Start Date is the date the account owner first
Active if account owner has logged in.
Shows the Authentication method required logged in. End date is end of EA contract
Pending if account owner has not logged in.
for each account period
Inactive if the account owner has been deleted

Dev/Test shown as
Yes if the account
has been enabled
to create EA
Dev/Test
subscriptions
Dev/Test

Department is
Unassigned until
set by Enterprise or
Department Admin

Hovering over the account

reveals the Action Icons.

Options are Edit Account,

Delete Account, Change
Account Owner and
Transfer Subscriptions

© 2016 Microsoft Corporation. 17

 Manage Accounts Panel – Edit Account
Selecting the edit icon brings a pop over where you can change the account name, associate the account with a
specific department, enable the creation of EA Dev/Test subscription offers and set a Cost Center

If an account owner has Dev/Test

selected, this enables them to create
Enterprise Dev/Test subscriptions, but
Dev/Test

it does not change any of their

existing subscriptions to EA Dev/Test.
At the point of creating a new
Dev/Test

subscription, they can choose either

Microsoft Azure Enterprise or EA
Dev/Test.

Note: Only active Visual Studio

subscribers are authorized to use the
services within an EA Dev/Test
subscription. Also there are no SLA
guarantees for EA Dev/Test
subscriptions.

© 2016 Microsoft Corporation. 18

 Manage Accounts Panel – Change Account Owner
New in August 2015 is the ability to transfer subscriptions from one account owner to another. In the past this
required a support ticket. This function currently has some limitations as highlighted in the Note: section of the
confirmation box

The Selection box will

highlight eligible transfer
candidates in dark bold
text.

Candidates are made

eligible by being active and
having created at least one
subscription.

Please note limitations and

contact support if there is
a failure.

Status will appear at the

top of the window after
submission. Transfers are
not instant. If the transfer
has not completed in an
hour please contact
support.

© 2016 Microsoft Corporation. 19

 Manage Accounts Panel – Transfer Subscriptions
New in October 2015 is the ability to transfer individual subscriptions from one account owner to another. So if Account A
has three subscriptions the Enterprise Admin could transfer one to Account B, one to Account C and one to Account D.

The Selection
box will show a
subscription
list to select
from.

Select the
target from the
bold dark
eligible
destination
accounts.

Continue on to
transfer the
subscription in
the final
window.

Status will
appear at the
top of the
panel.

© 2016 Microsoft Corporation. 20

 Manage Accounts Panel – Transfer Subscriptions
Whether doing an ownership change (transferring all subscriptions) or individual subscription transfers, to see the
transfer status you will have to first deselect the Active filter to show subscriptions in non-active statuses. You will also
notice that the subscription is in Active Transferring status until the transfer is completed and at that point will show as
Transferred Out and the same GUID will now show as active in the destination account with the start date being the
transfer date. You can see that in the second image below with the GUID moving from billtest145078 to billtest501874

© 2016 Microsoft Corporation. 21

 Subscription Setup Methodology
Enterprise

Only the Account Owner has the ability

Department 1
to create Subscriptions. Subscriptions
may have any combination of services
Account 1 Account 2
associated to them.

Creating different Subscriptions for each

environment of your applications and
assigning a different Service Application 1 Application 2 Application 3
Administrator and Co-Administrators to
• Sub. 1- • Sub. 5- • Sub. 6-
each subscription can be used to help Development Development Development
control access to development projects • Sub. 2- • Sub. 7-
Test Test
and environments within your • Sub. 3- • Sub. 8-
organization. Staging Staging
• Sub. 4- • Sub. 9-
Production Production

© 2016 Microsoft Corporation. 22

 Manage Subscriptions Panel
This view allows you to view or refresh all subscriptions available to you and if you are an account owner add
new subscriptions.
Only Account owners will have an add
Filter by Department and Account
subscription link

Setting a Cost Center value at

the subscription level can only
be done after the subscription is
created. To do so, hover over
the subscription to reveal the
edit icon and then click on it.

Within the popover box you can

set or edit the subscription level
Cost Center

© 2016 Microsoft Corporation. 23

 Adding a New Subscription
When you add a new subscription to your
enrollment from the enterprise portal, you will
be defaulted to the Microsoft Azure Enterprise
offer to ensure no billing outside of your
Microsoft Azure Amendment happens.

