Is Deep Learning Is A Game Changer For Marketing Analytics

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• Abstract

• Definition of Deep Learning


• Introduction
• Example
• Three use cases
• Technical Note For Analysts

CONTENTS • Implications for Companies


• Accuracy rate
• Costs and Benefits
• Advantages
• Applications
• Future and Conclusion
• References
 •In the future, deep learning is likely to substantially change both
marketing strategies and customer behaviors.
ABSTRACT  •Building from not only extant research but also extensive
interactions with practice, the authors propose a multidimensional
framework for understanding the impact.
DEFINITION OF DEEP
LEARNING 
Deep learning is an AI function that mimics the
workings of the human brain in processing data
for use in detecting objects, recognizing speech,
translating languages, and making decisions.
Deep learning is delivering impressive results in AI
applications.

INTRODUCTION The technology that underpins deep learning is becoming


increasingly capable of analyzing big databases for patterns
and insights. 

It isn’t difficult to imagine a day when companies will be able


to integrate a wide array of databases to discern what
consumers want with greater sophistication and analytic power
and then leverage that information for market advantage.
EXAMPLE
 Segmentation
 Brand optimization
THREE USE CASES
 Media strategy
  Marketers take on segmentation projects to more
efficiently target customers and refine and optimize
marketing strategies.
 AI-driven market research can assist by making it
simple to build dynamic micro-segmentation models,
SEGMENTATION
create archetype segmentation for messaging design
purposes, develop attitudinal segmentation to
understand the customer mindset and optimize global
marketing investment with country clustering.
 AI-driven market research tools can deliver a brand
measurement framework centered on the customer,
accessing diverse information sources to provide a
comprehensive picture of brand health.
 This gives marketers insight about brand equity and
BRAND the actions they can take to capitalize on it most
OPTIMIZATION effectively.
 Practical applications can include a brand health
dashboard and identification of key brand loyalty
drivers.
 The right AI-driven market research tool can assist
with media planning and execution by defining
campaign success and identifying impact.
 It can bring diverse data together, including survey
information, social media and in-house sales data to
MEDIA provide recommendations that improve customer
STRATEGY interactions.
 AI-driven research can also measure ROI from media
spend and promotions and recommend channels to
optimize reach.
The first section is used to “train” the model using
algorithms that minimize the losses and that measure how
well the model fits the data. This is manipulating the data
to describe past choices. To avoid overfitting, analysts can
configure models so they are less sensitive to noise.
TECHNICAL The second section of the data is used to determine the
NOTE FOR model’s overall architecture (the number of hidden
ANALYSTS layers and the type of nonlinear transformations
between them).
The final section is used to test the predictive
accuracy.
IMPLICATIONS FOR COMPANIES

Be Be alert to the future opportunities. 

Create Create rich databases. 

Build capability through training


Build and new hires. 

Develop Develop plans for experimentation. 


 Based on our analysis, the two models that drew on
deep learning were able to predict credit card choices
with more precision than the traditional approach.
What We Found (See “How Deep Learning Can Outperform
Traditional Marketing Analytics.”) But the
improvements were not as large as we thought they
would be.
 To compare deep learning with traditional methods for
marketing analytics, we studied a large database of
click-streams, demographics, and ad exposures
relating to the credit card market from NerdWallet, a
EXPERIMENT large online vendor of credit cards, based in San
Francisco.
 We wanted to see if a multilevel deep learning model
could predict credit card choices more accurately than
traditional models.
The first model was a straightforward linear regression
of choice as a function of the individual user
demographics and card attributes.
 Each variable had a simple direct effect on choice
through one equation, with no interactions among
variables.
 Estimating sales response to marketing inputs can be a
relatively straightforward analytics exercise.
 Many organizations use a variety of classic statistical
methods and tools to simulate the effects of things like
How Deep Learning price changes and shifts in advertising, promotions,
Can Out perform and distribution.
Traditional
Marketing Analytics  It’s common for brand managers to track their
progress with simple models and online dashboards.
 In some cases, they use A/B testing: If you have a
statistical sense of how customers are likely to react to
a marketing offer, you can look for ways to adjust the
variables to improve the outcomes.
 The simple regression model had an accuracy rate of
70.5%, meaning that in 70.5% of the cases, we were
able to predict correctly which card a particular
consumer would apply for and which ones he or she
ACCURACY RATE would not apply for.
 The simple deep learning model was slightly more
accurate, at 71.7%, and the more sophisticated model
had an accuracy rating of 73%.
COSTS AND
BENEFITS
  Costs to acquire deep learning technology, staff
required to implement it, and additional data costs that
may need to be incurred.
 Finally, even with today’s fast computers, deep
learning models need huge amounts of computer
power and may experience long run times.
 This becomes a real limitation if real-time
implementation is required. 
Advantage is tied to the
technical criteria used for
This improves the model of
estimating success. Traditional
consumer response and the
statistical methods use the
probability that predictions will
ability to describe historical
actually occur.
relationships as the criteria for
success. 

ADVANTAGES
DISADVANTAGES

• A major drawback of deep learning is that it's difficult to identify which variables drive
the biggest response.
 Deep learning might also be used to design
APPLICATIONS products to meet consumers’ personal needs,
which could then be produced and delivered
through automated 3D printing systems.
Improve estimates of market response to help
Improve
maximize profit and marketing ROI, 

THOUGHTS ABOUT
Reveal new opportunities for product THE FUTURE AND
Reveal CONCLUSION
development, and

Allow for more targeted product design,


Allow
distribution, promotion, and media optimization.
  P. Dhillon and S. Aral, “Modelling Dynamic
User Interests: A Neural Network Approach,”
working paper, MIT Sloan School of
REFERENCES Management, Cambridge, Massachusetts,
2019.
 https://www.kaggle.com

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