Investigate The Problem or Issue

The document discusses different types of problems and issues. It defines problems as questions or difficulties that need to be solved and issues as topics that people disagree on. Various types of problems are described such as routine, non-routine, wicked, vicious, complex, and interpersonal problems. Examples are provided for each type.

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Investigate The Problem or Issue

Uploaded by

Hania Sheikh

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Download as PPTX, PDF, TXT or read online on Scribd

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TOPIC 5: INVESTIGATE

THE PROBLEM AND

ISSUES
What is a Problem?
“Problem could be define as:
i. A question to be considered, solve or answered
ii. A situation, matter or person that presents a
perplexity or difficulty
iii. A misgiving, objection or complaint.”
www.thefreedictionary.com
“Problem are what people have
when they want something and
don’t know how to get it.”
Tudor Rickards in “Creativity and Problem
Solving at Work”
Different Types of Problems

Wicked Vicious

Non
Complex
Routine

Types of Moral
Routine
Problems Dilemma
Different Types of Problems

Persisten
Critical
t

Urgent Interpersonal

Types of
Unfamiliar Problems
Management
Explanation of Different Types of Problems
In a routine problem, the problem solver knows a solution
Routine method and only needs to carry it out. Example: Training
Coordinator searching for a lecturer for his course.

In a non-routine problem, the problem solver does not initially

Non know a method for solving the problem. Example: Any
Routine problems that the problem solver rarely encounter.

Situation which important problem solving decisions commit

Wicked those involved to one solutions and excluding other
possibilities. Example: Decision to build a multi-storey car park
on a piece of land. Anything that involve a ‘no turning back’
decision.

Problems in which obvious solutions create bigger problems.

Vicious Example: Any problems involved sensitive issues have the
tendency to become vicious problem.
Explanation of Different Types of
Problems
Problem which involved many variables, many constraints and
Complex many parties involved. Example: The problem of ‘Today there
are too many illegal and also legal immigrants in Malaysia.’

A situation in which one ought to do A, and one ought to

Moral do B, but one cannot do both A and B. Example: One
Dilemma ought to help save his family, but in order to save his
family, one must tell a lie but telling a lie is morally
unacceptable.
Problem which you have not had the chance to face. Example:
Unfamiliar Trying to lead a team in a negotiation with supplier for the first
time.

A problem that needs a decision or a solution right now.

Urgent Example: How to stop a man from bleeding from a
gunshot wound.
Explanation of Different Types of
Problems
Life and Death Situation. Example if a patient are not being
Critical given a blood transfusion in the next 5 minutes his heart will
stop beating.

Problems which keeps on coming. Example: The loud banging

Persistent noise cause by the piling machines in the construction site
next to your office from 9am to 6 pm everyday.

Problem between 2 or more human beings which affected their

Inter lives. Example: The store officer does not process your
personal material request form as soon as possible due to you have not
paid back $100 that you have borrowed from him 6 months
ago.
Problems that arise in the field of management.
Manage Example: How should a HR officer distribute 3 new
ment workers in a factory where 7 Department is short of 24
workers.
What is an issue?
 The word issue has been used with various meanings since
the Middle Ages. For most of that time, English speakers
have talked about issues, but rarely have they had issues.
 Issue derives from classical Latin exitus: “to go out.”
 "Issue" is associated with difficult decisions and
disagreements. We use "issue" in a similar way to
"problem" or "trouble", but it also has another meaning. It
can mean a topic that people are talking about or
disagreeing on.
Different type of issues
 Social issues
 Political issues
 Economic issues
 Environment issues
 Criminal issues
 Current issues
 Employability issues
 Racism issues
 Education issues
 Health issues
 Ethical issues
 Social media issues
Explanation of Different Types of
Issues
Issues Explanations
Social Amongst teenagers (drug abuse,
baby abortion)

Political Political Parties

Economic -SST is one the current issues in

Malaysia. Whether or not people
believe it or not, SST has
contributed a lot to the country.
-The falling value of the ringgit
(RM)
Issues Explanations
Environment Air pollution from industrial and
vehicular emissions; water
pollution from raw sewage;
deforestation; smoke/haze from
Indonesian forest fires
Criminal Killing, baby dumping, rape
Current House price, Fuel
Explanation of Different Types of
Issues
Issues Explanations
Employability It could be because the population
is too big or because the are lesser
new private employers. The
graduates too picky in selecting
the jobs
Racism Unity, respect other’s religion
Education Scholarship, bursaries, study loan
Issues Explanations
Health Unhealthy lifestyle
Ethical Academic works, employer and
employee
Media Social FB, Twitter, IG