OFFERING AND
RESPONDING HELP
OUR
MATERIAL
Introducing lesson plan
Definition of offering help
Example sentences
Lesson Plan
School : SMKN 6 MAKASSAR
Class/Semester : X (Hotel and Accommodation) / Second Semester
Meeting : Second Meeting
Time Allocation : 2 x 45 Minutes
Lesson/Skill : English/Speaking
Theme : Expressions of offering help and the appropriate responses
• Standard Competence
To understand the meaning of transactional (to get things done) and interpersonal conversation in the
context of daily life.
• Basic competence
To express the meaning of the transactional and interpersonal conversation and continuing
accurately, fluently and acceptable in context of daily live by involving speech act; such as
expressions of asking help, offering help, inviting someone by using the variety of simple spoken
language to interact with the other people.
• Indicators
To respond orally the kinds of expression of offering help, accepting and refusing other’s help in a
conversation with the others.
To express the ways of offering help and accepting and refusing help by using a simple spoken
language.
Lesson Plan
• Learning Objectives
At the end of this teaching and learning process, students are expected to be able to:
To use directly the expressions of offering help and the appropriate responses that used in daily
interaction with the other people.
To carry out the transactional conversation that involves the action of offering help and giving the
appropriate responses.
• Learning Material
a) Brief introduction of expressions of offering help and giving the appropriate responses.
b) The expression of offering help and giving the appropriate responses (enclosured).
c) The conversation contains the expression of offering help and giving the appropriate responses
(enclosured).
• Learning Method
The method that used in this teaching and learning process is
1. Simulation
2. A small group discussion
Learning outline
Teacher explains the important point of
expressions of offering help and the
expression of accepting or refusing
help.
01 02 03
Teacher asks students to form a group
Teacher greets the students as one way of two and the teacher divides them
to get students’ attention. become student A and student B to do a
exercise.
Definition of offering
help
Offering help and the appropriate
responses
Asking and offering for help is an expression in English which states that we are
asking for and giving help to someone. Usually, asking / offering for help begins with
the Modal Auxiliaries in the form of can, could, will, would, shall, should, may,
might, and must.
As a member of the hotel industry you will inevitably find yourself in a situation that
requires you to offer help or assistance to a guest. This situation may present itself as
an absolute necessity or one of simply polite behavior. In either case, knowing what
to say in those situations will hold you in good stead with the guests. At times, you
will be in situations that you will offer your help and at other times you may be asked
to respond to a guest that has requested help.
Example of Offering
and Responding
Example of offering and responding
There are some ways to offer helps and to respond them. For example:
• May I help you?
• Can I help you?
• Are you looking for something?
• Would you like some help?
• Do you need some help?
• What can I do for you today?
Example of offering and responding
If we classify into their level of formality (situation), consider
the speaker and listener, here they are:
INFORMAL NEUTRAL FORMAL
Can I help u? Need some help? May I be of assistant?
Let me help you … I’ll do it for you. Might I help at all?
Shall I … Want a hand …? Perhaps I could assist in
If you like I could … Can I help out? some way?
What can I do to help? You look like you If we can be any of
Would you like any help? could do with some assistance, please do not
Is there anything I can help… hesitate to contact us again.
do?
Example of responding
To respond help, people may accept or refuse an offer of helps. The
common respons for help is “Thank you”.
ACCEPTING AN OFFER OF HELPS:
NEUTRAL INFORMAL FORMAL
That’s very kind of Cheers! You’re most kind.
you. Thanks very much. That’s extremely
Yes, please. Just what I needed kind/good/thoughtful of
If you’re sure it’s no …! you.
trouble. Lovely! / Great!
Example of responding
To respond help, people may accept or refuse an offer of helps. The common
respons for help is “Thank you”.
REFUSING AN OFFER OF HELP
NEUTRAL INFORMAL FORMAL
No, thank you. No, it’s OK. Thanks It’s very good of you to
No, really, I can manage. Thanks a lot, but … offer, but …
That’s very kind of you, Nice thought, but … Please don’t trouble yourself
but … No, don’t worry. about …
Don’t think so, thank That’s extremely kind of
you. you, but …
No, it’s all right, really. I’m very grateful for your
Thank you for offering, offer. However, …
but …
No, don’t bother, really.
