WHAT IS TELEGARM?

Telegram is a messaging app with a focus on speed and

security, it’s super-fast, simple and free. You can use
Telegram on all your devices at the same time — your
messages sync seamlessly across any number of your
phones, tablets or computers.

With Telegram, you can send messages, photos, videos

and files of any type (doc, zip, mp3, etc), as well as create
groups for up to 200,000 people or channels for
broadcasting to unlimited audiences. You can write to
your phone contacts and find people by their usernames.
As a result, Telegram is like SMS and email combined —
and can take care of all your personal or business
messaging needs. In addition to this, we support end-to-
end encrypted voice calls.
 SECTION A:
RESPONDENT
BACKGROUND
 GENDER

25%

Based on the survey, the pie chart shows the

75% majority of gender is Female with 75% which
is 15 respondents and Male with 25% which is
5 respondents

FEMALE MALE
AGE

5% 5% 15%
From the information shown in this the pie
chart, the majority range age is 18 years until
25 years with 75% which is 15 respondent,
followed by 17 years and below with 15%
75% which is three respondent and lastly 26 years
until 35 years and 36 years old and above
with 5% which represents one respondent..
18 – 25 years
17 years and below
26 – 35 years

36 years and above

Level of Education

[PERC
ENTAG
[PERC
E]
[PERC
ENTAG The evidence from this pie chart shows that
[PERC
many of the respondents are having Degree
ENTAG ENTAG
E]
E] with 65%, which is 13 respondents. The
E]
second-highest level of respondent’s education
is SPM with 20%, which is four respondent.
DEGREE Next, the level of respondent’s education is
Diploma which is two respondents with 10%.
The level of respondent’s education is STPM
SPM represent 5% which is one respondent.

DIPLOMA

STPM
 SECTION B:
PERCEIVED USER
SATISFACTION
1. Overall, I am satisfied with how easy it is to use Telegram

According to the bar chart, the highest bar

is 12 respondents, with 60% voted 5 for
Strongly Agree that they are satisfied with
how easy it is to use Telegram overall. Then,
there are eight respondents, with 40% who
voted 4 to Agree that they are satisfied with
how easy it is to use Telegram overall. No
one respondent voted 3 for Neutral, 2 for
Disagree, and 1 for Strongly Disagree for
this question.
2. It was simple to use Telegram

According to the bar chart, the highest

bar is 14 respondents, with 70% voted 5
for Strongly Agree that they feel simple
using Telegram. Then, there are six
respondents, with 30% who voted 4 to
Agree that they feel simple using
Telegram. No one respondent voted 3 for
Neutral, 2 for Disagree, and 1 for
Strongly Disagree for this question.
3. I was able to complete the tasks and scenarios quickly using Telegram

According to the bar chart, the highest bar is 16

respondents, with 80% voted 5 for Strongly Agree
that they were able to complete the tasks and
scenarios quickly using Telegram. Then, there are
three respondents, with 15% who voted 4 to Agree
that they were able to complete the tasks and
scenarios quickly using Telegram. Next, there isis
one respondent with 5% who voted 3 for Neutral
that they were able to complete the tasks and
scenarios quickly using Telegram. No one
respondent voted 2 for Disagree and 1 for Strongly
Disagree with this question.
4. I felt comfortable using Telegram

According to the bar chart, the highest

bar is 13 respondents, with 65% voted 5
for Strongly Agree that they felt
comfortable using Telegram. Then, there
are seven respondents, with 35% who
voted 4 to Agree that they felt
comfortable using Telegram. No one
respondent voted 3 for Neutral, 2 for
Disagree, and 1 for Strongly Disagree for
this question.
5. It was easy to learn to use Telegram

According to the bar chart, the highest bar is 16

respondents with 80% voted 5 for Strongly Agree that
they feel easy to learn to use Telegram. Then, there are
two respondents, with 10% who voted 4 to Agree that
they feel easy to learn to use Telegram. Next, there are
two respondents with 10% who voted 3 for Neutral that
they feel easy to learn to use Telegram. No one
respondent voted 2 for Disagree and 1 for Strongly
Disagree with this question.
6.I believe I could become productive quickly using Telegram

According to the bar chart, the highest bar is 16

respondents, with 55% voted 5 for Strongly Agree that
they believe they could become productive quickly using
Telegram. Then, there are eight respondents, with 40%
who voted 4 to Agree that they believe they could become
productive quickly using Telegram. Next, there is one
respondent with 5% who voted 3 for Neutral that they
believe they could become productive quickly using
Telegram. No one respondent voted 2 for Disagree and 1
for Strongly Disagree with this question.
7. Telegram gave error messages that can clearly told me how to fix the
problems

According to the bar chart, the highest bar is nine

respondents, with 45% voted 5 for Strongly Agree that
Telegram gave error messages that can clearly told them
how to fix the problems. Then, there are seven respondents
with 35% who voted 4 for Agree that Telegram gave error
messages that can clearly told them how to fix the
problems. Next, there are four respondents with 20% who
voted 3 for Neutral that Telegram gave error messages that
can clearly told them how to fix the problems. No one
respondent voted 2 for Disagree and 1 for Strongly
Disagree with this question.
8. Whenever I made a mistake using Telegram, I could recover easily and
quickly

According to the bar chart, the highest bar is nine

respondents with 45% voted 5 for Strongly Agree that
they can recover easily and quickly whenever they make
a mistake. Then, there are six respondents with 30% who
voted 4 for Agree that they can recover easily and quickly
whenever they make a mistake. Next, there are five
respondents with 25% who voted 3 for Neutral that they
can recover easily and quickly whenever they make a
mistake. No one respondent voted 2 for Disagree and 1
for Strongly Disagree for this question.
9. The information (such as online help, on-screen messages and other
documentation) provided with this system was clear

