What Is Management
What Is Management
What Is Management
Liaison
Build and maintain network of contacts or information
links both inside and outside the organization; use
mail, phone calls, meetings,
2. Informational
Monitor
Seek and receive information, scan periodicals, reports,
journals, other print and broadcast media, internet or
websites for issues and developments that affect the
organization; maintain environmental scanning and
personal contacts.
Disseminator
Forward information to others in the organization, send
memos and reports, make phone calls; use telefax, email
and internet to transmit information affecting the
organization.
Spokesperson
Transmits information to others through speeches, reports,
memos, e-mail, pres conference, print and broadcast
media.
3. Decisional
Entrepreneur
Acts as initiator, conceptualizer, designer and champion
of change and innovation; trigger or identify innovative
ideas, programs, projects; create a team and delegate
responsibility to others.
Disturbance Handler
Take corrective action during disputes or crises, resolve
conflicts among subordinates; adapt to environmental
crises.
Resources Allocator
Decide who gets resources, how much, when and where;
schedule, budget, set priorities.
Negotiator
Represent department or organization during
negotiation of union contrasts, sales, purchases,
budgets; represent department or organizational
interests in dealing with stakeholders.
Figure 1.1 Organizational
Stakeholders
Employees Customers
Shareholders
Competitors
Organization
Communities
Trade and Industry
Association
Suppliers
Media Governments