1st Week - Strategic Management - AID

STRATEGIC MANAGEMENT
1ST WEEK
TAU - BUSINESS ADMINISTRATION

What Is Strategic Management?
Strategic Management
The analyses, decisions, and actions an organization undertakes in order to
create and sustain competitive advantages.
Strategy
The ideas, decisions, and actions that enable a firm to succeed.
Competitive advantage
A firm’s resources and capabilities that enable it to overcome the competitive
forces in its industry(ies).
How should we compete in order to create competitive advantages in the
marketplace?
How can we create competitive advantages in the marketplace that are

unique, valuable, and difficult for rivals to copy or substitute?
Operational effectiveness
Performing similar activities better than rivals
The Four Key Attributes of Strategic Management
• Directs the organization toward overall goals and objectives.
• Includes multiple stakeholders in decision making.
• Needs to incorporate short-term and long-term perspectives.
• Recognizes trade-offs between efficiency and effectiveness.
Stakeholders
Individuals, groups, and organizations who have a stake in the success
of the organization, including owners (shareholders in a publicly held
corporation), employees, customers, suppliers, and the community at
large.
Effectiveness
Tailoring actions to the needs of an organization rather than wasting
effort, or “doing the right thing.”
Efficiency
Performing actions at a low cost relative to a benchmark, or “doing
things right.”
The Strategic Management Process
Strategy analysis: Study of firms’ external and internal
environments, and their fit with organizational vision and goals.
Strategy Formulation: Make a Strategies and Choice it
Strategy Implementation: Actions made by firms that carry out

the formulated strategy, including strategic controls,
organizational design, and leadership.
The strategic management process and its three interrelated

and principal activities.
Intended versus Realized Strategies
Intended Strategy Realized Strategy

Strategy in which organizational Strategy in which organizational decisions
decisions are determined only by are determined by both analysis and
analysis. unforeseen environmental developments,
unanticipated resource constraints, and/or
changes in managerial preferences.
The Role of Corporate Governance
and Stakeholder Management
Corporate Governance
The relationship among various participants in determining the direction
and performance of corporations. The primary participants are (1) the
shareholders, (2) the management (led by the chief executive officer),
and (3) the board of directors.
Stakeholder management
A firm’s strategy for recognizing and responding to the interests of
all its salient stakeholders.
Social responsibility
The expectation that businesses or individuals will strive to improve
the overall welfare of society
The importance of social responsibility, including environmental

sustainability, and how it can enhance a corporation’s innovation
strategy.
The Strategic Management Perspective: An
Imperative throughout the Organization
Strategic management requires managers to take an integrative view of the
organization and assess how all of the functional areas and activities fit
together to help an organization achieve its goals and objectives
To develop and mobilize people and other assets, leaders are needed
throughout the organization. No longer can organizations be effective if the top
“does the thinking” and the rest of the organization “does the work.” Everyone
must be involved in the strategic management process. There is a critical need
for three types of leaders:
• Local line leaders who have significant profit-and-loss responsibility.
• Executive leaders who champion and guide ideas, create a learning
infrastructure, and establish a domain for taking action.
• Internal networkers who, although they have little positional power and
formal authority, generate their power through the conviction and clarity of
their ideas.
Ensuring Coherence in Strategic Direction
How an awareness of a hierarchy of strategic goals can help an organization
achieve coherence in its strategic direction.
A Hierarchy of Goals
Hierarchy of goals: organizational goals ranging from, at the top, those

that are less specific yet able to evoke powerful and compelling mental
images, to, at the bottom, those that are more specific and measurable.
Organizational Vision
Vision:
A goal that is “massively inspiring, overarching, and long term.” Organizational
goal(s) that evoke(s) powerful and compelling mental images
One of the most famous examples of a vision is Disneyland’s: “To be the

happiest place on earth.” Other examples are:
• “Restoring patients to full life.” (Medtronic)
• “We want to satisfy all of our customers’ financial needs and help them
succeed financially.” (Wells Fargo)
• “Our vision is to be the world’s best quick service restaurant.” (McDonald’s)
• “To organize the world’s information and make it universally accessible and
useful.” (Google)
• “Connecting the world through games.” (Zynga)
The vision statement may also contain a slogan, diagram, or picture—whatever
grabs attention. The aim is to capture the essence of the more formal parts of
the vision in a few words that are easily remembered, yet that evoke the spirit
of the entire vision statement.
Visions fail for many reasons:
The Walk Doesn’t Match the Talk

Management’s behavior is not consistent with the vision.
Irrelevance
Employees reject visions that are not anchored in reality.
Not the Holy Grail

A vision simply cannot be viewed as a magic cure for an organization’s illness.
Too Much Focus Leads to Missed Opportunities
An Ideal Future Irreconciled with the Present

Mission Statements
Mission statement: a set of organizational goals that include both the purpose of
the organization, its scope of operations, and the basis of its competitive advantage.
To produce superior financial returns for our shareholders as we serve our
customers with the highest quality transportation, logistics, and e-commerce.
(Federal Express)
Effective mission statements incorporate the concept of stakeholder
management, suggesting that organizations must respond to multiple
constituencies. Customers, employees, suppliers, and owners are the primary
stakeholders, but others may also play an important role. Mission statements
also have the greatest impact when they reflect an organization’s enduring,
overarching strategic priorities and competitive positioning. Mission
statements also can vary in length and specificity.
Strategic Objectives
A set of organizational goals that are used to operationalize the mission
statement and that are specific and cover a welldefined time frame.
For objectives to be meaningful, they need to satisfy
several criteria. They must be:
• Measurable. There must be at least one indicator (or yardstick) that measures
progress against fulfilling the objective.
• Specific. This provides a clear message as to what needs to be accomplished.
• Appropriate. It must be consistent with the organization’s vision and mission.
• Realistic. It must be an achievable target given the organization’s capabilities

and opportunities in the environment. In essence, it must be challenging but
doable.
• Timely. There must be a time frame for achieving the objective. As the
economist John Maynard Keynes once said, “In the long run, we are all dead!”
“WASSALAM”

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STRATEGIC MANAGEMENT

TAU - BUSINESS ADMINISTRATION

How can we create competitive advantages in the marketplace that are

Strategy Formulation: Make a Strategies and Choice it

Strategy Implementation: Actions made by firms that carry out

The strategic management process and its three interrelated

Intended Strategy Realized Strategy

The importance of social responsibility, including environmental

Hierarchy of goals: organizational goals ranging from, at the top, those

One of the most famous examples of a vision is Disneyland’s: “To be the

Visions fail for many reasons:

The Walk Doesn’t Match the Talk

Not the Holy Grail

Too Much Focus Leads to Missed Opportunities

An Ideal Future Irreconciled with the Present

• Specific. This provides a clear message as to what needs to be accomplished.

• Appropriate. It must be consistent with the organization’s vision and mission.

• Realistic. It must be an achievable target given the organization’s capabilities

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