Software Requirements Engineering

Lecture # 3

Requirements Elicitation Techniques - I

 Requirements Elicitation
Requirements elicitation is the process of gathering the requirements

In this process the technical professionals in the organization like software developers or
the requirements engineers work together with the users of the systems to find the
problems that needs to be solved

Requirements elicitation techniques are methods used by analysts to determine the

needs of the users, so that systems can be built with a high probability of satisfying those
needs.

Requirements elicitation process includes a chain of processes that interact with each
other to produce requirements documentation
Requirements Elicitation Process
 Requirements Elicitation Techniques
 Interviews

 Questionnaires

 Background Reading

 Introspection

 Social Analysis

 Requirements Workshops

 Brainstorming and Idea Reduction

 Story Boarding

 Role Playing

 Prototyping

 Requirements Reuse
Covered in this lecture Will be covered in future lectures
 Methods of Collecting Data

 Qualitative Data and Quantitative Data

 Qualitative data is data that is mainly words, sounds or images.

 Quantitative data is data that is mainly numbers.

 Structured and Unstructured Data

 Structured data is unstructured data is relatively

organized, disorganized.

 Structured data can be produced by closed questions, unstructured

data can be produced by open questions.
 Interviews

One of the most important, popular, and most commonly used

requirements gathering techniques is the user interview

A simple, direct technique that can be used in virtually every situation.

In this method the requirement engineering analyst’s discuss with different
types of the stakeholders to understand the requirements of the system

There are two main types of interviews::

 Closed Interviews

 Open Interviews
 Interviews

 Closed Interviews

 In closed interviews the requirements engineer prepares some

predefined questions and he tries to get the answers for these
questions from the stakeholder’s

 Open Interviews

 In open interviews the requirements engineer does not prepares any

predefined questions and he tries to get the information from the
stakeholder’s in open discussions

 He mostly concentrates on finding the stakeholder’s expectation on

the system
 Interviews

Generally the interviews start with predefined questions

However in the process of interview a lot of different considerable things

may arise that leads to open discussion

Interviews are effective for understanding the problem in the existing

system and to find the requirements of the stakeholders

To make the interview session effective the requirements engineer and the
stakeholders has to perform in the following ways::

 Interviewer should be patient enough to listen the stakeholder’s views

and the requirements, he should be open minded

 Stakeholders should be expressive in the interview

session, they should express their views in definite
context
 Interviews

Large amount of qualitative data can

Rich collection of information be hard to analyze

Not as many people from various parts

Uncovers opinions, feelings,
of the company are interviewed,
goals, as well as hard facts because of cost so there exists high
possibility for bias
Can probe in depth, and adapt
follow-up questions to what the Usually many follow ups are required
person tells you for clarification

Interviewing is a difficult skill to

master
Questionnaires
 Questionnaires

Questionnaires are one of the methods of gathering requirements in less

cost and reach a large number of people only in lesser time

Can be manual (paper form) or electronic (soft form distributed through e-

mail)

 The results extracted from the Questionnaires must be clearly analyzed

 The results from the Questionnaires mainly depends on the two factors::

 Effectiveness and the design of Questionnaires

 Honesty of the respondents

A well designed and effective questionnaire can be used to decide the actual
user requirements, objectives and the constraints

A good structured questionnaire influences people to answer honestly thus

making it possible to gather reliable results from the large group of people
 The Designing of Questionnaires

The Designing of Questionnaire is a multi stage process and should be

viewed accordingly

 Assume 30-50% return rate for paper and email questionnaires

 Assume a 5-30% return rate for web-based questionnaires

 The Designing of Questionnaires
 The steps involved in designing and conducting the Questionnaires are::

 The purpose of survey should be clearly defined

 The Sampling group (respondents of the survey) should be decided

 Clearly state Why the respondent was selected for questionnaire

 Provide clear instructions on how to complete the questionnaire

 Avoid asking two questions in one

 Do not ask questions that give clues to answers

 Keep the questionnaire brief and user friendly

 Preparing and developing the questionnaire

 Conducting the questionnaire process

 Gathering and analyzing the results

 The arrangement of Questionnaires
 The steps in arranging a Questionnaire are::

 The questions should be arranged well, so that general questions are

followed by the particular questions

 Arrange the questions such that easy questions come first

 The questions relevant to the main subject should be

given high priority
 Questionnaires

It is hard to create questionnaires

A cheaper way to get feedback that will give all possible answer
from the users, because it can options customer wants to give
reach to a large number of
users in a short period of time There is always a high risk of
question ambiguity
They are easier to analyze
than interviews, because they Usually many follow ups are
consist of multiple choice or required for regular feedback,
True & False questions subsequently adding to the cost
 Background Reading

Background Reading technique is used to gather information about the

organization, which is helpful to gain an understanding of the organization’s
structure and their working, and the existing system to gain an understanding
of the problems and shortcomings which exist because of the current system

Background Reading technique is not solely used for eliciting requirements

because you can not get the real user needs by just studying the existing
documents

 Here you are not getting any user feedback or user needs

 It is used as a complementary approach with other techniques

 Sources of information:

 company reports, organization charts, policy manuals, job descriptions,

reports, documentation of existing systems, etc.

 Appropriate for

 when you are not familiar with the organization being investigated.
 Background Reading

Analyst gets an understanding Written documents often do not

of the organization before match up to reality
meeting the people who work
there. Can be long-winded with much
irrelevant detail
Helps analysts to prepare for
other types of fact finding e.g. This technique can not solely be
Helps to prepare questions for used for gathering requirements
interviews and questionnaires because of absence of user
involvement
May provide detailed
requirements for the current
system.
 Introspection

In Introspection technique Requirements analyst “imagines” what kind

of system is required.

Introspection is the first and the most obvious method for trying
to understand what properties a system should have in order to succeed.

It amounts to imagining what kind of system would be required for doing
the required job, or by using available equipment e.t.c
 Introspection

 Appropriate for

 when users are not available, don’t want to answer your questions or
shows lack of feedback or input then Requirement engineer’s can
use this technique to imagine the things which he assumes that the
user would require
 Introspection

 Introspection can be very

 Introspection is an easier
inaccurate at times because
technique to apply
Requirement Analyst imagines
what is required rather than
asking from the user what he
requires

This technique is unlikely to

reflect the stakeholder’s goals and
actual user experiences
 Social Analysis

Social Analysis is also known as Observation

Observation is a process of collecting requirements by observing

the people doing their normal work

This method is used to find the additional requirements needed by the user,
when the user is unable to explain their expected requirements from the
new product and problems with the existing product

This Social Analysis can be of the following types::

 Passive Observation

 Active Observation

 Explanatory Observation
 Social Analysis

 Passive Observation

 This social analysis is carried out

without the direct involvement of
the observer in the society

 The observation of the peoples

work is carried out by recording
using videotapes, video cameras
and surveillance cameras

 The documentation of the

problem and requirements are
prepared from the recorded data
 Social Analysis
 Active Observation

 This social analysis is carried out with the direct involvement of

the observer in the society

 The observers encourages people to work with the existing

product to perform the operations on the product

 The observer provides the domain knowledge to the user and

makes the report of the requirements of the people by observing
their day to day work with the product
 Social Analysis

 Explanatory Observation

 In this type of observation the user talks loudly, explaining what they
are doing while using the product

 The observer takes notes using the explanation given by the user