Erp in Healthcare Industry

ERP SYSTEM IN HEALTHCARE
INDUSTRY
PROBLEM STATEMENT: BEFORE ERP
• The manual handling of the record is time consuming and highly

prone to error.
• Requires large quantities of file cabinets.
• Problems related to data security and correct data retrieval.
• Problems related to audit controls and policy compliance.
• Deterioration of records: Maintenance of database and
documentation.
• Lack of immediate information storage: the information generated by
various transaction takes time and effort to be stored in the right place.
NEED OF ERP IN HEALTHCARE INDUSTRY
To provide an Integrated & menu oriented interface solution for the

hospital, which
• Helps in delivering quality healthcare.
• Enhance patient relationship management.
• Improve work efficiency.
• Helps manage finances better.
• Provides security: protect the confidential data.
• Helps in efficient management of the hospital.
SOLUTION: HOSPITAL MANAGEMENT SYSTEM
KEY FUNCTIONS:
• HMS is an integrated software that handles different directions of clinic
workflows.
• It helps:
1. To outline and implement Policies.
2. To automate routine tasks.
3. Design the patient-oriented workflows.
4. Advertise services, manage human and financial resources.
5. Provide the uninterrupted supply chain.
6. Better communication and coordination between employees.
• The hospital records management software keeps a track of all the operations,
stores the users’ data, performs its analysis and generates the reports.
• Furthermore, it is only processed, classified and accessible for authorized
users.
• It is capable of generating regular reports of the tracked data including
healthcare, staff efficiency, finances, supply chain and facility utilization,
etc.
• This greatly helps the clinic authorities in making reasonable policy
decisions.
COMPONENTS OF HOSPITAL MANAGEMENT SYSTEM
1. Patient management module

• It is used to control patient flow.
• It can be used to register them, get the data of the patients’ health condition,
view the treatment and check the medical history and reports.
2. Appointment module
• It arranges the schedule of doctors due to the patients’ application.
• It helps to organize the availability of medical specialists at any convenient time.
3. Facility management module

• It is responsible for tracking and maintaining the room availability, the
occupancy status as well as various kinds of administrative documentation.
4. Inventory management module
• It controls the amount of clinic inventory.
• The entire supply chain is automated for the convenience of patients &
staffs.
5. Staff Management module
• It provides the human resources administration.
• It updates the job description of employees, hospital structure, tracks the
recruiting records.
6. Accounting module
• It organizes the financial affairs of both customers and the medical
institution.
• It stores and presents all the patient payment details, hospital financial
records on expenses and overall profit.
7. Insurance module
• It can record patients’ insurance details.
• It includes the policy number, the insurance company, information about their
policies.
8. Medicine management module

• It contains the list of drugs that usually used for the specific treatment.
• It keeps records of every patient’ drugs used during their treatment.
9. Laboratory and tests management module

• It shows the test results of the particular patient.
• The lab data can be viewed by the staff and generated for the patients’ reports.
• It is usually integrated with other hospital information system modules for the
better overall functionality of the system.
10. Reporting module
• It helps management collect, analyze and view the performance data in a
comprehensive format.
• The business intelligence subsystem helps define problematic aspects and
successfully eliminate them to keep the business profitability as well the
high customer satisfaction level.
11. Helpdesk & support module

