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    Communicating Across Cultures

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    shreedhar koirala
    Here are a few key points to consider in assigning this task: - Pakistanis have a more fatalistic attitude and may be less focused on deadlines. They prefer oral communication over documentation as well. - Indians are more likely to value documentation and have a work ethic focused on tasks being completed thoroughly and on time. - Swedes also value thoroughness and timeliness but may be less accustomed to hierarchical roles than Indians. Given these cultural factors, the Indian subordinate would likely be the best choice to assign this task to ensure it is completed perfectly and on the announced deadline. Indians have a cultural background that aligns closely with diligently meeting expectations for documented work within the timeframe required.

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    Communicating Across Cultures

    Uploaded by

    shreedhar koirala
    186 views17 pages
    Here are a few key points to consider in assigning this task: - Pakistanis have a more fatalistic attitude and may be less focused on deadlines. They prefer oral communication over documentation as well. - Indians are more likely to value documentation and have a work ethic focused on tasks being completed thoroughly and on time. - Swedes also value thoroughness and timeliness but may be less accustomed to hierarchical roles than Indians. Given these cultural factors, the Indian subordinate would likely be the best choice to assign this task to ensure it is completed perfectly and on the announced deadline. Indians have a cultural background that aligns closely with diligently meeting expectations for documented work within the timeframe required.

    Original Title

    Communicating Across Cultures(2)

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    Here are a few key points to consider in assigning this task: - Pakistanis have a more fatalistic attitude and may be less focused on deadlines. They prefer oral communication over documentation as well. - Indians are more likely to value documentation and have a work ethic focused on tasks being completed thoroughly and on time. - Swedes also value thoroughness and timeliness but may be less accustomed to hierarchical roles than Indians. Given these cultural factors, the Indian subordinate would likely be the best choice to assign this task to ensure it is completed perfectly and on the announced deadline. Indians have a cultural background that aligns closely with diligently meeting expectations for documented work within the timeframe required.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    186 views17 pages

    Communicating Across Cultures

    Uploaded by

    shreedhar koirala
    Here are a few key points to consider in assigning this task: - Pakistanis have a more fatalistic attitude and may be less focused on deadlines. They prefer oral communication over documentation as well. - Indians are more likely to value documentation and have a work ethic focused on tasks being completed thoroughly and on time. - Swedes also value thoroughness and timeliness but may be less accustomed to hierarchical roles than Indians. Given these cultural factors, the Indian subordinate would likely be the best choice to assign this task to ensure it is completed perfectly and on the announced deadline. Indians have a cultural background that aligns closely with diligently meeting expectations for documented work within the timeframe required.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 17

    Communicating Across

    Cultures
    MBA 2020 Spring
     Communication describes the process of
    sharing meaning by transmitting messages
    through media such as words, behavior, or
    material artifacts.
    Culture and Communication Process
     “Culture not only dictates who talks with whom, and
    how the communication proceeds, it also helps to
    determine how people encode messages, the
    meanings they have for messages, and the
    conditions and circumstances under which various
    messages may or may not be sent, noticed, or
    interpreted. In fact, our entire repertory of
    communicative behaviors is dependent largely on
    the culture in which we have been raised. Culture,
    consequently, is the foundation of communication.
    And, when cultures vary, communication practices
    also vary.”
    Samovar, Porter, and Jain
    The Communication Process
    Cultural communications are deeper and more
    complex than spoken or written messages.
    The essence of effective cross-cultural
    communication has more to do with releasing
    the right responses than with sending the
    “right” messages.
    —Hall and Hall
    Defining Culture
     Culture shapes a person’s values and identity
     Cultural identities stem from the differences:

    race, ethnicity, gender, class, religion,


    country of origin and geographic region.
     Cultural conflict arise because of the

    differences in values and norms of his/her


    culture and can often lead to conflict
     Understanding other’s culture facilitates cross

