IoT Technical Sales Training

Remote and Mobile Assets (RAMA) Software Deep Dive

Learning Objectives

By the end of this topic, you will be able to:

• Describe the functionality and architecture of the

IoT Operations Dashboard.
• Discuss how to deploy and manage gateways using
the IoT Operations Dashboard.

• Identify where to find additional training resources.

© 2020 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3
 IoT Management Platform
1
Overview

IoT Operations Dashboard

2 Overview

Agenda 3 Deployment

Device Management
4 Operations

Summary and Additional

5 Resources
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and/orits
its affiliates.
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Cisco Management Tools / Dashboards
Cisco Cisco Cisco
APIC Meraki / DNA-C IoT Operations Dashboard
(Non-carpeted
Spaces)

IT Operated OT Operated
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 IoT Management Platform
1
Overview

IoT Operations Dashboard

2 Overview

Agenda 3 Deployment

Device Management
4 Operations

Recap and Additional

5 Resources
© 2020 Cisco
Cisco and/or
and/orits
its affiliates.
affiliates.All
All rights
rights reserved.
reserved. Cisco
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Cisco IoT Operations Dashboard Cloud

Feature Services

Edge Device Edge Asset Future

Manager Intelligence Vision Services

IoT
REST API
Operations
Dashboard Foundation Services
(IAM, Audit, RBAC, Multi-tenancy, SSO, Core Shell, Events, Alerts, Software Upgrade,​
Configuration, Licensing, Onboarding)

IoT Device Agent (IDA)

(IR, IE, IC, IXM, CGR, IR500, CGE, 3rd Party)

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IoT Operations Dashboard – Edge Device Manager

Cisco IoT Customer DC

/ Headquarter
Operations Dashboard
Secure
G Connection
a
W
at
D
M

ZTD Monitoring
gm
t.

at Scale

Industrial
Routers

Wi-Fi OTA Device Control Center

Field
Cabinet
Management Integration

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Supported Devices
IR807 IR1101 IR829 Single LTE IR829 Dual LTE

GPS ✓ ✓ ✓* ✓
Ruggedized -40oC to +60oC -40oC to +60oC -40oC to +60oC -40oC to +60oC
Operations
LTE ✓ ✓* ✓ ✓
2X LTE ✓** ✓
Modular ✓
Wi-Fi ✓ ✓
Edge Computing ✓ ✓ ✓
Gyroscope &
Accelerometer ✓ ✓
U.S & Europe (Shipping)
North America North America
Availability and Europe
APJC, LATAM, Canada Globally
and Europe
(2H CY2019)

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*With pluggable cellular module
**With expansion module
 IoT Management Platform
1
Overview

IoT Operations Dashboard

2 Overview

Agenda 3 Deployment

Device Management
4 Operations

Recap and Additional

5 Resources
© 2020 Cisco
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and/orits
its affiliates.
affiliates.All
All rights
rights reserved.
reserved. Cisco
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Deployment Architecture
IoT Operations Dashboard

Cisco PnP Connect

Corporate Data Center

1
3
Public or Private

IR829 IR1101 IR807

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Preparing Configuration for Onboarding

1 2 3 4
Create
Ensure network Assign gateways to
Ensure PnP is configuration
connectivity is configuration
configured group and assign
working group
template

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 Onboarding via PnP Process

mins
~3-6 mins
Power on the gateway and it obtains a WAN IP
1 address via DHCP

~3-6
PnP Connect
DHCP provides PnP Connect server
2 IP address

mins
Gateway resolves hard-coded URL via DNS

~2 mins
3 (devicehelper.cisco.com)

~2
Cisco
Gateway URL resolves to PnP Connect service and
4 redirects to IoT Operations Dashboard

IoT Operation Dashboard authenticates gateway

5 and provisions configuration

Gateway initiates IPSEC tunnel to IoT

6 Operations Dashboard
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Gateway Configuration Changes

1 2 3
Enter change in Assign template to Add devices to
configuration configuration configuration
template group group

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Brownfield Gateway Deployment Steps

