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IVR Information

IVR and missed calls help migrate from traditional human interactions to more efficient, automated phone communications. When customers call a company but the line is busy, IVR cuts the call. The customer then receives a SMS response instantly with no wait time or costs. This improves customer satisfaction while ensuring customers are still served when agents are busy with other calls.

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Ahimbisibwe Baker
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160 views24 pages

IVR Information

IVR and missed calls help migrate from traditional human interactions to more efficient, automated phone communications. When customers call a company but the line is busy, IVR cuts the call. The customer then receives a SMS response instantly with no wait time or costs. This improves customer satisfaction while ensuring customers are still served when agents are busy with other calls.

Uploaded by

Ahimbisibwe Baker
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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IVR

&
MISSED CALL
What is IVR?
Busy

Owner
Customer

Smart Cloud IVR


Response
WHAT IS IVR?
Interactive Voice Response (IVR)

helps to migrate from the traditional human-


perplexed interactions

To
Efficient, Caller-friendly & Automated Phone
communication.
WHAT IS MISSED CALL?
Calls to a company

Customer Owner
IVR cuts the call

IVR SMS
E-mail

SMS E-mail
WHAT IS MISSED CALL?

Your customers do a missed call to your


at Zero cost to them.

 Your Customer receive SMS response, a


instantly.

Zero cost and Zero wait-time for your customer.


your customer satisfaction.

Don't lose a lead because your agents were b


other clients.
RETAIL – OUTLETS, STORES AND SHOP
• Running successfully with  great
products, distribution channels and
offline partnerships
• Customers phone calls during
peak business hrs is a .
………….CHALLENGE
• Looking for improving operation on t
call
SMART RECEPTIONIST
•A Smart Receptionist to give
professional touch with prompt
response Anytime and Everytime!!!
NEVER MISS CUSTOMERS !!!
QUICK & EASY ORDER
ORDER CONFIRM & DELIVERY
TIME
OPINION ABOUT PRODUCTS AND
SERVICE
Get real-time inputs on
how your Shop is
performing

Quick to setup opinion


Polls for various Point of
contact
SIMPLICOM PACKAGES

IVR

Missed call

SMS service
THANKS !
BACKUP SLIDES
LIVE EVENT VOTING
Make any Event more
interactive by Live
Voting & results.

Best is Its completely


free for the end User.
DISCOUNT COUPON
DELIVERY

Deliver special offers


and coupon codes

This is through your


SMS response just at a
Missed Call
CUSTOMER FEEDBACK

A quick Feedback from


your Customers

About any service or


product at any point of
contact like Delivery of
Order.
USER VERIFICATION

Verify the User and


Mobile Number

This is by asking to
give a Missed Call on
your number
RATING SYSTEM
Companies procure
multiple MissedCall
numbers

One corresponding
each rating to
automate customer
rating process.
CASH ON DELIVERY
Ecom Portals with
COD facility can
verify the Buyer

before Order is
confirmed, reduces
fraud cases.
OPT-IN LIST BUILDING
Building a 100%
genuine opt-in List
for SMS updates

This is absolutely
possible with
MissedCall
verification before
registration.
INFORMATION PULLING
Your Subscribers
Gave a Missed call

Pull in any
information via SMS
on demand like
latest Stock update
CALL BACK
Your customer gives a
Missed Call to your
number.

an automatic Call back


and Call patch feature
making everything as
simple as 1-2-3 for you.
THANK YOU!

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