    cultural communications
     Cultural noise occurs in intercultural
    communication because the message intended
    by the sender (encoder) was transformed by the
    cultural lens of the receiver (decoder).
     Cultural Noise – cultural variables that

    undermine the communication of intended


    meaning
     Intercultural communication – when the

    member of one culture sends a message to a


    member of another culture
     Attribution – the process in which people look

    for an explanation of another person’s behavior


    Cultural Variables Affecting
    Communication
     Attitudes: attitudes underlie the way we behave and
    communicate and the way we interpret messages from
    other people. Ethnocentric attitudes are a particular
    source of noise in cross-cultural communication.
     Social Organization: our perceptions can be influenced

    by differences in values, approach, or priorities


    relative to the kind of social organizations to which we
    belong.
     Thought Patterns: The logical progression of

    reasoning varies widely around the world. Managers


    cannot assume that others use the same reasoning
    processes.
     Roles: societies differ considerably in their
    perception of a manager’s role. Much of the
    difference is attributable to their perception of
    who should make the decisions and who has
    responsibility for what.
     Language: Spoken or written language is a
    frequent cause of miscommunication,
    stemming from a person’s inability to speak the
    local language, a poor or too-literal translation,
    a speaker’s failure to explain idioms, or a
    person missing the meaning conveyed through
    body language or certain symbols.
     Nonverbal Communication: behavior that
    communicates without words (although it
    often is accompanied by words).
     Time: another variable that communicates

    culture is the way people regard and use


    time.
    •Monochronic time systems – time is
    experienced in a linear way
    •Polychronic time systems – tolerate many
    things occurring simultaneously and
    emphasize involvement with people.
    Developing Trust
    ◦ Improve predictability: resolve conflicts and keep
    communication open
    ◦ Develop mutual bonding through socializing and
    friendly contact
    ◦ Effective communication depends on informal
    understandings among individuals that are based
    upon trust
     When there is trust between individuals an
    implicit understanding in communication is
    present
    Growing Importance of Cross-
    Cultural communication
     Business has become more and more global
     Communicating across cultures effectively

    improves productivity and efficiency and


    promoted harmonious work environment
     It involves understanding cultural differences

    and overcoming language problems


     Dutch sociologist, Geert Hofstede, says, “the
    collective programming of the mind which
    distinguishes the members of one category of
    people from another”, and national culture as
    “that component of our mental programming
    which we share with more of our compatriots
    as opposed to most other world citizens.” In
    other words, Culture is the shared ways that
    groups of people view the world.
    Subculture?
     With borders more permeable, work place
    more diverse, an understanding of a partner’s
    cultural roots will greatly enhance the
    interpretive and interaction skills
     This will add more cultures to one culture

    making it global culture but culture is


    strongly rooted at many places and in many
    people
     Canning, a UK based Communication

    consulting firm, recommends cross-culture


    education with the big picture
    Cross Culture Education
    1. Start with studying the topography
     Even within a national boundary, there are
    natural boundaries-under the sun and in
    darker environments
    2. History of the place
     Certain events or system of governments
    that have effected the national memory?
    3. Religion or religions? –Think about Middle-
    east, different Asian countries, even the US
    3 significant roles
     These three big cultural factors can have a major
    effect on businesspeople’ communication practices
    and preferences.
    • Islamic people – prefer oral over written
    • Use of memory over documentations
    • Fatalistic attitude
     Business people round the globe are share many

    goals and problems


     Interested in making business financially viable,

    hiring and retaining good employees, developing


    marketable products, and finding reliable
    suppliers, and so forth.
     Hence, cross-cultural education is mandatory to

    excel
    Task
     Consider you as a manager of a US based
    company. You are a Nepalese and have
    Swedish, Pakistani, and Indian as your
    subordinates. You want to get the report on
    the new project get done by the earliest.
    Andrea, the Swedish guy offers to present by
    the next day. You are sure its not possible. As
    the boss who do you think, from among the
    three subordinates, can finish the task
    perfectly and on time? Why?

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