Managerial Communication Introduction

Introduction
Managerial Communication
Management – A Simple Idea?
 Management is responsibility for the

performance of a group of people.
Management – a simple idea?
 To carry out this responsibility, you must

influence others, which means you must
make a difference not only in what they do
but in the thoughts and feelings that drive
their actions.
Management Skills for the 21st Century
 Technical Skills
 Interpersonal Skills
 Visionary Skills
Mintzberg’s “Roles of Managers”
 What are the 3 conceptual categories of

managers’ roles?
 What roles fall into the 1st category?
 What roles fall into the 2nd category?
 What roles fall into the 3rd category?

Managerial Work
Talk Is the Work
 One on One Conversations
 Telephonic Conversations
 Video Teleconferencing
 Presentation to Small Groups
 Public Speaking to Larger Audiences

Major Channels
 Speaking and Listening
 The Role of Writing

 Writing as career sifter
 Managers do most of their own writing
 Documents take on a life of their own
5 Steps to Successful Employee
Communication
 What are the 5 steps to successful employee
communication?
 Note the main points related to each of the 5

steps.
Communication and Strategy
“Communication is the Transfer of Meaning.”
Elements of Communication:
- Sender - Code
- Receiver - Feedback
- Message - Noise
- Medium - Effect
Non-verbal Communication
 Complement verbal communication
 Reveal the truth
 Convey information efficiently

Non-Verbal Communication
 Facial expressions  Personal appearance

 Gestures and posture  Touching behavior
 Vocal characteristics  Use of time and space
Improving Body Language: Dr Nick
Morgan
 Why is it difficult to manage body language?
 What is the first step in improving body language?
 What is the second step in improving body

language?
 How can one learn to maintain proper body

language?
Autocratic vs Democratic Style
 Note the main characteristics of
 Autocratic Leadership
 Democratic Leadership
 Laissez-Faire Leadership
Clampitt’s Two Managerial Approaches:
The Arrow Approach
 “Being able to clearly and precisely put my
thoughts into words.”
 “Speaking with credibility and authority on
topics I know about.”
 “Getting the results I want by talking to my
people.”
Underlying Assumptions
 “Being able to clearly and precisely put my

thoughts into words.”
 Assumption: What is clear and precise to one
person is clear and precise to another.
 “Speaking with credibility and authority on
topics I know about.”
 Assumption: Credibility is something the
speaker possesses and not something given
to the speaker by the audience.
Underlying Assumptions (Contd.)
 “Getting the results I want by talking to my

people.”
 Assumption: Communication is primarily a
one-way activity.
 The Arrow Managers Believe:

 Effective Expression = Effective Communication.
Advantages and Disadvantages
 Advantages:
 encourages clear thinking, lucid expression, and
organized speaking
 appropriately links communication behavior and
action
 Disadvantages:
 assumes that receivers are passive information
processors
 assumes that words are containers of meaning
Clampitt’s Two Managerial
Approaches: The Circuit Approach
 Communication effectiveness is actively
listening to my workers, so I know what
makes them happy.
 I’m effective as a manager when I am
sensitive to employees’ needs and concerns.
Then I try to communicate that sensitivity by
adapting my message to each individual.
 My communication is effective when my
employees feel included and understood.
 Listening to employees in order to make them

happy.
 Assumption: Job satisfaction is the goal of
organizational communication.
 Showing sensitivity and openness to employees
by adapting messages to each individual.
 Assumption: Messages are exclusively
interpreted in the context of interpersonal
relationships.
 Make employees feel included and

understood.
 Assumption:
 Openness is useful in all circumstances.
 Understanding will lead to agreement.
 Understanding is the primary goal and is always
more acceptable than ambiguity.
 The Circuit Managers Believe:
 Understanding = Effective Communication.
Advantages and Disadvantages
 Advantages:
 highlights some important communication skills
 Disadvantages:
 assumes that understanding always leads to
agreement
 assumes that understanding should be the
singular goal of communication
Essential Elements of Communication
Strategy
 Audience
 Purpose
 Message
 Medium
Fletcher Electronics (adapted from Prof
Kara Blackburn and Julie Lang)
 1. Communicator strategy: What was Van Dyke’s objective? What
management style did he use? What management style do you think he
should have used? How would you analyze his credibility in this situation? How
would you have enhanced your credibility if you had been Van Dyke?
 2. Audience strategy: Who was Van Dyke’s audience? Who would you have
included as an audience? How did he try to appeal to them in his letter? What
specific technique(s) would you have used?

 3. Message strategy: How did Van Dyke structure his letter? How would you
have structured it? How would you describe the tone? What tone would you
have adopted?

 4. Channel choice strategy: What channel(s) of communication would you
have used?
Assignment
 You are a communication consultant hired by

Mr. Van Dyke at the beginning of the case; he
has not yet communicated anything about
his procurement process changes. Write him
a one-page memo outlining the strategy he
should use to achieve his desired outcome.
The memo should clearly incorporate
answers to the eight italicized questions
above.

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Introduction

 Management is responsibility for the

 To carry out this responsibility, you must

 What are the 3 conceptual categories of

 What roles fall into the 1st category?

 What roles fall into the 2nd category?

 What roles fall into the 3rd category?

 One on One Conversations

 Presentation to Small Groups

 Public Speaking to Larger Audiences

 Speaking and Listening

 The Role of Writing

 Note the main points related to each of the 5

“Communication is the Transfer of Meaning.”

 Complement verbal communication

 Reveal the truth

 Convey information efficiently

 Facial expressions  Personal appearance

 What is the first step in improving body language?

 What is the second step in improving body

 How can one learn to maintain proper body

 Note the main characteristics of

 “Being able to clearly and precisely put my

 “Getting the results I want by talking to my

 The Arrow Managers Believe:

 Listening to employees in order to make them

 Make employees feel included and

 You are a communication consultant hired by

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