When you add your first subscription to an

account, you will be asked to provide your
contact information. After filling in these
fields for the first subscription, subsequent
additions will show only an agreement to the
terms and a purchase button.

When finished providing the information, click

the Sign Up button.

Each new subscription will default to the

name Microsoft Azure Enterprise. It is best
practice to rename to something unique so
you can identify each subscription.

© 2016 Microsoft Corporation. 24

 Adding a New Subscription
When it is ready you will see a link to take you to
the management portal. You will need to come
back to the account portal to customize the
subscription name or sign up for preview features.

Subscription Creation is done on the Account Portal

and can take a few minutes so you are offered a few
tutorials while you wait.

© 2016 Microsoft Corporation. 25

 Edit Subscription Details
When you add a new subscription, the subscription name will default to the Microsoft Azure Enterprise offer name. We recommend that you
always update the subscription name.

To update your subscription name, click on the Subscription Icon, select your subscription. Select the new subscription from the Subscriptions List.
Next, select the lightning bolt in the cloud icon a menu will appear for subscription management options. You can also choose the Manage Link
above the Orange information stripe. Choose “Edit Subscription Details” This will open a window on the Account Portal at
account.windowsazure.com where you will once again have to select “Edit Subscription Details” to customize the subscription name and/or Service
Admin in the Make it yours pop-up window.

© 2016 Microsoft Corporation. 26

 Add Subscription from Subscriptions List
After you have added your first
subscription to your account, you will
have an option to add additional
subscriptions to your account from
the subscriptions list.

To add a subscription from the

Subscriptions list, click the add
subscription link below the list of
your active subscriptions.

Similarly to when you added a

subscription from the Enterprise
Portal, the offer will be defaulted to a
Microsoft Azure Enterprise offer to
ensure all billing is within your
Enterprise Agreement. Simply click
through the offer pages to add the
new subscription.

© 2016 Microsoft Corporation. 27

Account Owner with the Dev/Test box
checked - Add Subscription from
Subscriptions List

Account Owners only see the EA

Dev/Test offer option if they have
the necessary permissions (set by
Enterprise Admins in the Azure
Enterprise Portal)

© 2016 Microsoft Corporation. 28

 Signing up for Preview Features

Once your account is associated

with the Enterprise Agreement you
can log in directly at
https://account.windowsazure.com/

The Account Portal is also where

you sign up for Preview Features
which are added on a subscription
by subscription basis by clicking on
the try it now button.

© 2016 Microsoft Corporation. 29

 Azure Portal
For most Azure services you will configure and manage them at http://portal.azure.com for any Azure services not
yet supported there you will be directed to the classic management portal at http://manage.windowsazure.com/
On portal.azure.com you can customize and create multiple dashboards and/or click on items on the left but you
always want to indicate which subscription you are operating on first and we also recommend using
Resource Manager right from the start.
New Portal

Classic Portal
 Azure Management Portal
If you only have a single subscription you can begin deploying by selecting the + NEW button left of the page then
selecting the service type you want to configure. If you have more than one subscription first select the
subscription. Panels expand from left to right and get overlaid as you go deeper down the configuration path.

© 2016 Microsoft Corporation. 31

 Adding an Ownership Role to a subscription
First we highly recommend that you gain an understanding of Role Based Access which is an important concept to Azure Subscriptions. To
add a co-administrator or ownership role to a subscription, click on the double head and shoulders icon in the individual subscription panel,
then the add button, then select the owner role and the select or search for the personal Microsoft account or Work or School account you
want to add. They must be valid and discoverable before they can be added

The owner role only operates on the Azure Management Portal

Their role includes the ability to:

1) Provision/de-provision azure services within the subscription
2) Manage the other roles within the subscription
3) Open support tickets for issues within the subscription

They do not get any email notification when they are added to a role
but they can now access the subscription at portal.azure.com © 2016 Microsoft Corporation. 32
 Azure Service Level Help
To see documentation about configuring an azure service or to get support click on the help and support icon in the upper right corner, the
question mark inside a circle. It will open a Help and Support Panel pre-populated. Use the Documentation Icon to go to www.azure.com
where there are searchable articles, videos and other helps for understanding and configuring Azure services.

The items are self

explanatory.
Documentation, New
Support Request,
Manage existing
Support Requests, etc.

