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CH 01

Managers coordinate and oversee the work of other people to accomplish organizational goals. They perform key functions like planning, organizing, leading, and controlling. Managers exist at different levels in an organization and play important roles in interpersonal relationships, information transfer, and decision making. They need skills such as technical, human, and conceptual abilities to be effective. Managers are important for guiding employees, improving performance, and ensuring the organization achieves its purpose.

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Tayyab Ali
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32 views21 pages

CH 01

Managers coordinate and oversee the work of other people to accomplish organizational goals. They perform key functions like planning, organizing, leading, and controlling. Managers exist at different levels in an organization and play important roles in interpersonal relationships, information transfer, and decision making. They need skills such as technical, human, and conceptual abilities to be effective. Managers are important for guiding employees, improving performance, and ensuring the organization achieves its purpose.

Uploaded by

Tayyab Ali
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPT, PDF, TXT or read online on Scribd
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Managers in the Workplace

Organization and Managers


• Organization - A deliberate arrangement of
people assembled to accomplish some specific
purpose (that individuals independently could
not accomplish alone).
• Common Characteristics of Organizations
– Have a distinct purpose (goal)
– Are composed of people
– Have a deliberate structure
What Do Managers Do?
• Management involves coordinating and
overseeing the work activities of others so
that their activities are completed efficiently
and effectively.
• Efficiency • Effectiveness
– “Doing things right” – “Doing the right
– Getting the most things”
output for the least – Attaining
inputs organizational goals
Efficiency and Effectiveness
in Management
Management Functions
• Planning - Defining goals, establishing strategies to
achieve goals, and developing plans to integrate and
coordinate activities.
• Organizing - Arranging and structuring work to
accomplish organizational goals.
• Leading - Working with and through people to
accomplish goals.
• Controlling - Monitoring, comparing, and correcting
work.
Who Are Managers?

• Manager
– Someone who coordinates and oversees the
work of other people so that organizational
goals can be accomplished.
Why are Managers Important?
• Provide guidance and coaching to resolve organizational
problems
• Personal and professional inspiration
• Help improving the overall performance
• Key to information collection, analysis and dissemination
• Managerial skills and abilities are needed to cope up the
uncertain, complex, and chaotic issues.
– getting things done.
• Quality of employee/supervisor relationship is the most
important variable in productivity and loyalty.
Classifying Managers
• First-line Managers - Individuals who manage
the work of non-managerial employees.
• Middle Managers - Individuals who manage
the work of first-line managers.
• Top Managers - Individuals who are
responsible for making organization-wide
decisions and establishing plans and goals that
affect the entire organization.
Levels of Management
Management Roles
• Roles are specific / expected behaviors and
actions of a manager.
• Henry Mintzberg identified 10 roles grouped
around:
– interpersonal relationships,
– transfer of information, and
– decision making
Mintzberg’s Managerial Roles
• Interpersonal roles • Decisional roles
– Figurehead, – Entrepreneur,
– leader, – disturbance handler,
– liaison – resource allocator,
• Informational roles – negotiator
– Monitor,
– disseminator,
– spokesperson
Skills Managers Need
• Technical skills
– Knowledge and proficiency in a specific field
• Human skills
– The ability to work well with other people
• Conceptual skills
– The ability to think and conceptualize about
abstract and complex situations concerning the
organization
Skills Needed at Different
Managerial Levels
Important Managerial Skills
The Importance of Customers

• Customers: the reason that organizations exist


– Managing customer relationships is the
responsibility of all managers and employees.
– Consistent high quality customer service is
essential for survival.
The Importance of Innovation

• Innovation
– Doing things differently, exploring new territory,
and taking risks.
– Managers should encourage employees to be
aware of and act on opportunities for innovation.
The Importance of Sustainability

• Sustainability -
a company’s ability to achieve its business goals
and increase long-term shareholder value by
integrating economic, environmental, and social
opportunities into its business strategies.
Environmental Changes and Managers
Why Study Management?
• Universality of Management
– The reality that management is needed
• in all types and sizes of organizations
• at all organizational levels
• in all organizational areas
• in all organizations, regardless of location
Duties/Rewards and Challenges of Being a
Manager
Terms to Know
• manager • management roles
• first-line managers • interpersonal roles
• middle managers • informational roles
• top managers • decisional roles
• management • technical skills
• efficiency • human skills
• effectiveness • conceptual skills
• planning • organization
• organizing • universality of management
• leading
• controlling

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