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Communication Skills Nurses

The document discusses communication in nursing. It covers the purpose of communication in nursing, the communication process, types of communication (verbal and non-verbal), barriers to effective communication, and skills needed to improve communication. It also discusses how communication skills are applied at different levels, including between nurses, nurses and supervisors, nurses and subordinates/patients. Effective communication is important for nursing care, patient outcomes, and reducing errors. Barriers can occur at individual or environmental levels. Skills like listening, managing stress, and assertiveness help improve communication.

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Samayanaboyana Babu
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119 views29 pages

Communication Skills Nurses

The document discusses communication in nursing. It covers the purpose of communication in nursing, the communication process, types of communication (verbal and non-verbal), barriers to effective communication, and skills needed to improve communication. It also discusses how communication skills are applied at different levels, including between nurses, nurses and supervisors, nurses and subordinates/patients. Effective communication is important for nursing care, patient outcomes, and reducing errors. Barriers can occur at individual or environmental levels. Skills like listening, managing stress, and assertiveness help improve communication.

Uploaded by

Samayanaboyana Babu
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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S Babu

Bangalore
[email protected]
Introduction

• Purpose of communication for nursing


• Communication process
• Types ( form)of communication
• The communication flow
• Barrier of communication
• Skills need to improve communication
• Communication at different level
COMMUNICATION

•Communication is the basic element of


human interactions that allows nurses
to establish, maintain and improve
contacts with others.

•Communication is “a process by which


two or more people exchange ideas,
facts, feelings or impressions in ways
that each gains a ‘common
understanding’ of meaning, intent and
use of a message.
Benefits of Effective Communication

Increases in nursing According to Ros Wright,


communication can lessen “Increased recovery rates, a sense of
medical errors and make a safety and protection, improved
difference in positive patient levels of patient satisfaction and
outcomes. to enhance and greater adherence to treatment
options” as well-documented results
standardize communication.
of effective Communication.”
Purpose of communication in Nursing
To exchange information As nursing report at end of shift to personal coming
1 between nursing personnel on duty

As to initiate nursing care be the issue of doctor order


2 To initiate action

As interpret or explain techniques


3 To interpret or explain and procedure using nursing procedure manuals

Asking right questions; Consider Multiple Options


4 To solve problem Ability to analyze the problem; Proper judgment

5
message :-is the
COMMUNICATION PROCESS information/desired behaviour in
physical form which the
Sender :-The communicator transmits to his
sender audience to receive, understand,
(communicator) is accept and act upon
the originator of the
message. Sender
formulates,
encodes and
transmits the
information which
he/she wants to
communicate Receiver:-Who
receives messages
from the
sender, decoding,
interprets the
meaning and
Feed back :- It is the flow of giving feedback.
information from receiver to the
sender, the reaction to
the message.
COMMUNICATION PROCESS

• communication is transmitting
Formal from superior to subordinate
such as order from head nurse
Communication to staff nurse
Channels
Of
Communication

• This types of communication


built around social relationship
Informal of member and doesn’t follow
Communication delegate line of authority
Types of communication

VERBAL COMMUNICATON NON-VERBAL COMMUNICATON


Verbal Communication

Directives- Are administrative Order or Gives Instruction

Interactions- Uplines/Downlines, different Stakeholders

Educating Patients- Explain Medications, dosing, processes etc,.

Requisition- For Equipment and Supplies

Manuals of Operation- Written Procedure and Techniques

Reports & Record- Patient Records, Personnel Records,


Administrative Records

Presentation Skills- Nurses in leadership Position


Non-Verbal Communication

Position: how we position Facial expression: Eye contact: whether we Touch: how and where we
our bodies (folding arms or smiles, frowns and look at others, and how we touch ourselves, others,
inclining the head) and raised eyebrows; do it (staring; looking and objects (spectacles,
where we position away, sideways or over clothing or pens);
ourselves in relation to someone’s shoulder);
others;
The communication flow
Barriers of communication

Nurses who are aware of


the common barriers to
effective communication will
be able to anticipate and
properly react to any
roadblocks. With this focus,
nurses can help ensure
optimal communication and
patient care.
Health care professional barriers
1. Environmental items such as
lack of time or
support
2. Staff conflict and high workload
3. Fear and anxiety related to
causing the patient to be
distressed by talking or
responding to question
4. Other barriers such as a lack of
skills or strategies for coping with
difficult emotions, reactions or
questions.
Skills to improve communication

1.Become an engaged
listener
2. Pay attention to
nonverbal signals
3. Keep stress in check
4. Assert yourself
How do you become an engaged listener?

1. Focus fully on the speaker


2. Avoid interrupting or trying to
redirect the conversation to your
concerns
3. Show your interest in what's
being said
4. Try to set aside judgement.
5. Provide feedback
Tips for improving how you read Tips for improving how you deliver
nonverbal communication nonverbal communication
1. Be aware of individual 1. Use nonverbal signals that match
differences up
2. Look at nonverbal with your words
communication signals as a group 2. Adjust your nonverbal signals
according to the context
3. Use body language to convey
positive
feelings
Tips to deal with stress during communication:

1. Recognize when you’re becoming


stressed.
2. Take a moment to calm down
3. Bring your senses to the rescue
and
quickly manage stress by taking a
few
deep breaths
4. Look for humor in the situation.
To improve
assertiveness:
1. Value yourself and your
options
2. Know your needs and
wants
3. Express negative
thoughts
4. Receive feedback
positively
How to solve this problems ?
1. You feel the call schedule is unfair.

2. Your patient complains to the billing office about a bruise from an


intravenous veni-puncture, but had never mentioned it to you.

3. One of the nurses you work with always seems to be angry and
unhappy.

4. When you joined the practice, you were promised health insurance
coverage after 90 days, but it’s been 6 months, and you and your family still
aren't covered.

5. One doctor is always late for staff meetings, but no one ever says anything.
Effect on use communication skill at
Different level

NURSES SUPERVISORS
Best in class

SUBORDINATES PATIENTS
NURSE - NURSE

1. Reduce conflicts
2. It is for the delivery of quality
and safe care
3. Depends on the type of care
practices ,nurses needs to
handover reports of client to next
person involved.
NURSE – SUPERVISOR

The nurse manager ,doctors and


specialist are the to the nurses by
the virtue of hierarchical level in
the organization, it means that

Each Member Should Maintain


Respect
NURSE – SUBORDINATES

subordinates means the


juniors, aids
or other hospital assistance
much of the communication at
this level is for directing and
delegation the work
NURSE - PATIENT

1- It is the core of nursing services


2- Needs to be aware about different
levels or age group of the client
3- Choose appropriate mode of
communication to convey message

Should be aware that what can be


communicated and what
should be kept confidential
Ethics of good communication skill

1-Learn to respect others


2-Avoid being emotional
3-Maintain eye to eye contact
4-Present acceptable tone of voice and body
language
5-Do not use offensive languages
6-Learn to listen

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