© 2016 Microsoft Corporation. 33

 Opening a Support Request
Choose the New Support Request Icon or menu item and fill out the needed information in panels. Below is an example of
requesting a quota increase for more cores within a subscription.

At the end you must click on the create button and when successful
you will also get the support ticket number for your reference. Note:
for technical support you must have a technical support contract in
place. If you do not, for EA customers it is ordered as a line item SKU
on a Purchase Order. See our slide on Support Plan Tiers. © 2016 Microsoft Corporation. 34
 Reports – Usage Summary – Monthly View
This default monthly view is where you can see a historic graph with the current month or selected month’s data
highlighted on the right. If you scroll down you will get a monthly detail where you can filter by Department, Account and
Subscription
Your view focus will be highlighted You can edit the PO number when you M is the Monthy view and Q is the
in blue. Hover over the month you receive an overage notification Quarterly view. Click to toggle
want to focus on for details

Charges are
summarized on
the side and color
coded. Green is
Notifications
spend against a
in the UI will
monetary
show up like
commitment, Red
emails to be
is Overage,
read in a slide
Yellow is charges
out from the
billed separately
left.
by invoice and
Purple is
Marketplace
charges billed
and invoiced
separately

New graphical summary shows Monetary Commitment as a blue

line. Hovering at the data point shows the amount month by month

© 2016 Microsoft Corporation. 35

 Reports – Usage Detail – Monthly View
Service – Each of the Unit of Measure – The Consumed Units – The Included Units – The
Microsoft Azure services Unit of Measure used to amount of service Units consumed that are Charged Units – The
that have been utilized by calculate charges each consumed (hours, GB, etc.), included at no cost or Units consumed that are
one or more subscriptions month during the selected month pre-paid billable
during the calendar month

Note: To learn more about

pricing, billing and metering,
click here.

Unit Price – The Usage Charge – The Scrolling down will show usage and charges by categories in
commitment pricing per amount of money applied color coded and labelled sections for: charges against monetary
unit used to calculate against your monetary
commitment, charges in overage, charges billed separately and
monthly charges commitment
marketplace charges also billed separately
© 2016 Microsoft Corporation. 36
 Reports – Usage Summary – Quarterly View
This quarterly view shows the contract year broken down in quarters with the current quarter highlighted. There
is a monthly summary for each quarter and if you scroll down you will get a monthly detail where you can filter
by Department, Account and Subscription
Current quarter highlighted. Click
on other quarters to change the
focus to that quarter

Beginning Balance,
Purchases, and Please note that
Adjustments show Charges Billed
pre-paid balance. Separately and
Utilized shows Azure Marketplace
spend against that charges are
balance. Service invoiced separately
Overage and and not against the
Charges Billed monetary
Separately show commitment
amount billed back balance. They are
in arrears by billed back
invoice. quarterly in arrears.

© 2016 Microsoft Corporation. 37

 Reports – Usage Summary – Filtered Usage
Scrolling down show the service usage details and cost by service type and allows you to filter by Service Type,
Department, Account and Subscription

Your view focus will be Two Views by Service and by Hierarchy: Service is Azure
highlighted in blue Services, Services Billed Separately, Marketplace etc. and
Hierarchy is Department, Account and Subscription Level

© 2016 Microsoft Corporation. 38

 Reports – Usage Summary – Filtered Usage
Scrolling down show the service usage details and cost by service type and allows you to filter by Service Type,
Department, Account and Subscription

Your view focus will be I have chosen Charge by Hierarchy then the “Third Party
highlighted in blue Company” Department, then the “Store Simple Test”
account, then the “Microsoft Azure Enterprise”
subscription

A click on the account or

subscription in the panel expands
the panel for that view. Clicking on
the three dots contracts the view

© 2016 Microsoft Corporation. 39

 Reports – Download Usage
This is where you can see details in a spreadsheet that provide the lowest level details down to individual virtual
machines and storage accounts. The Monthly Usage Detail reports are pre-pulled with historic month usage and
current month to date usage. Enterprise Administrators have the ability to download all account and subscription
daily, SKU-level usage data associated with the Enrollment. Account Owners have the ability to download usage
data from subscriptions associated with their account and can only view cost data if it is enabled by the
Enterprise Administrator.