1 2 3 4
Add serial Add / assign
Verify new
numbers and gateways in IoT Perform factory
configuration
controller profile Operations reset on gateway
template
to PnP Connect Dashboard

© 2020 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15
Configuration Template Example

Existing configs IoT Operations Dashboard Template

(in FreeMarker)
interface GigabitEthernet0/0/0
ip address 192.168.2.100 interface GigabitEthernet0/0/0
<#if far.lanIPAddress?has_content>
ip address ${far.lanIPAddress}
interface GigabitEthernet0/0/0
<#else>
ip address 10.10.10.2
ip address dhcp
</#if>
interface GigabitEthernet0/0/0
ip address dhcp

© 2020 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16
 IoT Management Platform
1
Overview

IoT Operations Dashboard

2 Overview

Agenda 3 Deployment

Device Management
4 Operations

Recap and Additional

5 Resources
© 2020 Cisco
Cisco and/or
and/orits
its affiliates.
affiliates.All
All rights
rights reserved.
reserved. Cisco
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Confidential 17
Managing Device: Dashboard

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Managing Device: Inventory

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Managing Device: Device Details

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Managing Device: Heartbeat Interval
IoT Operations
Dashboard

Device mark-
down timer

• Device status provided by heartbeats to IoT

Operations Dashboard Heartbeat sent at
interval
• Device marked down if two heartbeats missed
within markdown timer value
- Min of 2x heartbeat interval
© 2020 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21
Managing Device: Customize Heartbeat Interval

1 Select desired group and click Edit Group

Change heartbeat interval to desired value (in

2 mins) and click Save

Select Properties and edit Device Mark Down

3 Timeout (in secs)

4 Click X, then Push Config to apply changes

© 2020 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22
Managing Device: Metrics
IoT Operations
Dashboard

Status /
Details

• Device Metrics sent to IoT Operations Dashboard on set

interval
Device Metrics
sent at interval • Interval is customizable to offer more granular data for
device
- Recommended no lower than 5 mins
© 2020 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23
Alerts and Events UI
IoT Operations Dashboard

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Troubleshooting Device
IoT Operations Dashboard

 Ping IP address from the device

 IOS Show Commands
 Traceroute IP address from the
device

© 2020 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25
 IoT Management Platform
1
Overview

IoT Operations Dashboard

2 Overview

Agenda 3 Deployment

Device Management
4 Operations

Recap and Additional

5 Resources
© 2020 Cisco
Cisco and/or
and/orits
its affiliates.
affiliates.All
All rights
rights reserved.
reserved. Cisco
CiscoConfidential
Confidential 26
dCloud Demo Resources

RAMA Software Demo: https://dcloud.cisco.com

Search for RAMA
© 2020 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 27
Topic Summary

This topic showed you how to:

• Describe the functionality and architecture of the

IoT Operations Dashboard.
• Discuss how to deploy and manage gateways using
the IoT Operations Dashboard.

• Identify where to find additional training resources.

© 2020 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 28
Thank you!
Appendix

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Network Requirements
Port Protocol Destination Description
53 UDP IP of assigned DNS Server The edge device must have access to DNS resolution service.
123 UDP NTP Server: 129.6.15.30 Network Time Protocol (NTP)
US Cluster:
Name: csr0-us2.ciscoiot.com
• Bidirectional access is required for the Internet Security
Address: 54.245.70.139
500 UDP Association and Key Management
EU Cluster:
• Protocol (ISAKMP) / Internet Key Exchange (IKE)
Name: csr0-eu1.ciscoiot.com
Address: 54.72.71.96
US Cluster:
Name: csr0-us2.ciscoiot.com
Address: 54.245.70.139
4500 UDP Bidirectional access is required for IPSec NAT Traversal
EU Cluster:
Name: csr0-eu1.ciscoiot.com
Address: 54.72.71.96
US Cluster:
Name resolution of us.ciscoiot.com
44.230.110.156, 35.160.157.252,
HTTPS connection to access IOTOC and for devices to register via
443 TCP 54.184.199.62
PnP.
EU Cluster:
Name resolution of eu.ciscoiot.com
34.251.105.112, 34.240.60.95, 52.48.41.174

© 2020 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 31