• It specializes in handling different issues, problems, and requests.
• It ensures that the operations are maintained properly, the data is valid
and reported in accordance.
WORKFLOW
CHALLENGES DURING IMPLEMENTATION
1. HUMAN CHALLENGES
• Shortage of professional healthcare faculty who have in-depth
knowledge of HMS.
• The lack of time allowed training and learning on making use of the HMS.
2. TECHNICAL CHALLENGES
• Maintenance problems, lack of no standards for data entry and data
retrieval.
HOSPITAL MANAGEMENT SYSTEM ADVANTAGES
1. Improved Processes
• Automation helps to optimize the user experience.
• Medical specialists, patients, and hospital authorities can interact online, make the
appointments and exchange information.
2. Digital medical records
• The hospital database includes all the necessary patient data.
• The disease history, test results, prescribed treatment can be accessed by doctors
without much delay in order to make an accurate diagnosis and monitor the
patient’s health.
• It enables lower risks of mistakes.
3. Staff interaction
• Each specialist will be in charge of certain process stage and can share outcomes
with colleagues just in one click.
4. Facility management
• Management of available resources
• Analyze staff work
• Reduce the equipment downtime
• Optimize the supply chain, etc.
5. Financial control and tax planning
• Ability to monitor different financial operations including expenses,
profits, and losses, paying bills and taxes, in and outpatient billing.
• The financial awareness helps to analyze business prospects quite clear
and move in the right direction.
6. Market strategy
• Due to the high market competitive nature, the medical industry is also
open to all the different innovations.
7. Insurance claims processing
• Integration with health insurance services improves the experience of
the patients and brings benefits to the organization.
8. Less time consuming
• It saves the time of all the system users and provides them with up-to-
date information.
9. Patient self-service
• Patients are able to make online requests or reservation, receive the
test results, receive the consultation of the medical specialists etc.
10. Better customer experience
• Since the clinic management system is patient-oriented, the treatment
process can be less stressful
• In addition, all the requested information can be received online.
FUTURE OF ERP
1. CLOUD ERP:
• Till now ERP is lagging with the integration of cloud computing. In the
year 2020, expectations are ripe that more ERP users will switch to the
cloud.
• With cloud ERP solutions, they need not maintain in-house
infrastructure.
• They can avail of the benefits of a comprehensive system with minimal
human resources.
2. CREATION OF THE INTELLIGENT ERP (IERP) SYSTEM:
• It is an emerging trend that uses machine learning & advanced data
analytics to augment current ERP system offerings.
• iERP differs from ERP systems by featuring an assistive and conversational
user experience.
• Another extension of AI is in the form of Chatbots.
• An AI-based, voice-activated personal assistant can be invaluable to
manufacturers, making it far easier to make an informed decision.
• The concept of robotic process automation (RPA) is catching up. Whereas
previous systems focused on specific processes, RPA is applicable across all
departments.
3. MOBILITY AND WEARABLE TECHNOLOGY:
• Although industry experts stress more on cloud and SaaS, mobility will be
a primary dominant in the ERP market by 2020.
• The best way to respond to real-time changes in production.
4. IMPROVED BI AND REPORTING:
• Having intuitive and actionable business data handy via BI reporting,
businesses will find it easy to man oeuvre critical operations and strategies
accordingly.
5. BLOCKCHAIN
• The block chain is one of the most secure platforms for carrying out
transactions. The future of ERP will feature blockchain.
• Supply chain management and customer acquisition will become more
active with this technology.
• Many companies where shipping and tracking are essential functions have
started using the services of block chain consulting firms.
REFERENCES
• https://solutiondots.com/blog/9-modules-hospital-management-sy
stem-developed-solutiondots-systems/
• http://www.skylasoft.com/hospital-erp-systems.html
• https://existek.com/blog/hospital-managment-system/
• http://healthcare.calsoftlabs.com/focus-areas/health-informatics/h
ospital-erp.html
• https
://mocdoc.in/blog/challenges-while-implementing-the-hospital-ma
nagement-system
• https://www.sagesoftware.co.in/blogs/future-of-erp-technology-in-
next-5-years
/
• https://
www.geniuserp.com/blog/5-predictions-for-the-future-of-erp-softw
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ERP SYSTEM IN HEALTHCARE

• The manual handling of the record is time consuming and highly

To provide an Integrated & menu oriented interface solution for the

1. Patient management module

3. Facility management module

8. Medicine management module

9. Laboratory and tests management module

11. Helpdesk & support module

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