Balance and Usage Detail: Marketplace Price

Charge: shows shows the Charges: shows Sheet:
the usage monthly view the details for shows
summary view of the consumption historic
of month detailed daily based service
beginning usage for all purchases. prices
balance and accounts and Fixed monthly
charges against subscriptions charges are not
that balance here.

© 2016 Microsoft Corporation. 40

 Reports – Download Usage
This is where you can see details in a spreadsheet that provide the lowest level details down to individual virtual
machines and storage accounts for a custom set of accounts and a custom date range. You can also use the API
to pull data programmatically
This is the Advanced Report focus Selecting the API Access Key focus
Your view focus will be highlighted where you can choose a date range opens this view, where you can
in blue. and account set for a custom report generate, regenerate, delete and
copy API keys

You will be
prompted to
confirm your
actions for
API key
actions when
you click on
the icons

© 2016 Microsoft Corporation. 41

 Reports – Price Sheet
This is where you can see your negotiated prices for each service

Your view focus will New in this UI is the ability to

be highlighted in download the price sheet in an
blue. excel spreadsheet

Clicking on
the
Information
icon will
show the
baseline
negotiated
rate and the
current rate.
Customers
get the
better of the
two rates.

Commitment prices are prices Overage prices are those in excess

negotiated against a pre-paid of a monetary commitment
monetary commitment balance therefore billed back in arrears

© 2016 Microsoft Corporation. 42

Reports – Power BI Reporting
Note: Microsoft
Accounts (MSAs)
are not
supported for
Power BI. You
must have a valid
Work or School
Account with
authentication in
Azure Active
Directory (AAD)
in order to use
Power BI.

© 2016 Microsoft Corporation. 43

Reports – Power BI Reporting

Default Dashboard: Customize and drill down

by clicking.
Default Reports: Customize and drill down by
clicking.
Datasets: Update automatically or can be
refreshed on demand and you can build your
own Dashboards and Reports from the dataset.

© 2016 Microsoft Corporation. 44

 Overage Threshold Notifications

If your usage has exceeded your monetary

commitment balance, your enrollment will
begin to consume overage. Overage
invoices are set to bill annually by default.

You will begin to receive email

communications alerting you that you are
nearing threshold of 1.5 times your
monetary commitment. Once your balance
reaches 1.5 times your commitment
balance, your billing cycle will move from
annual to quarterly. Email notifications are
set to send at 50%, 75%, 90% and at 100%
of the 1.5 threshold.

© 2016 Microsoft Corporation. 45

 Periodic Usage & Lifecycle Email Notifications
Enterprise Administrators are automatically enrolled to receive weekly notifications of their remaining monetary
commitment balance and any unbilled usage. Emails are also sent to notify customers that their coverage period
date is approaching, enrollment will be Disabled and De-provisioned.

Monetary Commitment Balance &

Unbilled Usage:
• The emails provide a summary of
current balance and any overage
incurred as of date of email sent
• Each Enterprise Administrator has
the ability to change the frequency
of the notification to daily, weekly,
monthly or turn them off
completely.
• A Notification Contact can be
added to receive notifications on
the same frequency or can be set
up independently on their own
schedule
• To modify notification settings:
hover over the admin account and
then select the edit pen on the
right, a popover will appear with
notification settings

© 2016 Microsoft Corporation. 46

 Lifecycle Email Notifications
Enterprise Administrators are automatically enrolled to receive weekly notifications of their remaining monetary
commitment balance and any unbilled usage. Emails are also sent to notify customers that their coverage period
date is approaching, enrollment will be Disabled and De-provisioned.

Lifecycle Email Notifications:

• Coverage Period End Date
Approaching Emails are sent to
Enterprise Administrator 60, 30, 7
day prior to the Azure
Amendment Coverage Period End
Date
• Disable and De-provision Date
Approaching: Inform the
Enterprise Administrators on an
enrollment that the coverage
period end date has past by more
than 10 months and that their
Accounts and Subscriptions will be
disabled after the coverage period
end date has been exceeded by
one full year. Email is sent 60, 30,
15, 7 and 1 days prior to end of
grace period.

