Diversity at Workplace: HRM 2020 Pearl Malhotra
Diversity at Workplace: HRM 2020 Pearl Malhotra
Diversity at Workplace: HRM 2020 Pearl Malhotra
HRM 2020
PEARL MALHOTRA
What would you do?
RE-ASSESS GOALS, SLOW & STEAD MIGHT BE
GO AHEAD, AIM FOR THE GOLD! (45%)
THE WAY OUT
- Diversity cannot be an organic strategy – even with targets - Already above industry levels (Talent poll!!!) – there are no sources / no
like 45% NGO / integration
- Diversity leads to better profits (as per research) - More jobs that need to be accommodated
- one decade of experience (sensitised organisation) – right - Will not overnight
place for such diversity target
- high level of attrition (?)/ No career planning (Inclusion is not full)
- What about the morale - employees as a stakeholder? *****
- Knowledge workers (hospitality industry – WFH?) - Sensitivity/ training? (other employees – currently 10-20%)
- Business decision ?
Does Diversity pay?
YES!!!!
In the case of Lemon Tree
- Operational efficiencies (e.g. If you calculate the average number of persons per room the figure
ranges from 1.1 to 1.2 which is much lower compared to other hotels)
- Higher employee satisfaction rates (Page 6 – Last para)
- Better Profits (compared to industry standards, higher return on capital employed)
- Contribution to society – Elkington’s triple bottomline of profits, people, planet (larger social
impact)
- No favours are being done – such policies are equalisers
- Challenge the concept of “merit” & “ability”
What should they be careful about?
- Current situation of PwDs (2% of our population is considered PwD compared to 10-15 global
average – indicating that most of our PwD are invisible)
- Talent pool!! (No good sources of talent, highly heterogenous, low skilled, no talent
development)
- Uncertain growth rate (Year-on-year growth rate of PwD hired is erratic, indicating that they
are not always able to hire despite the intention)
- Multiple forms of disabilities (Job Mapping, accommodation etc.)
- Operational contingencies if job mapping has not been done well
- Assumptions of reverse discrimination (need for sensitivity and inclusion training)