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Processing of Departing Passengers

The document outlines the 8 steps for processing departing passengers at an airport: 1) arrival and parking, 2) check-in, 3) using commercial facilities, 4) security screening, 5) government controls for international flights, 6) waiting at the departure gate, 7) final verification at the boarding gate, 8) boarding the aircraft either via jet bridge, bus, or walking directly to the plane. It provides details on what occurs at each step such as checking luggage, receiving boarding passes, going through security screening, and boarding options.

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Maritoni Medalla
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283 views20 pages

Processing of Departing Passengers

The document outlines the 8 steps for processing departing passengers at an airport: 1) arrival and parking, 2) check-in, 3) using commercial facilities, 4) security screening, 5) government controls for international flights, 6) waiting at the departure gate, 7) final verification at the boarding gate, 8) boarding the aircraft either via jet bridge, bus, or walking directly to the plane. It provides details on what occurs at each step such as checking luggage, receiving boarding passes, going through security screening, and boarding options.

Uploaded by

Maritoni Medalla
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPTX, PDF, TXT or read online on Scribd
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Processing of Departing

Passengers  
Module 2. lesson 7
STEP 1: Arrival at the airport
A. The passenger arrives at the airport by car and drives to the multi-level car
park in front of the terminal building, where he parks his car and unloads his luggage.
STEP 1: Arrival at the airport
B. He takes an elevator up to the departure level and makes his way along the curb in
front of the terminal building carrying his luggage. He decides to take a baggage cart
for his two pieces of luggage.
STEP 1: Arrival at the airport
C. Opening the nearest door, he enters the terminal on the departure level, which is
also known as the check-in concourse. This is the area where passengers register with
the airline with which they made a reservation.
STEP 2: Check-in at the airport counter
A. Upon entering the terminal, the passenger quickly locates the check-in area of the
airline he is flying with. He has a direct view of all the airline names and logos by looking
down the row of counters. He can check the overhead monitors/TV screens to see if the
gate number of his flight has been posted. It has not, as he has arrived earlier than the two
hours requested by his airline.
STEP 2: Check-in at the airport counter
B. Reaching his airline's series of check-in desks, his next step is to locate the right counter
as several flights are leaving for different cities and different counters processing
passengers according to the class of service they have booked in. Counter choices may
include different flight numbers, and different classes of passenger services such as
economy, business, first-class, frequent flyers, and group tour check-ins.
STEP 2: Check-in at the airport counter
C. The passenger will line for his counter. Once he reaches the check-in counter, he
presents his passport for identification to the airline agent as he is flying with an electronic
ticket. Should our passenger still hold a paper ticket, he would also need to present it to
the airline agent. His ticket data is checked for validity and his baggage is weighed and
labeled with his destination and put on the conveyor belt for processing.
STEP 2: Check-in at the airport counter
D. The attendant will give him a luggage claim ticket and issues a boarding pass, which
shows the number of the seat assigned to him, as well as the boarding gate and time his
flight leaves.
STEP 3: Commercial Facilities
• Available commercial services:
These consist of a variety of offerings providing passengers, employees,
and visitors with a range of services. The amount, type, and quality of
these concessions vary with the size of the terminal and with local market
conditions. The most common airport commercial services are: porters,
luggage trolleys, restaurants, bars, and cafeteria, foreign currency
exchange, banking services, travel insurance counters, business centers,
including Internet and wireless access, specialty shops (for clothing, shoes,
candies, gifts, books, etc.), newspaper stands, duty-free shops,
barbershops, hairdresser and beauty parlors, hotels (co-located with
terminal), car rental counters, television watching areas, amusement
machines, pay telephone booths, post office, and advertising displays.
STEP 3: Commercial Facilities
• Available commercial services:
STEP 3: Commercial Facilities
• Non- commercial services:
These are usually provided free of charge for the convenience of the traveli
ng public. They include: flight information displays, public address systems,
information desks, seating areas, lost luggage counters, toilets, and baby
changing facilities, drinking fountains (water).
STEP 4: Security screening
• Departing passengers’ carry-on luggage is being thoroughly checked
for compliance with the revised aviation security requirements. They
will be asked to empty his pockets, place any items in a small
container on the conveyor belt, and then all things on a conveyor belt
to go through the x-ray machine, so its contents can be visually
checked.
• Meanwhile, the passenger will pass a walkthrough metal detector but
still, they will be physically patted down by the security agencies to
recheck the entire length of his body with a hand-held metal detector.
At some airports, passengers would be required to remove shoes.
• Once through security, depending on the size and layout of the
terminal, he may find himself near the departure gate, or he may be
quite a distance away from it.  
STEP 4:  Security screening
STEP 5: Government Controls  
• International Passengers: 
If a passenger is traveling internationally, his country requires all outbound international
passengers to go through an inspection of travel documents before leaving the territory. In
this case, counters are provided where his passport and boarding card are scrutinized. 
STEP 6: Departure Gate
The passenger reaches the place where the airline assembles all the passengers for a
particular flight. They are assigned to every gate as indicated on their ticket. The departure
area or gate hold room is located immediately adjacent to the exit door. Since the wait may
be lengthy, this area provides rows of seats.
STEP 7: Pre-Boarding Check
The pre-boarding check is the final step in the processing of departing passengers.
Airline attendants or gate personnel will verify each boarding pass as passengers go by
them. This check can be done manually, or with a special boarding pass
scanner. Personnel may also verify the identity of the boarding passengers by asking to
see a passport, travel document, or some other type of photo identity card.  
STEP 8: Boarding
After the final check of his passport and boarding card to ensure he is taking the correct
flight and has valid travel documents, the passenger gets to exit the terminal and access
the aircraft. Depending on the airport and the type of aircraft, they will be flying on, they
may be faced with some possible boarding options.

• A passenger jet bridge. This is the preferred option as it protects people from the
weather elements, it ensures security as passengers cannot mix with other people, and it
provides a safety element, as passengers cannot wander on the apron where an accident
with ground vehicles might occur. 
• A transfer vehicle, such as a bus or transporter. It is either parked on the apron adjacent
to the exit door or is mated directly on the door. The latter option providing the same
degree of comfort, security, and safety as a passenger jet bridge. 
• A walk from the exit door to the aircraft. This option does not protect from the
elements and it exposes passengers to some risk. Ground personnel guide and monitor
passengers for safety and security reasons. This option is often used at terminals and
gates where regional jets and propeller-driven aircraft operate.
STEP 8: Boarding
A passenger jet bridge.
STEP 8: Boarding
• A transfer vehicle, such as a bus or transporter.
STEP 8: Boarding
• A walk from the exit door to the aircraft.

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