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Week 01 - Introduction To Business Process Management

This document provides an overview of business process management (BPM). It discusses key BPM concepts like process ingredients, tasks vs activities, and decision points. It also outlines the typical BPM lifecycle, which involves identifying processes that need improvement, discovering and analyzing the current ("as-is") processes, redesigning processes to be more efficient ("to-be"), implementing changes, and then monitoring processes on an ongoing basis. The goal is to reduce costs, times, and errors while gaining competitive advantages through process innovation.

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Dominikus Linestyo
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19 views

Week 01 - Introduction To Business Process Management

This document provides an overview of business process management (BPM). It discusses key BPM concepts like process ingredients, tasks vs activities, and decision points. It also outlines the typical BPM lifecycle, which involves identifying processes that need improvement, discovering and analyzing the current ("as-is") processes, redesigning processes to be more efficient ("to-be"), implementing changes, and then monitoring processes on an ongoing basis. The goal is to reduce costs, times, and errors while gaining competitive advantages through process innovation.

Uploaded by

Dominikus Linestyo
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Business Process

Management
(BPM)
Samuel Ady Sanjaya
Table of contents
01 03
Subject Contracts Business Process?!
Score Proportion, Task, Ingredients and
Exam, etc. Components

02 04
Intro & Mind-Maps BPM LIfecycle
Overview material for one Identify problem, improve
semester process, implement new
process
01
Subject
Contract
Class Rules & Score Proportion
Class Rules

01 02 03

50% of class will > Deadline = 0 Ruang Diskusi


be held by open Format = max 60% Teams
camera Whatsapp
Score Proportion

Quiz & Task


30%

Final Exam
40% 3 SKS
Your journey to get an
“A”

Mid Exam
30%
02
Introduction &
Mind Maps
Overview Material for One Semester
BPM?!
is the discipline in which people use various methods to
discover, model, analyze, measure, improve,
optimize, and automate business processes
WHAT
IMPROVEMENT
?!
Typical examples of improvement objectives include
reducing costs, reducing execution times, and
reducing error rates, but also gaining competitive
advantage through innovation
What is Process?! Examples?
• Order-to-cash  Customer submit order,verivication, shipment,
delivery, invoicing and payment.
• Quote-to-order  Precedes order-to-cash; preparing order; possible
transform to quote-to-cash
• Procure-to-pay  obtaining quotes, approving, select supplier, paying
invoice
• Issue-to-Resolution  customer raises problem or issue, then resolved
• Application-to-Approval  someone applies for a benefit or privilege
and ends when it is either granted or denied.
Go to Mind
Maps
03
Business
Process
Ingredients and Components of Business Provess
Ingredients of Business Process

Actors Physical Informational Object


Human, Object
Equipment, Email, documents,
organization or material, product report
software

Outcomes Task vs Activity Decision Points


The execution of Unit of work The point when
process decision is made
Ingredients of a Business Process
04

BPM Lifecycle
How business process is created.
BPM
Lifecycle
BPM Lifecycle (1)
Process Identification:
● Business problem  idenfied,
delimited, and interrelated.
● Outcome  new or updated
process architecture
● Select which process or set
thereof to manage through the
remaining phases

Process Discovery:
● called as-is process modeling
● current state of each of the
relevant processes is documented
BPM Lifecycle (2)
Process analysis:
● as-is process are identified,
documented, and whenever
possible quantified using
performance measures.
● Output  structured collection of
issues
● Issues are prioritized based on
their potential impact and the
estimated effort required to
resolve them
BPM Lifecycle (3)
Process redesign:
● called process improvement
● identify changes to the process: as-
is  to-be
● multiple change options are
analyzed and compared in terms
of the chosen performance
measures

Process implementation:
● Organizational change
management  all participants
involved in the process
● Process automation 
development and deployment of
IT systems
BPM Lifecycle (4)
Process monitoring:
● relevant data are collected and
analyzed to determine
performance measures
● Identify bottlenecks, recurrent
errors, or deviations
Thanks!
CREDITS: This presentation template was created by Slidesgo,
including icons by Flaticon, infographics & images by Freepik

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