According to the bar chart, the highest bar is nine

respondents, with 45% voted 4 to Agree that the
information provided with this system was clear. Then,
there are seven respondents with 35% who voted 5 for
Strongly Agree that the information provided with this
system was clear. Next, there are four respondents with
20% who voted 3 for Neutral that the information
provided with this system was clear. No one respondent
voted 2 for Disagree and 1 for Strongly Disagree with this
question.
10. It was easy to find the information I needed

According to the bar chart, the highest bar is 15

respondents, with 75% voted 5 for Strongly Agree that
they feel easy to find the information they needed. Then,
there are four respondents, with 20% who voted 4 to
Agree that they feel easy to find the information they
needed. Next, there is one respondent with 5% who voted
3 for Neutral that they feel easy to find the information
they needed. No one respondent voted 2 for Disagree and
1 for Strongly Disagree with this question.
11. The information was effective in helping me complete the tasks and scenarios

According to the bar chart, the highest bar is 12

respondents, with 50% voted 5 for Strongly Agree
that the information was effective in helping them
complete the tasks and scenarios. Then, there are
seven respondents, with 35% who voted 4 to Agree
that the information was effective in helping them
complete the tasks and scenarios. Next, there is
one respondent with 5% who voted 3 for Neutral
that the information was effective in helping them
complete the tasks and scenarios. No one
respondent voted 2 for Disagree and 1 for Strongly
Disagree with this question. 
12. The organization of information on the system screens was clear

According to the bar chart, the highest bar is ten

respondents, with 50% voted 5 for Strongly Agree that
the organization of information on the system screens
was clear. Then, there are eight respondents, with 40%
who voted 4 to Agree that the organization of information
on the system screens was clear. Next, there are two
respondents with 10% who voted 3 for Neutral that the
organization of information on the system screens was
clear. No one respondent voted 2 for Disagree and 1 for
Strongly Disagree with this question.
13. The interface of this system was pleasant

According to the bar chart, the highest bar is 13

respondents, with 65% voted 5 for Strongly Agree that
the interface of this system was pleasant. Then, there
are five respondents, with 25% who voted 4 to Agree
that the interface of this system was pleasant. Next,
there are two respondents with 10% who voted 3 for
Neutral that the interface of this system was pleasant.
No one respondent voted 2 for Disagree and 1 for
Strongly Disagree with this question.
14. I liked using the interface of this system

According to the bar chart, the highest bar is 14

respondents, with 70% voted 5 for Strongly Agree that
they liked using the interface of this system. Then, there
are five respondents, with 25% who voted 4 to Agree that
they liked using the interface of this system. Next, there is
one respondent with 5% who voted 3 for Neutral that
they liked using the interface of this system. No one
respondent voted 2 for Disagree and 1 for Strongly
Disagree with this question.
15. This system has all the functions and capabilities I expect it to have

According to the bar chart, the highest bar is 15

respondents, with 75% voted 5 for Strongly Agree that
this system has all the functions and capabilities they
expect it to have. Then, there are four respondents with
20% who voted 4 to Agree that this system has all the
functions and capabilities they expect it to have. Next,
there is one respondent with 5% who voted 3 for Neutral
that this system has all the functions and capabilities they
expect it to have. No one respondent voted 2 for Disagree
and 1 for Strongly Disagree with this question.
16. Overall. I am satisfied with this system

According to the bar chart, the highest bar is 15

respondents, with 75% voted 5 for Strongly Agree that
overall, they are satisfied with this system. Then, there
are five respondents with 25% who voted 4 to Agree that
overall, they are satisfied with this system. No one
respondent voted 3 for Neutral, 2 for Disagree, and 1 for
Strongly Disagree for this question.
 SECTION C :
COMMENTS/
SUGGESTION
 Comments : Suggestion :
Based on the survey, the respondent has a few Based on the survey, many respondents stated that
comments about Telegram. Many of them mentioned Telegram should have a status or story like
that they did not want any notification whenever one WhatsApp for be more interesting. They also
of their contacts join Telegram. According to them, suggested that Telegram should make video calls for
these features make many of them missed important groups to make it easier for them to communicate.
chat. The respondents also pointed out that the users Telegram also needs to have more things that are
should always use Telegram to connect with everyone able to attract users as more attractive stickers.
as they use WhatsApps all the time. Telegram can Respondents also indicated that they should prohibit
make them improve their consumption and can learn all Telegram groups from spreading nude and
more about the benefits of Telegram others. According to them, Telegram can make this
application comparable to other high quality
applications.
QUESTION
Is there any problem or issue with the website/mobile app?
What is the problem?

Based on my observations on the feedback of all

respondents, I can conclude that the issue with
Telegram is they don’t have any features that
can stimulate the users to communicate with
their contacts. If we can notice, we already know
who and our purpose every time we want to open
Telegram. It makes users feeling boring and not
excited when using Telegram.
Are the users satisfied with the website/mobile app?

Based on my observations on the feedback of all

respondents, the users are being not sure in Telegram
gave error messages that can clearly told them how to fix
the problems, that they can recover easily and quickly
whenever they make a mistake and they can recover
easily and quickly whenever they make a mistake. The
users satisfied with Telegram in overall. Other than that,
the users are satisfied with Telegram as altogether.
What is your suggestion to improve user experience with this
website/mobile app?

Based on my observations on the feedback of all respondents,

my suggestion to improve user experience with Telegram is to
enhance their features. They should create one section for
notification to informing the users whom their contacts just new
in Telegram. By this way, it can prevent users from missing
important chat. They also should make stories or status for the
users can know what their connections are doing. They also
should make video calls for groups for more comfortable for
them to communicate with their contacts. These ways can
stimulate users to share something with their contacts.
 THE END,
THANK YOU..