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Constructing A C-Chart

A C-chart was constructed to monitor the number of weekly customer complaints at a large hotel over 10 weeks. The center line (CL) was calculated as the total number of complaints (22) divided by the number of samples (10 weeks), which equals 2.2 complaints per week. The upper control limit (UCL) was calculated as the CL plus 3 times the standard deviation (2.2), which equals 6.65 complaints. The lower control limit (LCL) was calculated as the CL minus 3 times the standard deviation (2.2), which equals 0 complaints.

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Mostak Tahmid
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48 views2 pages

Constructing A C-Chart

A C-chart was constructed to monitor the number of weekly customer complaints at a large hotel over 10 weeks. The center line (CL) was calculated as the total number of complaints (22) divided by the number of samples (10 weeks), which equals 2.2 complaints per week. The upper control limit (UCL) was calculated as the CL plus 3 times the standard deviation (2.2), which equals 6.65 complaints. The lower control limit (LCL) was calculated as the CL minus 3 times the standard deviation (2.2), which equals 0 complaints.

Uploaded by

Mostak Tahmid
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Constructing a C-Chart:

Week Number of
The number of Complaints
weekly customer 1 3
complaints are 2 2
monitored in a 3 3
large hotel. 4 1
Develop a three 5 3
sigma control limits 6 3
For a C-Chart 7 2
using the data table 8 1
On the right. 9 3
10 1
Total 22
Calculate CL, UCL, LCL

 Center line (c bar):

#complaints 22
CL    2.2
# of samples 10

 Control limits for ±3σ limits:

UCL  c  z c  2.2  3 2.2  6.65


LCL  c  z c  2.2  3 2.2  2.25  0

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