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HBO Handouts 1.2.3

An organization is a structured social system consisting of groups and individuals working together to meet agreed-upon objectives. Organizations have components including tasks or goals, people or human resources, structure at both the micro and macro levels, and technology. Organizational behavior is influenced by fields like psychology, sociology, anthropology, medicine, and engineering and examines both internal perspectives focusing on individuals and external perspectives examining environmental forces. Processes involve related tasks while systems involve related processes. Three key questions to evaluate quality improvement ideas are whether they improve customer response, accelerate results, and raise resource effectiveness.

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Ma. Liza Magat
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69 views9 pages

HBO Handouts 1.2.3

An organization is a structured social system consisting of groups and individuals working together to meet agreed-upon objectives. Organizations have components including tasks or goals, people or human resources, structure at both the micro and macro levels, and technology. Organizational behavior is influenced by fields like psychology, sociology, anthropology, medicine, and engineering and examines both internal perspectives focusing on individuals and external perspectives examining environmental forces. Processes involve related tasks while systems involve related processes. Three key questions to evaluate quality improvement ideas are whether they improve customer response, accelerate results, and raise resource effectiveness.

Uploaded by

Ma. Liza Magat
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPTX, PDF, TXT or read online on Scribd
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Human Behavior

in
Organization
WHAT IS AN ORGANIZATION?

A structured SOCIAL SYSTEM


consisting of groups and
individuals working together
to meet some agreed-upon
OBJECTIVES.
Components of an Organization
Task – an organization’s mission, purpose, or
goal for existing
People – the human resources of the
organization
Structure – the manner in which an
organization’s work is designed at the micro
level; how departments, divisions, and the
overall organization are designed at the macro
level
Technology – the tools, knowledge, and/or
techniques used to transform inputs into outputs
Organizational Behavior:
Dynamics in Organizations
Psychosocial

Organizational
Behavior

Interpersonal Behavioral
Organizational Variables that
Affect Human Behavior
Communication

Organizational Performance
Structure Appraisal
Human
Behavior

Work
Design Jobs
Organizational
Design
External Perspective
Understand behavior in terms of external
events, environmental forces, and
behavioral consequences.

Internal
Perspective
Understand behavior
in terms of thoughts,
feelings, past experiences,
and needs.
Explain behavior by
examining individuals’
history and personal value
System.

Explain behavior by examining surrounding


external events and environmental forces.

Both perspectives have produced


motivational & leadership theories.
S Process
C
U Inputs Outputs U
P S
P T
L O
I M
E E
R R
S A process is a series of related tasks; S
A system is a group of related processes
Sociology
Psychology the science
Engineering
the science of society
the applied science
of human of energy & matter
behavior
Interdisciplinary
Anthropology
Influences onMedicine
the science of Organizationalthe applied science
the learned of healing or
behavior of Behavior treating diseases to
human beings enhance health and
Management well-being
the study of overseeing
activities and supervising
people in organizations
THREE KEY QUESTIONS IN EVALUATING
QUALITY-IMPROVEMENT IDEAS

1. Does the idea improve


customer response?
2. Does the idea accelerate
results?
3. Does the idea raise the
effectiveness of resources?

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