Evolution of E-Commerce
Evolution of E-Commerce
E-commerce
SOURCE: Based on data from eMarketer, Inc., 2005a; Shop.org and Forrester Research,
2005; Forrester Research, 2004.
The Growth of B2B E-commerce
Figure 1.6, Page 25
SOURCE: Based on data from e-Marketer, Inc., 2005; U.S. Department of Commerce, 2005;
authors’ estimates.
Technology and E-commerce in Perspective
• The Internet and Web are just two of a long
list of technologies, such as automobiles and
radio, that have followed a similar historical
path.
• Although e-commerce has grown explosively,
eventually its growth will cap as it confronts
its own fundamental limitations.
Potential Limitations on the Growth of B2C E-
commerce
• Expensive technology
• Complex software interface
• Sophisticated skill set
• Persistent cultural attraction of physical
markets and traditional shopping experiences
• Persistent global inequality limiting access to
telephones and computers
The Visions and Forces Behind E-commerce: 1995–
2000
• For computer scientists, vindicated a vision of universal
communications and computing environment that could be
accessed by everyone
• For economists, vision of a perfect Bertrand market and
friction-free commerce
• For entrepreneurs, their financial backers and marketing
professionals, e-commerce represented an extraordinary
opportunity to return far above normal returns on
investment.
Predictions for the Future
• Technology of e-commerce will continue to propagate through
all commercial activity
• E-commerce prices will rise to cover the real cost of doing
business on the Web and pay investors reasonable rate of
return
• E-commerce margins and profits will rise to levels more typical
of all retailers
• In B2C and B2B, traditional Fortune 500 companies will play
growing and dominant role
• Number of successful pure online companies will decline and
most successful e-commerce firms will adopt mixed “clicks and
bricks” strategies
• Growth of regulatory activity worldwide
Understanding E-commerce: Organizing
Themes
• Technology: Development and mastery of
digital computing and communications
technology
• Business: New technologies present
businesses and entrepreneurs with new ways
of organizing production and transacting
business
• Society: Intellectual property, individual
privacy, and public policy