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HBO Module 5 - Communication

This document outlines key aspects of communication in organizations. It discusses the communication process, including sender, message, channel, receiver, feedback, and environment. It covers learning outcomes, rules of engagement, and topics like methods of communication, functions, goals, and barriers. The document provides information on improving communication in organizations through creating a communication-friendly space and keeping communication channels open.

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Lorraine Dela Cruz
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218 views50 pages

HBO Module 5 - Communication

This document outlines key aspects of communication in organizations. It discusses the communication process, including sender, message, channel, receiver, feedback, and environment. It covers learning outcomes, rules of engagement, and topics like methods of communication, functions, goals, and barriers. The document provides information on improving communication in organizations through creating a communication-friendly space and keeping communication channels open.

Uploaded by

Lorraine Dela Cruz
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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HUMAN BEHAVIOR IN

ORGANIZATION
AGENDA
A. Learning Outcomes
B. Rules of Engagement
C. Discussion of the Lesson
D. Deepening
E. Synthesis
F. Task Analysis
LEARNING OUTCOMES
At the end of this lesson, the students
should be able to:
1. Learn the whole communication process.
2. Appreciate the importance of
communication in the workplace.
3. Familiarize oneself with the basic
methods of interpersonal communication
and its function.
RULES OF ENGAGEMENT

 Read the textbook and the assigned article


 Active participation in class
 Respect each other
 Listen to the person who is sharing his/her
ideas during the class discussion
TOPICS
COMMUNICATION

Definition And Importance Of


Communication
The Communication Process
Basic Methods Of Interpersonal
Communication
Functions of Communication
TOPICS
COMMUNICATION

Basic Goals of Communication


Barriers to Communication
Kinds of Communication Flow
Improving Communication in
Organizations
THINK ALOUD

What is COMMUNICATION?
COMMUNICATION

 Communication is defined as the transfer of


information including feelings, and ideas,
from one person to another.
 Its goal is to have the receiver understand the
message as it was intended.
THE IMPORTANCE OF
COMMUNICATION
Through communication, individual members
of the organization will know the important
concerns such as:
1. What their organization is
2. What objectives their organization wants to
achieve
3. What their roles are in achieving those
objectives
4. How they will achieve those objectives
5. Who the individual members of the
organization are
IMPORTANCE OF EFFECTIVE
COMMUNICATION IN AN
ORGANIZATION
Communication keeps the foundation of
motivation.
Communication acts as a source of
information and helps in the decision
making process and helps in identifying the
alternative course of action.
Communication also helps in building
people’s attitude.
IMPORTANCE OF EFFECTIVE
COMMUNICATION IN AN
ORGANIZATION
In the current business scenario, no
business can survive in isolation.
Socializing is very important and
communication is the tool that helps in
socializing.
Communication helps in the controlling
process of management. 
It is instrumental in raising the morale of
the employees.
INCREASING JOB SATISFACTION
THE COMMUNICATION PROCESS
Communication is a two-way process
between the sender and the receiver.

There are six components of an


effective communication.:
1. Sender
2. Message
3. Channel
4. Receiver
5. Feedback
6. Environment
THE SENDER
The sender is also called
as, communication source
He/she is the person who
makes the attempt to send
a message which should
be spoken, written, in sign
language, or non-verbal to
another or a group of
persons.
THE MESSAGE

Message is a purpose or an idea to be


conveyed in a communication event
It is the actual physical product as a result
of encoding.
e.g. speech, written document, gestures, etc.
THE MESSAGE

How the message is received is influenced


by the following factors:

1. Clarity of the message


2. Alertness of the receiver
3. Complexity and length of the message
4. How the information is organized
TWO COMPONENTS OF MESSAGE:

1. Thought or conceptual
component of message –
this is contained in the
words, ideas, symbols, and
concepts chosen to relay
the message; and
TWO COMPONENTS OF MESSAGE:

2. Feeling or emotional
component of the message –
this is contained in the intensity,
force, demeanor, and
sometimes the gesture of the
communicator or sender.
- this enriches and clarifies
the message and its effect is to
give the message its full
meaning.
THE CHANNEL
The channel is the medium through
which the message travels. It consists of
various types which are as follows:
1. Face-to-face
2. Telephone and mobile phones
3. E-mail
4. Written memos and letters
5. Posted notices
6. bulletins
TWO CLASSIFICATION OF
COMMUNICATION CHANNELS

1. Formal – communication of policies,


procedures, and other official
announcements
2. Informal – do not follow the chain of
command
COMMUNICATION CHANNELS
FORMAL INFORMAL
•Used in •Usually used with
professional setting friends and family
(e.g. forms)
•No slang •Contains
shortened version
of words
•Pronounce words •Contains slangs
correctly words
What is GRAPEVINE?

