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How To Deal With Hostile Questions During

The document provides tips for handling hostile questions after a presentation. It advises maintaining a confident demeanor and keeping answers short, clear and loud. The presenter should control the situation by stopping disputes and not getting drawn into minor issues. When asking questions, the presenter should be polite but direct people who waste time. Questions should be analyzed for their intent before responding. If a question is unanswered, the presenter can acknowledge it or redirect to the audience rather than guessing. Overall, the presenter needs to remember to answer questions calmly and think before responding to maintain their credibility.

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55 views7 pages

How To Deal With Hostile Questions During

The document provides tips for handling hostile questions after a presentation. It advises maintaining a confident demeanor and keeping answers short, clear and loud. The presenter should control the situation by stopping disputes and not getting drawn into minor issues. When asking questions, the presenter should be polite but direct people who waste time. Questions should be analyzed for their intent before responding. If a question is unanswered, the presenter can acknowledge it or redirect to the audience rather than guessing. Overall, the presenter needs to remember to answer questions calmly and think before responding to maintain their credibility.

Uploaded by

Tanya
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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HOW TO D EAL WIT H HOSTIL E

QUEST IONS DUR ING AF TE R


P RESE NTATION?
Сonfident look
The impression with
which the audience
leaves the
presentation depends
on how you will
behave while
answering the
questions after
presentation. Your
answers should be
short, clear and loud
enough.
Situation control

Do not let yourself be involved in


disputes on minor and insignificant
issues, try to stop disputes between
listeners at the moment they arise.
Controlling
who ask questions
A lot of trouble can be
caused by people who like
beating around the bush,
and who flaunt themselves.
It is easy to cope with the
first ones by softly
specifying their statements,
while not forgetting to note
the positive direction of the
phrases. And with the latter,
you must show maximum
politeness.
Analysis of questions
After listening to the question, you
have a few seconds to assess its focus.
Are you being asked for additional
information or do they want to catch
on contradictions? Are you being
asked to repeat what you have not
heard or understood? It is possible
that there is no question as such, but
simply a person wants to express his
opinion. If he assesses your
presentation positively, then express
your gratitude, but do not allow to
waste time on those statements that
are not related to the topic of the
presentation.
Responding to unanswered questions

In the event that you were asked a


question, the answer to which you do not
know, you can:
 use one of the standard phrases,
 or redirect it to the audience.
 or express a point of view on this
question without answering it. "I don't
know the exact answer, but I have a few
thoughts on this."
You Need to remember
 Answer questions as they come.
 Your speech can lose its effect if you do not
do well in answering audience questions.
 Most of the questions will be aimed at
explaining the incomprehensible places of
your speech, and not at your personality.
 Do not be afraid to ask again if the question
is asked in an incomprehensible form for
you or is posed incorrectly.
 Don't get nervous and always think about
your answer.

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