Living in The It Era: Chapter 2: Assessment

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LIVING IN THE

IT ERA
Chapter 2: Assessment
2
PROBLEM
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PROBLEM 1
When you type the Web address of your favorite news Web
site in the Address bar of the Web browser, you immediately see
an error message stating that the Web page cannot be displayed.
You did not have problems accessing the Internet yesterday.
Before calling technical support, how will you attempt to
troubleshoot the problem?

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Based on my knowledge and experience the first thing I’ll do is to find the root of the problem. To
find it,

1. If my internet connection is okay


yesterday, then it might not be okay this
day. So I’ll check if I really have an
internet connection,

a. Like running other sites, if I will have


the same problem then I have a
problem with my internet. Reasons:

i. ISP might be down in my area


ii.LAN or Wireless connection
might be disconnected, so I’ll
check it.

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Based on my knowledge and experience the first thing I’ll do is to find the root of the problem. To
find it,

1. If it cannot be displayed, the reasons might


be,

a. My Internet security is blocking the website


that I want to access. So, I need to grant it an
access or I’ll disable the extension of my
internet security in my browser, but it is not
recommended.

b. The site might be down or having a


maintenance. So I’ll find news about it
specially in reddit.

c. The site might be block by my ISP, So I’ll try


using VPN to access it.

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Based on my knowledge and experience the first thing I’ll do is to find the root of the problem. To
find it,

3. Other fix that I can try,

a. Using another browser


b. Using another device
c. Checking the time and date of my
computer or phone

Then if, I still don’t resolve it. I’ll try contacting the
technical support.

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PROBLEM
2
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PROBLEM 2
When you return home to visit your parents and turn on
your new notebook computer, it does not connect automatically
to their wireless network. What is your next step?

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Based in the problem, my next step would be,

1. Since it’s a new notebook computer and I just


came home, the next thing I will do is,

a. Check if my phone automatically


connects since it’s not new and the
password is still saved. Then if it connects
automatically then I’ll proceed to “b”
b. Type the password of their wireless
network to my new notebook computer,
since it’s new and the password isn’t
saved yet so it won’t connect
automatically.
c. If my phone doesn’t automatically
connect. The reason might be because my
parents changed their wireless network
password. So, I’ll ask for it and then put
in my new notebook computer.

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Based in the problem, my next step would be,

2. If I already put the new password but it still


doesn’t connect to the wireless network the
reason might be:

a. The number of users that should be


connected to the router already reached
it limit.

b. The router has a problem, so to fix it


fast. I’ll ask permission from my
parents if I can to reset the router.

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PROBLEM
3
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PROBLEM 3
While browsing the Web, each time you click a link, the
link’s destination opens in a new browser window. You prefer to
have each link open in a new tab so that your taskbar does not
become cluttered. How will you resolve this?

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I only know three ways to fix this

1. If I search an item, under the search bar


after I search that item there a navigation
bar and there I can find the “Settings”
beside the “Tools”, so the sequence is
“Settings > Search Settings”

and under the “Where results open” I’ll


check if the ” Open each selected result
in a new browser window” is checked or
not, if it is then I’ll uncheck it and try the
result.

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I only know three ways to fix this

2. I’ll go to the browser,


1
(1) Settings > (2)Advanced

and in the very bottom click the


(1) “Restore settings to their original defaults”
then click “Reset Settings”

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I only know three ways to fix this

2. I’ll go to the browser,


1
(1) Settings > (2)Advanced

and in the very bottom click the


(1) “Restore settings to their original defaults”
then click “Reset Settings”

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I only know three ways to fix this

3. My keyboard might have a problem and always


pressing shift key sometimes where it is the shortcut
for opening new links a new browser window.

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THANK YOU !

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