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Problem Solving: Presented by

This document discusses problem solving and outlines the key steps in the problem solving process. It defines a problem as a deficit, gap, or deviation from standard that inhibits goal achievement. Problem solving involves identifying obstacles, analyzing complex situations, and devising solutions. It requires skills like team leadership, case management, communication, empathy, integrity, and honesty. The main steps outlined are gathering information, defining the problem, developing and implementing solutions, considering consequences, and making decisions. Various approaches to problem solving like routine, scientific, quantitative, and creative approaches are also summarized.

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Shikha Acharya
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137 views

Problem Solving: Presented by

This document discusses problem solving and outlines the key steps in the problem solving process. It defines a problem as a deficit, gap, or deviation from standard that inhibits goal achievement. Problem solving involves identifying obstacles, analyzing complex situations, and devising solutions. It requires skills like team leadership, case management, communication, empathy, integrity, and honesty. The main steps outlined are gathering information, defining the problem, developing and implementing solutions, considering consequences, and making decisions. Various approaches to problem solving like routine, scientific, quantitative, and creative approaches are also summarized.

Uploaded by

Shikha Acharya
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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PROBLEM SOLVING

Presented by :
Prof. (Mrs.) Triza Jiwan
Principal
College of Nursing
CMC & H, Ludhiana
• Problem:-
Deficit/gap or surplus of something or
deviation from standard or a change

• Solving:-
“invention of an alternative”
Problem solving
• Deficit / gap or surplus of something that is
necessary to achieve one’s goal
• Taking corrective action to achieve certain
goals/objectives.
• Cause of problem is a change
Problem solving

• Problem solving is the process that attempts


to identify obstacles that inhibit
accomplishment of a specific goal.
Problem Solving And Decision
Making
• Decision Making:- selection of an alternative

• Problem solving is more concerned with the

problems that has emerged because of

implementation of an earlier decision making.


Problem solving requires

• Team Leadership

• Case Management

• Client Advocacy Challenges


Who is a Problem
Solver

?
• Perceives the problem as an opportunity

• Devises the right solution for right


problem.
• Identifies problems

• Analyzes complex situations

• Solves the problem


Personal characteristics
• Desire to manage – Time
– Effort
– Energy
– Long hours of work
• Communication skills

- effective intergroup
- written reports communication
Empathy:-
Ability to understand the feelings of other
persons & to deal with the emotional aspects
of communication
Integrity & Honesty
• Morally sound & worthy of trust
• Honesty in money matters & dealing with others
• Effort to keep superiors informed
• Adherence to the full truth
• Strength of the character
• Behavior in accordance with clinical standards
• Past performance - past accomplishment
Potential Problems
Problem solving Steps
Gather
information Define problem

Implement and Develop solution


evaluate

Make decision Consider


consequences
First, you have to identify
the right key question (we’ll
consider only “how” and
“why” questions)
Approaches

• Routine approach

• Scientific approach

• Quantitative approach

• Creative approach
1. Routine approach

• Using traditional means

• Doing what has always been done

• Refer to history

• Formal rules for accomplishing tasks


2. Scientific approach
3. Quantitative approach

• Emphasis on mathematical modeling


system
• Used for cost minimization, profit
maximization etc.
• Proceeds in following manner:-
Steps Of Quantitative Approach
• Formulation of the problem
• Building a mathematical model
• Driving the answer from the model
• Testing the model to ensure practicability
• Placing constraints over use of model
• Selecting final answer
4. Creative approach
• Creativity means unusual association of
ideas.
OR
• Original and unique alternative to the
existing problem
Creative thinking

It is the process of bringing a problem before


one’s mind clearly by
• Imagining

• Visualizing

• Supposing
Creative Thinking

• It involves study and reflection rather than


action.
problem
solving

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