© 2016 Microsoft Corporation. 47

 Our Tiered Support Offerings
For Complex Or Find details on our support offerings page
Business Critical http://azure.microsoft.com/en-us/support/plans/
Applications
W6T-00002 EA SKU as PO Line Item
Premier Priority Handling,
Skill building
Developer Mentoring & W6T-00003 EA SKU as PO
Proactive Services
Pro-Direct Line Item
For Fast Response
Assigned TAM or ADM Pooled Escalation Mgr
Support can be purchased through your channel partner.
Full Advisory Service Basic Advisory Service
Standard If you have already placed an order for a support plan
and the order is pending, you can be temporarily enabled
Unlimited Phone Support 1:1 Phone Support for technical support.  To do so, please click on this link to
Unlimited Support
Unique Phone Line (call-back, up to 3x
Escalation Services create a support incident.  Please select a Problem Type
Exec Escalations month)
of “EA Agreement Orders”  and a Category of “Support
Response Time Order”.  In the description of the issue, please indicate
Response Time
Fastest: <15 mins
Fastest: <1 hr
Response Time that you have ordered or are in the process of ordering a
Priority Routing Fastest: <2 hrs paid support plan, the plan that you ordered (e.g.,
Priority Routing
Designated support team Standard, Professional Direct, etc.) and provide a
description of your issue. 
Unlimited Break/Fix Unlimited Break/Fix Unlimited Break/Fix
Support (24X7) Support (24X7) Support (24X7)

Available to all: Community Forum; Service Dashboard and Outage Reporting; Billing and
Subscription Support © 2016 Microsoft Corporation. 48
Microsoft Azure Services and Support Resources
Helpful Links

Microsoft Azure Enterprise Portal – To view your enterprise level accounts, subscriptions, monetary commitment and overage balances and to
create accounts and subscriptions https://ea.azure.com

Microsoft Azure Management Portal – To deploy and host your applications once you have created a subscription on the Microsoft Azure
Enterprise Portal https://manage.windowsazure.com

Microsoft Azure Account Dashboard – To update your subscription name or Service Administrator information
https://account.windowsazure.com

Demos of the various roles and portals and features can be found at our Channel9 Blob Site
http://channel9.msdn.com/blogs/ea.azure.com

Support

Microsoft Enterprise Portal Support – For Enterprise Portal Access, Administration and onboarding requests, go here:
https://aka.ms/AzureEntSupport

Microsoft makes no warranties, express or implied.  You may copy and use this document for your internal, reference purposes only.
© 2015 Microsoft Corporation.  All rights reserved. Microsoft, Microsoft Azure, Microsoft Azure logo, Windows Live, and SQL Azure are trademarks
of the Microsoft group of companies. All other trademarks are property of their respective owners.
© 2016 Microsoft Corporation. 49
 Microsoft Azure Support Resources (continued)
Service Dashboard – Current status on the health of Microsoft Azure Services can be viewed at
the service dashboard at http://azure.microsoft.com/en-us/support/service-dashboard/
If you wish to receive notifications for interruptions to any of the services, you can subscribe to
the respective RSS feeds from that page
Service Level Agreements – To view service level agreements associated with Microsoft Azure
services, go to the SLA homepage at http://azure.microsoft.com/en-us/support/legal/sla/

© 2016 Microsoft Corporation. 50

Appendix for Managed Service Provider (MSP)
Enrollments

© 2016 Microsoft Corporation 51

 Manage Departments Panel - MSP
The Department focus allows you to operate at the department level. The new default iconic view uses color to
show active departments in green and inactive departments in orange. If you prefer a list view you can toggle to
that view.

Your view focus will be MSP Departments are Default view uses Filter to show
highlighted in blue identified with the Icons. You can toggle only active status
MSP badge to a list view here items

You can add

Departments
and
Department
Clicking on
Admins here.
the
Department
Clicking on
will open a
add will
Details view
bring a slide
where you
out from the
can view and
right hand
edit details
side of the
screen with
an action
box to fill in
details.

© 2016 Microsoft Corporation. 52

 Add Department - MSP
As an MSP enrollment when you add a department there is additional information needed for each department
you define as an MSP department Contact Information has required fields with are noted with
a*
When you click the add department button
and select yes for MSP the information It is important that the Company Name and Address are
items will appear recognizable by Microsoft for billing and revenue purposes

Although all
other fields
are optional
there may be
important
fields for
your use in
managing
MSP
departments

© 2016 Microsoft Corporation. 53