Marketing Concept

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MARKETING PHILOSOPHIES

Traditional concept Modern concept

The Production concept The Marketing concept


The Product concept The Consumer concept
The Selling concept The Societal Marketing concep

CHAPTER1 SUDHIR SINHA, UIT 12/08/21


The Production Concept
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This concept states that customer want basic products that


are mass produced, widely available and at the
lowest price.
The belief is that “One Size Fit All”

 Company must create standard products which can be


mass produced
 Companies need to emphasize production efficiency
and achieving economies of scale.
 Mass distribution of products is the key to success.

CHAPTER1 SUDHIR SINHA, UIT 12/08/21


The Production Concept
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 This philosophy, though not popular today, would still


be relevant for very basic commodities such as salt,
public utilities like water and electricity and
mass urban transportation.
 This orientation is still relevant in developing
economies, where standard of living is lower, and
large population is the first time consumer of even
basic products like soaps, toothpaste etc.
 The vast rural economy of India is one such
market.

CHAPTER1 SUDHIR SINHA, UIT 12/08/21


The Product Concept
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The companies which are guided by this


philosophy believes that:

 Companies favour products that are


highly engineered
 Customers favour products that are of
the highest quality
 Customers are interested in innovative
products

CHAPTER1 SUDHIR SINHA, UIT 12/08/21


The Product Concept
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 Companies become centered on


constantly improving the product

 Myopic focus on the product


 No attention on the other ways in
which customers can fulfill their needs
– MARKETING MYOPIA

 Customer does not buy a product, he


buys an offering that fulfills his needs

CHAPTER1 SUDHIR SINHA, UIT 12/08/21


The Selling Concept
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Companies that are guided by this


concept believes that:
 Customers if left alone, exhibit buying
inertia
 Customers have to be coaxed and
cajoled into buying products
 Companies must invest heavily in
aggressive selling and
promotion.

CHAPTER1 SUDHIR SINHA, UIT 12/08/21


The Selling Concept
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Product or service is not designed and made


according to customer’s requirements
Customer has to be persuaded to believe that the
product or the service meets his requirements
Customer dissatisfied and bad-mouths company
Marketing makes selling redundant

CHAPTER1 SUDHIR SINHA, UIT 12/08/21


The Marketing Concept
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 This concept states that only those companies which are more effective
that competitors in creating, delivering and communicating
superior customer value to its chosen target market, will be successful
in meeting their organizational goals.
 The marketing concept of doing business rests on five pillars
 Target markets
 Understanding customers needs
 Creating products to satisfy those needs
 Integrated marketing to deliver those products to customers
 Profitability through customer satisfaction

CHAPTER1 SUDHIR SINHA, UIT 12/08/21


Marketing v/s Selling
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CHAPTER1 SUDHIR SINHA, UIT 12/08/21


The Customer Concept
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It is essential the refinement of the market concept,


additionally recognizes the following changes that have
occurred in many parts of the developed countries.
 Knowledgeable and sophisticated customers today
have highly individualized want and want customized
solutions.
 Wide penetration of broadband connectivity and access to
internet through variety of handheld devices.
 Advent of electronic payment mechanisms to support
financial transactions
 The internet and CRM technologies have enabled
companies to capture real time data about individual
customer and to track their preferences, purchases and
usage pattern over time.

CHAPTER1 SUDHIR SINHA, UIT 12/08/21


The Societal Marketing Concept
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 As the companies expand their global reach,


and as the economic demands on the
environment intensify, the level of societal
suspicion about the big business is increasing.
 Corporation like Sony and Microsoft, leaders
in gaming industry have come under severe
criticism at it is believed that their very popular
games glorify and promote violence.
 Companies that practice this concept take their
Corporate Social Responsibility (CSR)
very seriously to prove good corporate
citizenship.

CHAPTER1 SUDHIR SINHA, UIT 12/08/21

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