Introduction to Doamin &

Web Hosting

Hostway Confidential & Proprietary

 Agenda
Objective is to have a practical understanding of web hosting.

• Introduction

• Web hosting basics

• Customer experience

• Summary

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 Introduction
Individuals or small businesses purchase web hosting because they do not have the
funds or expertise to host their websites and applications on their own.

Web hosting is a service mainly for the purpose of:

• Registering a domain name
• Building a website
• Using email addresses with a customer’s own domain name

Web hosting consists of the following:

• Domain names
• DNS
• Web server space
• E-mail service
• Customer support
• Everything else

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 Are domain name and Web Hosting the Same?

Often, internet newbies cannot tell the difference between a domain name and web
hosting.

Domain Name – The Address

Hosting – The Land

Website – The House

You get a domain name, then

you get hosting, then you build
a website/create email addresses

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 1. Getting a Domain Name

• Once you decide for a name of your website, or a domain name for your email
addresses to use, you need to ‘register’ that domain name with a company licensed
to register domains.
These kinds of companies are called ‘Registrars’. Hostway has it’s own registrar
called DomainPeople

mybilliondollardomainname.?

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 2. Getting Hosting for The Domain Name

• After you register a domain, you can now buy a web hosting plan from a Hosting
company like Hostway and can then put you website(house) and email to ‘live’ at the
hosting company (land).

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 3. How do the Domain Name and Hosting
Connect?
If I got the domain name and hosting plan from the same company they automatically
connect. If they were purchased from different companies, I need to point the domain
name to the web hosting company.

WHY?

Because my website and email is ‘HOSTED’ at the hosting company

How Do I Point My Domain Name to My Web Hosting?

After registering your domain name, if you choose to host with a different company,
simply contact the Hosting company and ask for their hosting ‘Nameservers’. Then
type that information and save it into where you registered your domain and they
become automatically connected. Accommodating Changes of Nameserver
requests from clients MUST include informing them that hosting with us is not
cancelled.

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 Domain name registration

• Absolute first web hosting requirement. How is anyone going to find the website
without a domain name?

• Domains names have a format of [name][dot][TLD] like “domain.com”

• Numerous gTLDs and ccTLDs

.com.biz .us
.net .co .uk
.org .info .ca

• Domains names are sometimes called Internet real estate

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 DNS – Domain Name System

Question
Computers speak numbers. Humans speak words. Humans communicate with
computers. How?

For example, when you type www.hostway.com in your browser, how does your computer
know what that means?

Answer
The domain name www.hostway.com is translated into numbers.

Internet Users Web server

www.hostway.com DNS 216.185.130.30

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 Web hosting

• Web servers display (or serve) web

pages and any other file type

• Email servers send and receive email

for customers using their domain
name

• Servers are computers with special

software installed

Web server Email server

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 SiteControl

• Customers manage products and billing

through SiteControl

• Products included in customer’s web hosting

plan can be activated and optional add-ons
can be purchased through SiteControl

• Majority of changes can be performed

in SiteControl rather than calling Billing or
Technical Support

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 Customer support

• SiteControl is a powerful tool to manage a web hosting account, but customers like to
speak with humans. Strange, right?

• Sales Team is available Mon – Fri, between 9AM – 8PM EST

• Billing Team is available Mon – Fri, between 9AM – 6PM EST

• Technical Support is available 24/7

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 Everything else

• 24/7 Internet connection for web and email servers

• Infrastructure and administration

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 Customer Experience

1. Submits order online or with Sales agent

2. Receives welcome email

Call support
Email includes username, password and SiteControl URL

3. Logs in to SiteControl
Customer is curious and wants to explore SiteControl Call support

5. Creates email addresses in SiteControl

Configures email client to send and receive email Call support

Uploads website
Lots of testing to make sure website looks perfect Call support

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 Summary

Web hosting is a service that broadly consists of the following:

• Domain name
• DNS
• Web hosting
• E-mail
• Customer support
• Everything else

Hostway Confidential & Proprietary

 What is the first step to getting a
website online?

Getting a hosting plan Hiring a web designer, or

Securing a domain name
from a hosting provider learning HTML

Not true – people can

That’s correct – all build a website with no
That’s not it – a
the other programming
hosting plan
webhosting knowledge, but it’s not
without a domain
components won’t worth much if you
name won’t do don’t have a domain
work without a
you much good name
domain

Next
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 What is the company licensed to sell
domain names called?

A Registrar A Web hoster Domain broker

Correct! Do you That’s not

remember what That’s not it.
it. Try
is the name of Try again!
again!
Hostway’s
registrar?

GoDaddy DomainPeople DomainPlanet

That’s not That’s not

Correct! it.
it.
Next
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 Can a person have their domain name
registered with a given company and a
hosting plan from another company?

YES NO

In that case,
how will the Not true – it’s
domain name actually quite the
and hosting common practice.
plan connect?

They will connect They don’t need to connect

They will connect via the
automatically over the as there can be only be 1
domain’s nameservers domain of a kind
Internet.

That’s not That’s not

it. Correct!
it. Next
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 When you type in a domain name in
your browser, how does the browser
know where exactly to go?

It doesn’t, but all computers The bowser works the domain

have a large database of name system and gets the
domains and IP addresses domain name translated into
they point to. an IP address.

Negative – it’s not Correct – each

possible to maintain, browser and
or distribute such a operating system
database to all are equipped with
computers around the tools necessary
the world. to do this.

End
Hostway Confidential & Proprietary
 Introduction to Web Hosting

Hostway Confidential & Proprietary