Grapevine is a type of informal channel


that transfer information through networks
of friendships and acquaintances.
Its advantage is transmitting information
quickly and efficiently.
Its disadvantage is that it can transmit
incorrect or untimely information.
THE RECEIVER
The receiver is the person
receiving a message
One who interprets and
understands the message
Interpretation can be
influenced by various
factors such as age, gender,
beliefs, past experiences,
cultural influences, and his
individual needs
THE FEEDBACK
Feedback refers to the process of
communicating how one feels about
something another person has done or said.
It is difficult to know whether the message
was received and understood without
feedback. A feedback provides a clue to the
sender of information whether the message
he sent was received as intended.
THE FEEDBACK
How are you
I think we made
getting along
a mistake in
with our new
recruiting these
recruits?
people.

FEEDBACK
THE ENVIRONMENT

The environment refers to the


circumstances in which messages are
transmitted and received.
In an environment of trust and confidence,
messages are more easily transmitted even
if these messages are controversial.
THE NOISE

Noise refers to anything that disrupts


communication, including the attitude and
emotions of the receiver.
It includes loud music, the feeling of sorrow,
children playing in the background, and may
others.
BASIC METHODS OF INTERPERSONAL
COMMUNICATION
1. Verbal

2.Written

3. Non-verbal
Communication
FUNCTIONS OF COMMUNICATION

1. Information Function

2. Motivation Function
FUNCTIONS OF COMMUNICATION

3. Control Function

4. Emotive Function
BASIC GOALS OF EFFECTIVE
COMMUNICATION
1. To gain goodwill

2. To inquire
BASIC GOALS OF EFFECTIVE
COMMUNICATION
3. To inform

4.To persuade
BARRIERS TO COMMUNICATION
1. Filtering
2. Selective perception
3. Information overload
4. Emotions
5. Language
6. Communication apprehension
7. Absence of feedback
8. Physical separation
9. Lack of credibility of the sender
BARRIERS TO COMMUNICATION
1. Filtering – refers to
the manipulation of
information so that it
will be seen more
favorably by the
receiver
BARRIERS TO COMMUNICATION
2. Selective Perception – receivers selectively
see and hear messages based on their needs,
motivations, experience, background, and
other personal characteristics

- people have different


perception of reality
- what they see is what
they call reality.
BARRIERS TO COMMUNICATION
3. Information overload – this refers to the
condition in which information inflow
exceeds an individual’s processing
capacity.
- when this happens, the
person can no longer
understand clearly
whatever information is
sent to him
BARRIERS TO COMMUNICATION
4. Emotions – The
receiver’s feelings
affect his ability to
understand any
message sent to
him.

- One cannot receive a message as clearly


as when he is not angry, excited, or
afraid.
BARRIERS TO COMMUNICATION
5. Language – Words
do not always mean
the same thing to
different people.
This poses a barrier
to communication.
- The best thing to do when delivering a
message is that the sender must use
words that are commonly used by the
audience.
BARRIERS TO COMMUNICATION

6. Communication Apprehension
- It refers to the undue tension and anxiety
about oral communication, written
communication, or both.
BARRIERS TO COMMUNICATION
7. Absence of Feedback – It does not
provide the sender the opportunity to
correct misimpressions about the
message sent. Also, without feedback, the
sender will not know if the message was
received at all.
BARRIERS TO COMMUNICATION
8. Physical Separation –
It refers to
interferences to
effective
communication
occurring in the
environment where the e.g. walls, wrong
communication is timing, distances
undertaken. between people,
intimidating people
BARRIERS TO COMMUNICATION

9. Lack of Credibility of the Sender –


Depending on the credibility of the sender,
messages can get through the channel to
the receiver. If the sender has low
credibility, the message is likely to be
ignored.
KINDS OF COMMUNICATION FLOW

UPWARD DOWNWARD HORIZONTAL


IMPROVING COMMUNICATION IN
ORGANIZATIONS

1. Create A Communication-Friendly
Space
2. Keep Communication Constant
3. Uncover Communication Issues
4. Hold Weekly Town Hall Meetings
5. Ask For Your Employee’s Feedback
6. Communicate Face To Face
7. Master Your Body Language
IMPROVING COMMUNICATION IN
ORGANIZATIONS

8. Don’t Over-Communicate
9. Take Time To Listen
10. Personalize Your Communications
11. Be authentic
12. Incorporate Team Building Games
13. Try The One Up, One Down Exercise
DEEPENING
In a yellow pad paper, kindly write
your answer for the given instruction
below:

Identify a successful organization in


your area. Describe the role played by
communication in its success.
SYNTHESIS

How could effective communication


help you as a student? Explain your
answer.
TASK ANALYSIS
Group yourselves composed of 5-6
members. Make a short skit that will
illustrate effective communication in an
organization. Make sure that each member
of the group will take part of this role
playing activity.
Rubrics for Scoring:
Organization – 10 PTS
Relevance - 10 PTS TOTAL = 30 PTS
Participation - 10 PTS
Thank you!
References:
Medina, R.G. (2011). Human Behavior in
Organization. Rex Bookstore
McShane, V.G. (2012). Organizational
Behavior: Emerging Knowledge, Global
Reality, Sixth Edition.
http://www.edukart.com/blog/importance-
of-effective-communication-in-an-organiz
ation
/
https://
www.officevibe.com/blog/improve-comm

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